%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2022 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
use Glpi\Application\View\TemplateRenderer;
use Glpi\Event;
use Glpi\Plugin\Hooks;
use Glpi\RichText\RichText;
use Glpi\Team\Team;
use Glpi\Toolbox\Sanitizer;
/**
* CommonITILObject Class
**/
abstract class CommonITILObject extends CommonDBTM
{
use \Glpi\Features\Clonable;
use \Glpi\Features\Timeline;
use \Glpi\Features\Kanban;
use Glpi\Features\Teamwork;
/// Users by type
protected $users = [];
public $userlinkclass = '';
/// Groups by type
protected $groups = [];
public $grouplinkclass = '';
/// Suppliers by type
protected $suppliers = [];
public $supplierlinkclass = '';
/// Use user entity to select entity of the object
protected $userentity_oncreate = false;
public $deduplicate_queued_notifications = false;
protected static $showTitleInNavigationHeader = true;
const MATRIX_FIELD = '';
const URGENCY_MASK_FIELD = '';
const IMPACT_MASK_FIELD = '';
const STATUS_MATRIX_FIELD = '';
// STATUS
const INCOMING = 1; // new
const ASSIGNED = 2; // assign
const PLANNED = 3; // plan
const WAITING = 4; // waiting
const SOLVED = 5; // solved
const CLOSED = 6; // closed
const ACCEPTED = 7; // accepted
const OBSERVED = 8; // observe
const EVALUATION = 9; // evaluation
const APPROVAL = 10; // approbation
const TEST = 11; // test
const QUALIFICATION = 12; // qualification
const NO_TIMELINE = -1;
const TIMELINE_NOTSET = 0;
const TIMELINE_LEFT = 1;
const TIMELINE_MIDLEFT = 2;
const TIMELINE_MIDRIGHT = 3;
const TIMELINE_RIGHT = 4;
const TIMELINE_ORDER_NATURAL = 'natural';
const TIMELINE_ORDER_REVERSE = 'reverse';
abstract public static function getTaskClass();
public function post_getFromDB()
{
$this->loadActors();
}
/**
* @since 0.84
**/
public function loadActors()
{
if (!empty($this->grouplinkclass)) {
$class = new $this->grouplinkclass();
$this->groups = $class->getActors($this->fields['id']);
}
if (!empty($this->userlinkclass)) {
$class = new $this->userlinkclass();
$this->users = $class->getActors($this->fields['id']);
}
if (!empty($this->supplierlinkclass)) {
$class = new $this->supplierlinkclass();
$this->suppliers = $class->getActors($this->fields['id']);
}
}
/**
* Return the number of actors currently assigned to the object
*
* @since 10.0
*
* @return int
*/
public function countActors(): int
{
return count($this->groups) + count($this->users) + count($this->suppliers);
}
/**
* Return the list of actors for a given actor type
* We try to retrieve them by:
* - in case new ticket
* - from virtual _actor field (present after a reload)
* - from template (predefined actor field)
* - from default actor if setting is defined in user preference
* - for existing ticket (with an id > 0), directly from saved actors
*
* @since 10.0
*
* @param int $actortype 1=requester, 2=assign, 3=observer
* @param array $params posted data of itil object
*
* @return array of actors
*/
public function getActorsForType(int $actortype = 1, array $params = []): array
{
$actors = [];
$actortypestring = self::getActorFieldNameType($actortype);
if ($this->isNewItem()) {
$entities_id = $params['entities_id'] ?? $_SESSION['glpiactive_entity'];
$default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $entities_id, '', 1);
// load default user from preference only at the first load of new ticket form
// we don't want to trigger it on form reload
// at first load, the key _skip_default_actor is not present (can only be present after a submit)
if (!isset($params['_skip_default_actor'])) {
// $params['_users_id_' . $actortypestring] corresponds to value defined by static::getDefaultValues()
// fallback to static::getDefaultActor() value if empty
$users_id_default = array_key_exists('_users_id_' . $actortypestring, $params) && $params['_users_id_' . $actortypestring] > 0
? $params['_users_id_' . $actortypestring]
: $this->getDefaultActor($actortype);
if ($users_id_default > 0) {
$userobj = new User();
if ($userobj->getFromDB($users_id_default)) {
$name = formatUserName(
$userobj->fields["id"],
$userobj->fields["name"],
$userobj->fields["realname"],
$userobj->fields["firstname"]
);
$email = UserEmail::getDefaultForUser($users_id_default);
$actors[] = [
'items_id' => $users_id_default,
'itemtype' => 'User',
'text' => $name,
'title' => $name,
'use_notification' => $email === '' ? false : $default_use_notif,
'alternative_email' => $email,
];
}
}
}
// load default actors from itiltemplate passed from showForm in `params` var
// we find this key on the first load of template (when opening form)
// or when the template change (by category loading)
if (isset($params['_template_changed'])) {
$users_id = (int) ($params['_predefined_fields']['_users_id_' . $actortypestring] ?? 0);
if ($users_id > 0) {
$userobj = new User();
if ($userobj->getFromDB($users_id)) {
$name = formatUserName(
$userobj->fields["id"],
$userobj->fields["name"],
$userobj->fields["realname"],
$userobj->fields["firstname"]
);
$email = UserEmail::getDefaultForUser($users_id);
$actors[] = [
'items_id' => $users_id,
'itemtype' => 'User',
'text' => $name,
'title' => $name,
'use_notification' => $email === '' ? false : $default_use_notif,
'alternative_email' => $email,
];
}
}
$groups_id = (int) ($params['_predefined_fields']['_groups_id_' . $actortypestring] ?? 0);
if ($groups_id > 0) {
$group_obj = new Group();
if ($group_obj->getFromDB($groups_id)) {
$actors[] = [
'items_id' => $group_obj->fields['id'],
'itemtype' => 'Group',
'text' => $group_obj->getName(),
'title' => $group_obj->getRawCompleteName(),
];
}
}
$suppliers_id = (int) ($params['_predefined_fields']['_suppliers_id_' . $actortypestring] ?? 0);
if ($suppliers_id > 0) {
$supplier_obj = new Supplier();
if ($supplier_obj->getFromDB($suppliers_id)) {
$actors[] = [
'items_id' => $supplier_obj->fields['id'],
'itemtype' => 'Supplier',
'text' => $supplier_obj->fields['name'],
'title' => $supplier_obj->fields['name'],
'use_notification' => $supplier_obj->fields['email'] === '' ? false : $default_use_notif,
'alternative_email' => $supplier_obj->fields['email'],
];
}
}
}
// if we load any actor from _itemtype_actortype_id, we are loading template,
// and so we don't want more actors.
// if any actor exists and was absent in a field from template, it will be loaded by the POST data.
// we choose to erase existing actors for any defined in the template.
if (count($actors)) {
return $actors;
}
// existing actors (from a form reload)
if (isset($params['_actors'])) {
foreach ($params['_actors'] as $existing_actortype => $existing_actors) {
if ($existing_actortype != $actortypestring) {
continue;
}
foreach ($existing_actors as &$existing_actor) {
$actor_obj = new $existing_actor['itemtype']();
if ($actor_obj->getFromDB($existing_actor['items_id'])) {
if ($actor_obj instanceof User) {
$name = formatUserName(
$actor_obj->fields["id"],
$actor_obj->fields["name"],
$actor_obj->fields["realname"],
$actor_obj->fields["firstname"]
);
$completename = $name;
} else {
$name = $actor_obj->getName();
$completename = $actor_obj->getRawCompleteName();
}
$actors[] = $existing_actor + [
'text' => $name,
'title' => $completename,
];
} elseif (
$actor_obj instanceof User
&& $existing_actor['items_id'] == 0
&& strlen($existing_actor['alternative_email']) > 0
) {
// direct mail actor
$actors[] = $existing_actor + [
'text' => $existing_actor['alternative_email'],
'title' => $existing_actor['alternative_email'],
];
}
}
}
return $actors;
}
}
// load existing actors (from existing itilobject)
if (isset($this->users[$actortype])) {
foreach ($this->users[$actortype] as $user) {
$name = getUserName($user['users_id']);
$actors[] = [
'id' => $user['id'],
'items_id' => $user['users_id'],
'itemtype' => 'User',
'text' => $name,
'title' => $name,
'use_notification' => $user['use_notification'],
'alternative_email' => $user['alternative_email'],
];
}
}
if (isset($this->groups[$actortype])) {
foreach ($this->groups[$actortype] as $group) {
$group_obj = new Group();
if ($group_obj->getFromDB($group['groups_id'])) {
$actors[] = [
'id' => $group['id'],
'items_id' => $group['groups_id'],
'itemtype' => 'Group',
'text' => $group_obj->getName(),
'title' => $group_obj->getRawCompleteName(),
];
}
}
}
if (isset($this->suppliers[$actortype])) {
foreach ($this->suppliers[$actortype] as $supplier) {
$name = Dropdown::getDropdownName(Supplier::getTable(), $supplier['suppliers_id']);
$actors[] = [
'id' => $supplier['id'],
'items_id' => $supplier['suppliers_id'],
'itemtype' => 'Supplier',
'text' => $name,
'title' => $name,
'use_notification' => $supplier['use_notification'],
'alternative_email' => $supplier['alternative_email'],
];
}
}
return $actors;
}
/**
* Restores input, restores saved values, then sets the default options for any that are missing.
* @param integer $ID The item ID
* @param array $options ITIL Object options array passed to showFormXXXX functions. This is passed by reference and will be modified by this function.
* @param ?array $overriden_defaults If specified, these values will be used as the defaults instead of the ones from the {@link getDefaultValues()} function.
* @param bool $force_set_defaults If true, the defaults are set for missing options even if the item is not new.
* @return void
* @see getDefaultOptions()
* @see restoreInput()
* @see restoreSavedValues()
*/
protected function restoreInputAndDefaults($ID, array &$options, ?array $overriden_defaults = null, bool $force_set_defaults = false): void
{
$default_values = $overriden_defaults ?? static::getDefaultValues();
// Restore saved value or override with page parameter
$options['_saved'] = $this->restoreInput();
// Restore saved values and override $this->fields
$this->restoreSavedValues($options['_saved']);
// Set default options
if ($force_set_defaults || static::isNewID($ID)) {
foreach ($default_values as $key => $val) {
if (!isset($options[$key])) {
if (isset($options['_saved'][$key])) {
$options[$key] = $options['_saved'][$key];
} else {
$options[$key] = $val;
}
}
}
}
}
/**
* @param $ID
* @param $options array
**/
public function showForm($ID, array $options = [])
{
if (!static::canView()) {
return false;
}
$this->restoreInputAndDefaults($ID, $options);
$canupdate = !$ID || (Session::getCurrentInterface() == "central" && $this->canUpdateItem());
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$options['_noupdate'] = true;
}
if (!$this->isNewItem()) {
$options['formtitle'] = sprintf(
__('%1$s - ID %2$d'),
$this->getTypeName(1),
$ID
);
//set ID as already defined
$options['noid'] = true;
}
$type = null;
if (is_a($this, Ticket::class)) {
$type = ($ID ? $this->fields['type'] : $options['type']);
}
// Load template if available
$tt = $this->getITILTemplateToUse(
$options['template_preview'] ?? 0,
$type,
($ID ? $this->fields['itilcategories_id'] : $options['itilcategories_id']),
($ID ? $this->fields['entities_id'] : $options['entities_id'])
);
$predefined_fields = $this->setPredefinedFields($tt, $options, static::getDefaultValues());
$this->initForm($this->fields['id'], $options);
TemplateRenderer::getInstance()->display('components/itilobject/layout.html.twig', [
'item' => $this,
'timeline_itemtypes' => $this->getTimelineItemtypes(),
'legacy_timeline_actions' => $this->getLegacyTimelineActionsHTML(),
'params' => $options,
'entities_id' => $ID ? $this->fields['entities_id'] : $options['entities_id'],
'timeline' => $this->getTimelineItems(),
'itiltemplate_key' => static::getTemplateFormFieldName(),
'itiltemplate' => $tt,
'predefined_fields' => Toolbox::prepareArrayForInput($predefined_fields),
'canupdate' => $canupdate,
'canpriority' => $canupdate,
'canassign' => $canupdate,
]);
return true;
}
/**
* Return an array of predefined fields from provided template
* Append also data to $options param (passed by reference) :
* - if we transform a ticket (form change and problem) or a problem (for change) override with its field
* - override form fields from template (ex: if content field is set in template, content field in option will be overriden)
* - if template changed (provided template doesn't match the one found in options), append a key _template_changed in $options
* - finally, append templates_id in options
*
* @param ITILTemplate $tt The ticket template to use
* @param array $options The current options array (PASSED BY REFERENCE)
* @param array $default_values The default values to use in case they are not predefined
* @return array An array of the predefined values
*/
protected function setPredefinedFields(ITILTemplate $tt, array &$options, array $default_values): array
{
// Predefined fields from template : reset them
if (isset($options['_predefined_fields'])) {
$options['_predefined_fields'] = Toolbox::decodeArrayFromInput($options['_predefined_fields']);
} else {
$options['_predefined_fields'] = [];
}
if (!isset($options['_hidden_fields'])) {
$options['_hidden_fields'] = [];
}
// check original ticket for change and problem
$tickets_id = $options['tickets_id'] ?? $options['_tickets_id'] ?? null;
$ticket = new Ticket();
$ticket->getEmpty();
if (in_array($this->getType(), ['Change', 'Problem']) && $tickets_id) {
$ticket->getFromDB($tickets_id);
$options['content'] = $ticket->fields['content'];
$options['name'] = $ticket->fields['name'];
$options['impact'] = $ticket->fields['impact'];
$options['urgency'] = $ticket->fields['urgency'];
$options['priority'] = $ticket->fields['priority'];
if (isset($options['tickets_id'])) {
//page is reloaded on category change, we only want category on the very first load
$category = new ITILCategory();
$options['itilcategories_id'] = 0;
if (
$category->getFromDB($ticket->fields['itilcategories_id'])
&& (
($this->getType() === Change::class && $category->fields['is_change'])
|| ($this->getType() === Problem::class && $category->fields['is_problem'])
)
) {
$options['itilcategories_id'] = $ticket->fields['itilcategories_id'];
}
}
$options['time_to_resolve'] = $ticket->fields['time_to_resolve'];
$options['entities_id'] = $ticket->fields['entities_id'];
}
// check original problem for change
$problems_id = $options['problems_id'] ?? $options['_problems_id'] ?? null;
$problem = new Problem();
$problem->getEmpty();
if ($this->getType() == "Change" && $problems_id) {
$problem->getFromDB($problems_id);
$options['content'] = $problem->fields['content'];
$options['name'] = $problem->fields['name'];
$options['impact'] = $problem->fields['impact'];
$options['urgency'] = $problem->fields['urgency'];
$options['priority'] = $problem->fields['priority'];
if (isset($options['problems_id'])) {
//page is reloaded on category change, we only want category on the very first load
$options['itilcategories_id'] = $problem->fields['itilcategories_id'];
}
$options['time_to_resolve'] = $problem->fields['time_to_resolve'];
$options['entities_id'] = $problem->fields['entities_id'];
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = [];
$tpl_key = static::getTemplateFormFieldName();
if ($this->isNewItem()) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($options[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (
((count($options['_predefined_fields']) == 0)
&& ($options[$predeffield] == $default_values[$predeffield]))
|| (isset($options['_predefined_fields'][$predeffield])
&& ($options[$predeffield] == $options['_predefined_fields'][$predeffield]))
|| (isset($options[$tpl_key])
&& ($options[$tpl_key] != $tt->getID()))
// user pref for requestype can't overwrite requestype from template
// when change category
|| ($predeffield == 'requesttypes_id'
&& empty(($options['_saved'] ?? [])))
// tests specificic for change & problem
|| ($tickets_id != null
&& $options[$predeffield] == $ticket->fields[$predeffield])
|| ($problems_id != null
&& $options[$predeffield] == $problem->fields[$predeffield])
) {
$options[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
}
} else { // Not defined options set as hidden field
$options['_hidden_fields'][$predeffield] = $predefvalue;
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else { // No template load : reset predefined values
if (count($options['_predefined_fields'])) {
foreach ($options['_predefined_fields'] as $predeffield => $predefvalue) {
if ($options[$predeffield] == $predefvalue) {
$options[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// append to options to know later we added predefined values
// we may need this especially for actors
if (count($predefined_fields)) {
$options['_predefined_fields'] = $predefined_fields;
}
// check if we load the default template (when openning form for example) or the template changed
if (!isset($options[$tpl_key]) || $options[$tpl_key] != $tt->getId()) {
$options['_template_changed'] = true;
}
// Put ticket template id on $options for actors
$options[str_replace('s_id', '', $tpl_key)] = $tt->getId();
// Add all values to fields of tickets for template preview
if (($options['template_preview'] ?? false)) {
foreach ($options as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
return $predefined_fields;
}
/**
* Retrieve all possible entities for an itilobject posted data.
* We try to retrieve requesters in the data:
* - from `_users_id_requester` (data from template or default actor)
* - from `_actors` (virtual field when the form is reloaded)
* By default, if none of these fields are present, entities are get from current active entity.
*
* @since 10.0
*
* @param array $params posted data by an itil object
* @return array of possible entities_id
*/
public function getEntitiesForRequesters(array $params = [])
{
$requesters = [];
if (array_key_exists('_users_id_requester', $params) && !empty($params["_users_id_requester"])) {
$requesters = !is_array($params["_users_id_requester"])
? [$params["_users_id_requester"]]
: $params["_users_id_requester"];
}
if (isset($params['_actors']['requester'])) {
foreach ($params['_actors']['requester'] as $actor) {
if ($actor['itemtype'] == "User") {
$requesters[] = $actor['items_id'];
}
}
}
$entities = $_SESSION['glpiactiveentities'] ?? [];
foreach ($requesters as $users_id) {
$user_entities = Profile_User::getUserEntities($users_id, true, true);
$entities = array_intersect($entities, $user_entities);
}
$entities = array_values($entities); // Ensure keys are starting at 0
return $entities;
}
/**
* Retrieve an item from the database with datas associated (hardwares)
*
* @param integer $ID ID of the item to get
*
* @return boolean true if succeed else false
**/
public function getFromDBwithData($ID)
{
if ($this->getFromDB($ID)) {
$this->getAdditionalDatas();
return true;
}
return false;
}
public function getAdditionalDatas()
{
}
/**
* Can manage actors
*
* @return boolean
*/
public function canAdminActors()
{
if (isset($this->fields['is_deleted']) && $this->fields['is_deleted'] == 1) {
return false;
}
return Session::haveRight(static::$rightname, UPDATE);
}
/**
* Can assign object
*
* @return boolean
*/
public function canAssign()
{
if (
isset($this->fields['is_deleted']) && ($this->fields['is_deleted'] == 1)
|| isset($this->fields['status']) && in_array($this->fields['status'], $this->getClosedStatusArray())
) {
return false;
}
return Session::haveRight(static::$rightname, UPDATE);
}
/**
* Can be assigned to me
*
* @return boolean
*/
public function canAssignToMe()
{
if (
isset($this->fields['is_deleted']) && $this->fields['is_deleted'] == 1
|| isset($this->fields['status']) && in_array($this->fields['status'], $this->getClosedStatusArray())
) {
return false;
}
return Session::haveRight(static::$rightname, UPDATE);
}
/**
* Is the current user have right to approve solution of the current ITIL object.
*
* @since 9.4.0
*
* @return boolean
*/
public function canApprove()
{
return (($this->fields["users_id_recipient"] === Session::getLoginUserID())
|| $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())
|| (isset($_SESSION["glpigroups"])
&& $this->haveAGroup(CommonITILActor::REQUESTER, $_SESSION["glpigroups"])));
}
/**
* Is the current user have right to add followups to the current ITIL Object ?
*
* @since 9.4.0
*
* @return boolean
*/
public function canAddFollowups()
{
return (
(
Session::haveRight("followup", ITILFollowup::ADDMYTICKET)
&& (
$this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())
|| (
isset($this->fields["users_id_recipient"])
&& ($this->fields["users_id_recipient"] == Session::getLoginUserID())
)
)
)
|| (
Session::haveRight("followup", ITILFollowup::ADD_AS_OBSERVER)
&& $this->isUser(CommonITILActor::OBSERVER, Session::getLoginUserID())
)
|| Session::haveRight('followup', ITILFollowup::ADDALLTICKET)
|| (
Session::haveRight('followup', ITILFollowup::ADDGROUPTICKET)
&& isset($_SESSION["glpigroups"])
&& $this->haveAGroup(CommonITILActor::REQUESTER, $_SESSION['glpigroups'])
)
|| $this->isUser(CommonITILActor::ASSIGN, Session::getLoginUserID())
|| (
isset($_SESSION["glpigroups"])
&& $this->haveAGroup(CommonITILActor::ASSIGN, $_SESSION['glpigroups'])
)
|| $this->isValidator(Session::getLoginUserID())
);
}
public function canMassiveAction($action, $field, $value)
{
switch ($action) {
case 'update':
switch ($field) {
case 'status':
if (!static::isAllowedStatus($this->fields['status'], $value)) {
return false;
}
break;
}
break;
}
return true;
}
/**
* Do the current ItilObject need to be reopened by a requester answer
*
* @since 10.0.1
*
* @return boolean
*/
public function needReopen(): bool
{
$my_id = Session::getLoginUserID();
$my_groups = $_SESSION["glpigroups"] ?? [];
// Compute requester groups
$requester_groups = array_filter(
$my_groups,
fn($group) => $this->isGroup(CommonITILActor::REQUESTER, $group)
);
// Compute assigned groups
$assigned_groups = array_filter(
$my_groups,
fn($group) => $this->isGroup(CommonITILActor::ASSIGN, $group)
);
$ami_requester = $this->isUser(CommonITILActor::REQUESTER, $my_id);
$ami_requester_group = count($requester_groups) > 0;
$ami_assignee = $this->isUser(CommonITILActor::ASSIGN, $my_id);
$ami_assignee_group = count($assigned_groups) > 0;
return in_array($this->fields["status"], static::getReopenableStatusArray())
&& ($ami_requester || $ami_requester_group)
&& !($ami_assignee || $ami_assignee_group);
}
/**
* Check if the given users is a validator
* @param int $users_id
* @return bool
*/
public function isValidator($users_id): bool
{
if (!$users_id) {
// Invalid parameter
return false;
}
if (!$this instanceof Ticket && !$this instanceof Change) {
// Not a valid validation target
return false;
}
$validation_class = static::class . "Validation";
$valitation_obj = new $validation_class();
$validation_requests = $valitation_obj->find([
getForeignKeyFieldForItemType(static::class) => $this->getID(),
'users_id_validate' => $users_id,
]);
return count($validation_requests) > 0;
}
/**
* Does current user have right to solve the current item?
*
* @return boolean
**/
public function canSolve()
{
return ((Session::haveRight(static::$rightname, UPDATE)
|| $this->isUser(CommonITILActor::ASSIGN, Session::getLoginUserID())
|| (isset($_SESSION["glpigroups"])
&& $this->haveAGroup(CommonITILActor::ASSIGN, $_SESSION["glpigroups"])))
&& static::isAllowedStatus($this->fields['status'], self::SOLVED)
// No edition on closed status
&& !in_array($this->fields['status'], $this->getClosedStatusArray()));
}
/**
* Does current user have right to solve the current item; if it was not closed?
*
* @return boolean
**/
public function maySolve()
{
return ((Session::haveRight(static::$rightname, UPDATE)
|| $this->isUser(CommonITILActor::ASSIGN, Session::getLoginUserID())
|| (isset($_SESSION["glpigroups"])
&& $this->haveAGroup(CommonITILActor::ASSIGN, $_SESSION["glpigroups"])))
&& static::isAllowedStatus($this->fields['status'], self::SOLVED));
}
/**
* Get the ITIL object closed, solved or waiting status list
*
* @since 9.4.0
*
* @return array
*/
public static function getReopenableStatusArray()
{
return [self::CLOSED, self::SOLVED, self::WAITING];
}
/**
* Is a user linked to the object ?
*
* @param integer $type type to search (see constants)
* @param integer $users_id user ID
*
* @return boolean
**/
public function isUser($type, $users_id)
{
if (isset($this->users[$type])) {
foreach ($this->users[$type] as $data) {
if ($data['users_id'] == $users_id) {
return true;
}
}
}
return false;
}
/**
* Is a group linked to the object ?
*
* @param int $type type to search (see constants)
* @param int $groups_id group ID
*
* @return bool
**/
// FIXME add params typehint in GLPI 10.1
public function isGroup($type, $groups_id): bool
{
if (isset($this->groups[$type])) {
foreach ($this->groups[$type] as $data) {
if ($data['groups_id'] == $groups_id) {
return true;
}
}
}
return false;
}
/**
* Is a supplier linked to the object ?
*
* @since 0.84
*
* @param integer $type type to search (see constants)
* @param integer $suppliers_id supplier ID
*
* @return boolean
**/
public function isSupplier($type, $suppliers_id)
{
if (isset($this->suppliers[$type])) {
foreach ($this->suppliers[$type] as $data) {
if ($data['suppliers_id'] == $suppliers_id) {
return true;
}
}
}
return false;
}
/**
* get users linked to a object
*
* @param integer $type type to search (see constants)
*
* @return array
**/
public function getUsers($type)
{
if (isset($this->users[$type])) {
return $this->users[$type];
}
return [];
}
/**
* get groups linked to a object
*
* @param integer $type type to search (see constants)
*
* @return array
**/
public function getGroups($type)
{
if (isset($this->groups[$type])) {
return $this->groups[$type];
}
return [];
}
/**
* get users linked to an object including groups ones
*
* @since 0.85
*
* @param integer $type type to search (see constants)
*
* @return array
**/
public function getAllUsers($type)
{
$users = [];
foreach ($this->getUsers($type) as $link) {
$users[$link['users_id']] = $link['users_id'];
}
foreach ($this->getGroups($type) as $link) {
$gusers = Group_User::getGroupUsers($link['groups_id']);
foreach ($gusers as $user) {
$users[$user['id']] = $user['id'];
}
}
return $users;
}
/**
* get suppliers linked to a object
*
* @since 0.84
*
* @param integer $type type to search (see constants)
*
* @return array
**/
public function getSuppliers($type)
{
if (isset($this->suppliers[$type])) {
return $this->suppliers[$type];
}
return [];
}
/**
* count users linked to object by type or global
*
* @param integer $type type to search (see constants) / 0 for all (default 0)
*
* @return integer
**/
public function countUsers($type = 0)
{
if ($type > 0) {
if (isset($this->users[$type])) {
return count($this->users[$type]);
}
} else {
if (count($this->users)) {
$count = 0;
foreach ($this->users as $u) {
$count += count($u);
}
return $count;
}
}
return 0;
}
/**
* count groups linked to object by type or global
*
* @param integer $type type to search (see constants) / 0 for all (default 0)
*
* @return integer
**/
public function countGroups($type = 0)
{
if ($type > 0) {
if (isset($this->groups[$type])) {
return count($this->groups[$type]);
}
} else {
if (count($this->groups)) {
$count = 0;
foreach ($this->groups as $u) {
$count += count($u);
}
return $count;
}
}
return 0;
}
/**
* count suppliers linked to object by type or global
*
* @since 0.84
*
* @param integer $type type to search (see constants) / 0 for all (default 0)
*
* @return integer
**/
public function countSuppliers($type = 0)
{
if ($type > 0) {
if (isset($this->suppliers[$type])) {
return count($this->suppliers[$type]);
}
} else {
if (count($this->suppliers)) {
$count = 0;
foreach ($this->suppliers as $u) {
$count += count($u);
}
return $count;
}
}
return 0;
}
/**
* Is one of groups linked to the object ?
*
* @param integer $type type to search (see constants)
* @param array $groups groups IDs
*
* @return boolean
**/
public function haveAGroup($type, array $groups)
{
if (
is_array($groups) && count($groups)
&& isset($this->groups[$type])
) {
foreach ($groups as $groups_id) {
foreach ($this->groups[$type] as $data) {
if ($data['groups_id'] == $groups_id) {
return true;
}
}
}
}
return false;
}
/**
* Get Default actor when creating the object
*
* @param integer $type type to search (see constants)
*
* @return boolean
**/
public function getDefaultActor($type)
{
/// TODO own_ticket -> own_itilobject
if ($type == CommonITILActor::ASSIGN) {
if (Session::haveRight("ticket", Ticket::OWN)) {
return Session::getLoginUserID();
}
}
return 0;
}
/**
* Get Default actor when creating the object
*
* @param integer $type type to search (see constants)
*
* @return boolean
**/
public function getDefaultActorRightSearch($type)
{
if ($type == CommonITILActor::ASSIGN) {
return "own_ticket";
}
return "all";
}
/**
* Count active ITIL Objects
*
* @since 9.3.1
*
* @param CommonITILActor $linkclass Link class instance
* @param integer $id Item ID
* @param integer $role ITIL role
*
* @return integer
**/
private function countActiveObjectsFor(CommonITILActor $linkclass, $id, $role)
{
$itemtable = $this->getTable();
$itemfk = $this->getForeignKeyField();
$linktable = $linkclass->getTable();
$field = $linkclass::$items_id_2;
return countElementsInTable(
[$itemtable, $linktable],
[
"$linktable.$itemfk" => new \QueryExpression(DBmysql::quoteName("$itemtable.id")),
"$linktable.$field" => $id,
"$linktable.type" => $role,
"$itemtable.is_deleted" => 0,
"NOT" => [
"$itemtable.status" => array_merge(
$this->getSolvedStatusArray(),
$this->getClosedStatusArray()
)
]
] + getEntitiesRestrictCriteria($itemtable)
);
}
/**
* Count active ITIL Objects requested by a user
*
* @since 0.83
*
* @param integer $users_id ID of the User
*
* @return integer
**/
public function countActiveObjectsForUser($users_id)
{
$linkclass = new $this->userlinkclass();
return $this->countActiveObjectsFor(
$linkclass,
$users_id,
CommonITILActor::REQUESTER
);
}
/**
* Count active ITIL Objects assigned to a user
*
* @since 0.83
*
* @param integer $users_id ID of the User
*
* @return integer
**/
public function countActiveObjectsForTech($users_id)
{
$linkclass = new $this->userlinkclass();
return $this->countActiveObjectsFor(
$linkclass,
$users_id,
CommonITILActor::ASSIGN
);
}
/**
* Count active ITIL Objects assigned to a group
*
* @since 0.84
*
* @param integer $groups_id ID of the User
*
* @return integer
**/
public function countActiveObjectsForTechGroup($groups_id)
{
$linkclass = new $this->grouplinkclass();
return $this->countActiveObjectsFor(
$linkclass,
$groups_id,
CommonITILActor::ASSIGN
);
}
/**
* Count active ITIL Objects assigned to a supplier
*
* @since 0.85
*
* @param integer $suppliers_id ID of the Supplier
*
* @return integer
**/
public function countActiveObjectsForSupplier($suppliers_id)
{
$linkclass = new $this->supplierlinkclass();
return $this->countActiveObjectsFor(
$linkclass,
$suppliers_id,
CommonITILActor::ASSIGN
);
}
public function cleanDBonPurge()
{
$link_classes = [
Itil_Project::class,
ITILFollowup::class,
ITILSolution::class
];
if (is_a($this->grouplinkclass, CommonDBConnexity::class, true)) {
$link_classes[] = $this->grouplinkclass;
}
if (is_a($this->userlinkclass, CommonDBConnexity::class, true)) {
$link_classes[] = $this->userlinkclass;
}
if (is_a($this->supplierlinkclass, CommonDBConnexity::class, true)) {
$link_classes[] = $this->supplierlinkclass;
}
$this->deleteChildrenAndRelationsFromDb($link_classes);
}
/**
* Handle template mandatory fields on update
*
* @param array $input Input
*
* @return array
*/
protected function handleTemplateFields(array $input)
{
//// check mandatory fields
// First get ticket template associated : entity and type/category
if (isset($input['entities_id'])) {
$entid = $input['entities_id'];
} else {
$entid = $this->fields['entities_id'];
}
$type = null;
if (isset($input['type'])) {
$type = $input['type'];
} else if (isset($this->field['type'])) {
$type = $this->fields['type'];
}
if (isset($input['itilcategories_id'])) {
$categid = $input['itilcategories_id'];
} else {
$categid = $this->fields['itilcategories_id'];
}
$check_allowed_fields_for_template = false;
$allowed_fields = [];
if (
!Session::isCron()
&& (!Session::haveRight(static::$rightname, UPDATE)
// Closed tickets
|| in_array($this->fields['status'], $this->getClosedStatusArray()))
) {
$allowed_fields = ['id'];
$check_allowed_fields_for_template = true;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$allowed_fields[] = 'status';
// probably transfer
$allowed_fields[] = 'entities_id';
$allowed_fields[] = 'itilcategories_id';
} else {
if (
$this->canApprove()
|| $this->canAssign()
|| $this->canAssignToMe()
|| isset($input['_from_assignment'])
) {
$allowed_fields[] = 'status';
$allowed_fields[] = '_accepted';
}
$validation_class = static::getType() . 'Validation';
if (
class_exists($validation_class)
&& (
// for validation created by rules
// FIXME Use a more precise input name to ensure that 'global_validation' has been defined by rules
// e.g. $input['_validation_from_rule']
isset($input["_rule_process"])
// for validation status updated after CommonITILValidation add/update/delete
|| (array_key_exists('_from_itilvalidation', $input) && $input['_from_itilvalidation'])
)
) {
$allowed_fields[] = 'global_validation';
}
// Manage assign and steal right
if (static::getType() === Ticket::getType() && Session::haveRightsOr(static::$rightname, [Ticket::ASSIGN, Ticket::STEAL])) {
$allowed_fields[] = '_itil_assign';
$allowed_fields[] = '_users_id_assign';
$allowed_fields[] = '_groups_id_assign';
$allowed_fields[] = '_suppliers_id_assign';
}
// Can only update initial fields if no followup or task already added
if ($this->canUpdateItem()) {
$allowed_fields[] = 'content';
$allowed_fields[] = 'urgency';
$allowed_fields[] = 'priority'; // automatic recalculate if user changes urgence
$allowed_fields[] = 'itilcategories_id';
$allowed_fields[] = 'name';
$allowed_fields[] = 'items_id';
$allowed_fields[] = '_filename';
$allowed_fields[] = '_tag_filename';
$allowed_fields[] = '_prefix_filename';
$allowed_fields[] = '_content';
$allowed_fields[] = '_tag_content';
$allowed_fields[] = '_prefix_content';
$allowed_fields[] = 'takeintoaccount_delay_stat';
}
}
$ret = [];
foreach ($allowed_fields as $field) {
if (isset($input[$field])) {
$ret[$field] = $input[$field];
}
}
$input = $ret;
// Only ID return false
if (count($input) == 1) {
return false;
}
}
$tt = $this->getITILTemplateToUse(0, $type, $categid, $entid);
if (count($tt->mandatory)) {
$mandatory_missing = [];
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
if (
(!$check_allowed_fields_for_template || in_array($key, $allowed_fields))
&& (isset($input[$key])
&& (empty($input[$key]) || ($input[$key] == 'NULL'))
)
) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(
__('Mandatory fields are not filled. Please correct: %s'),
implode(", ", $mandatory_missing)
);
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
return $input;
}
public function prepareInputForUpdate($input)
{
if (!$this->checkFieldsConsistency($input)) {
return false;
}
// Add document if needed
$this->getFromDB($input["id"]); // entities_id field required
if ($this->getType() !== Ticket::getType()) {
//cannot be handled here for tickets. @see Ticket::prepareInputForUpdate()
$input = $this->handleTemplateFields($input);
if ($input === false) {
return false;
}
}
if (isset($input["document"]) && ($input["document"] > 0)) {
$doc = new Document();
if ($doc->getFromDB($input["document"])) {
$docitem = new Document_Item();
if (
$docitem->add(['documents_id' => $input["document"],
'itemtype' => $this->getType(),
'items_id' => $input["id"]
])
) {
// Force date_mod of tracking
$input["date_mod"] = $_SESSION["glpi_currenttime"];
$input['_doc_added'][] = $doc->fields["name"];
}
}
unset($input["document"]);
}
if (isset($input["date"]) && empty($input["date"])) {
unset($input["date"]);
}
if (isset($input["closedate"]) && empty($input["closedate"])) {
unset($input["closedate"]);
}
if (isset($input["solvedate"]) && empty($input["solvedate"])) {
unset($input["solvedate"]);
}
// "do not compute" flag set by business rules for "takeintoaccount_delay_stat" field
$do_not_compute_takeintoaccount = $this->isTakeIntoAccountComputationBlocked($input);
if (isset($input['_itil_requester'])) {
// FIXME Deprecate this input key in GLPI 10.1.
if (isset($input['_itil_requester']['_type'])) {
$input['_itil_requester'] = [
'type' => CommonITILActor::REQUESTER,
$this->getForeignKeyField() => $input['id'],
'_do_not_compute_takeintoaccount' => $do_not_compute_takeintoaccount,
'_from_object' => true,
] + $input['_itil_requester'];
switch ($input['_itil_requester']['_type']) {
case "user":
if (
isset($input['_itil_requester']['use_notification'])
&& is_array($input['_itil_requester']['use_notification'])
) {
$input['_itil_requester']['use_notification'] = $input['_itil_requester']['use_notification'][0];
}
if (
isset($input['_itil_requester']['alternative_email'])
&& is_array($input['_itil_requester']['alternative_email'])
) {
$input['_itil_requester']['alternative_email'] = $input['_itil_requester']['alternative_email'][0];
}
if (!empty($this->userlinkclass)) {
if (
isset($input['_itil_requester']['alternative_email'])
&& $input['_itil_requester']['alternative_email']
&& !NotificationMailing::isUserAddressValid($input['_itil_requester']['alternative_email'])
) {
$input['_itil_requester']['alternative_email'] = '';
Session::addMessageAfterRedirect(__('Invalid email address'), false, ERROR);
}
if (
(isset($input['_itil_requester']['alternative_email'])
&& $input['_itil_requester']['alternative_email'])
|| ($input['_itil_requester']['users_id'] > 0)
) {
$useractors = new $this->userlinkclass();
if (
isset($input['_auto_update'])
|| $useractors->can(-1, CREATE, $input['_itil_requester'])
) {
$useractors->add($input['_itil_requester']);
$input['_forcenotif'] = true;
}
}
}
break;
case "group":
if (
!empty($this->grouplinkclass)
&& ($input['_itil_requester']['groups_id'] > 0)
) {
$groupactors = new $this->grouplinkclass();
if (
isset($input['_auto_update'])
|| $groupactors->can(-1, CREATE, $input['_itil_requester'])
) {
$groupactors->add($input['_itil_requester']);
$input['_forcenotif'] = true;
}
}
break;
}
}
}
if (isset($input['_itil_observer'])) {
// FIXME Deprecate this input key in GLPI 10.1.
if (isset($input['_itil_observer']['_type'])) {
$input['_itil_observer'] = [
'type' => CommonITILActor::OBSERVER,
$this->getForeignKeyField() => $input['id'],
'_do_not_compute_takeintoaccount' => $do_not_compute_takeintoaccount,
'_from_object' => true,
] + $input['_itil_observer'];
switch ($input['_itil_observer']['_type']) {
case "user":
if (
isset($input['_itil_observer']['use_notification'])
&& is_array($input['_itil_observer']['use_notification'])
) {
$input['_itil_observer']['use_notification'] = $input['_itil_observer']['use_notification'][0];
}
if (
isset($input['_itil_observer']['alternative_email'])
&& is_array($input['_itil_observer']['alternative_email'])
) {
$input['_itil_observer']['alternative_email'] = $input['_itil_observer']['alternative_email'][0];
}
if (!empty($this->userlinkclass)) {
if (
isset($input['_itil_observer']['alternative_email'])
&& $input['_itil_observer']['alternative_email']
&& !NotificationMailing::isUserAddressValid($input['_itil_observer']['alternative_email'])
) {
$input['_itil_observer']['alternative_email'] = '';
Session::addMessageAfterRedirect(__('Invalid email address'), false, ERROR);
}
if (
(isset($input['_itil_observer']['alternative_email'])
&& $input['_itil_observer']['alternative_email'])
|| ($input['_itil_observer']['users_id'] > 0)
) {
$useractors = new $this->userlinkclass();
if (
isset($input['_auto_update'])
|| $useractors->can(-1, CREATE, $input['_itil_observer'])
) {
$useractors->add($input['_itil_observer']);
$input['_forcenotif'] = true;
}
}
}
break;
case "group":
if (
!empty($this->grouplinkclass)
&& ($input['_itil_observer']['groups_id'] > 0)
) {
$groupactors = new $this->grouplinkclass();
if (
isset($input['_auto_update'])
|| $groupactors->can(-1, CREATE, $input['_itil_observer'])
) {
$groupactors->add($input['_itil_observer']);
$input['_forcenotif'] = true;
}
}
break;
}
}
}
if (isset($input['_itil_assign'])) {
// FIXME Deprecate this input key in GLPI 10.1.
if (isset($input['_itil_assign']['_type'])) {
$input['_itil_assign'] = [
'type' => CommonITILActor::ASSIGN,
$this->getForeignKeyField() => $input['id'],
'_do_not_compute_takeintoaccount' => $do_not_compute_takeintoaccount,
'_from_object' => true,
] + $input['_itil_assign'];
if (
isset($input['_itil_assign']['use_notification'])
&& is_array($input['_itil_assign']['use_notification'])
) {
$input['_itil_assign']['use_notification'] = $input['_itil_assign']['use_notification'][0];
}
if (
isset($input['_itil_assign']['alternative_email'])
&& is_array($input['_itil_assign']['alternative_email'])
) {
$input['_itil_assign']['alternative_email'] = $input['_itil_assign']['alternative_email'][0];
}
switch ($input['_itil_assign']['_type']) {
case "user":
if (
!empty($this->userlinkclass)
&& ((isset($input['_itil_assign']['alternative_email'])
&& $input['_itil_assign']['alternative_email'])
|| $input['_itil_assign']['users_id'] > 0)
) {
$useractors = new $this->userlinkclass();
if (
isset($input['_auto_update'])
|| $useractors->can(-1, CREATE, $input['_itil_assign'])
) {
$useractors->add($input['_itil_assign']);
$input['_forcenotif'] = true;
if (
((!isset($input['status'])
&& in_array($this->fields['status'], $this->getNewStatusArray()))
|| (isset($input['status'])
&& in_array($input['status'], $this->getNewStatusArray())))
&& !$this->isStatusComputationBlocked($input)
) {
if (in_array(self::ASSIGNED, array_keys($this->getAllStatusArray()))) {
$input['status'] = self::ASSIGNED;
}
}
}
}
break;
case "group":
if (
!empty($this->grouplinkclass)
&& ($input['_itil_assign']['groups_id'] > 0)
) {
$groupactors = new $this->grouplinkclass();
if (
isset($input['_auto_update'])
|| $groupactors->can(-1, CREATE, $input['_itil_assign'])
) {
$groupactors->add($input['_itil_assign']);
$input['_forcenotif'] = true;
if (
((!isset($input['status'])
&& (in_array($this->fields['status'], $this->getNewStatusArray())))
|| (isset($input['status'])
&& (in_array($input['status'], $this->getNewStatusArray()))))
&& !$this->isStatusComputationBlocked($input)
) {
if (in_array(self::ASSIGNED, array_keys($this->getAllStatusArray()))) {
$input['status'] = self::ASSIGNED;
}
}
}
}
break;
case "supplier":
if (
!empty($this->supplierlinkclass)
&& ((isset($input['_itil_assign']['alternative_email'])
&& $input['_itil_assign']['alternative_email'])
|| $input['_itil_assign']['suppliers_id'] > 0)
) {
$supplieractors = new $this->supplierlinkclass();
if (
isset($input['_auto_update'])
|| $supplieractors->can(-1, CREATE, $input['_itil_assign'])
) {
$supplieractors->add($input['_itil_assign']);
$input['_forcenotif'] = true;
if (
((!isset($input['status'])
&& (in_array($this->fields['status'], $this->getNewStatusArray())))
|| (isset($input['status'])
&& (in_array($input['status'], $this->getNewStatusArray()))))
&& !$this->isStatusComputationBlocked($input)
) {
if (in_array(self::ASSIGNED, array_keys($this->getAllStatusArray()))) {
$input['status'] = self::ASSIGNED;
}
}
}
}
break;
}
}
}
// set last updater if interactive user
if (!Session::isCron()) {
$input['users_id_lastupdater'] = Session::getLoginUserID();
}
$solvedclosed = array_merge(
$this->getSolvedStatusArray(),
$this->getClosedStatusArray()
);
if (
isset($input["status"])
&& !in_array($input["status"], $solvedclosed)
) {
$input['solvedate'] = 'NULL';
}
if (isset($input["status"]) && !in_array($input["status"], $this->getClosedStatusArray())) {
$input['closedate'] = 'NULL';
}
// Setting a solution type means the ticket is solved
if (
isset($input["solutiontypes_id"])
&& (!isset($input['status']) || !in_array($input["status"], $solvedclosed))
) {
$solution = new ITILSolution();
$soltype = new SolutionType();
$soltype->getFromDB($input['solutiontypes_id']);
$solution->add([
'itemtype' => $this->getType(),
'items_id' => $this->getID(),
'solutiontypes_id' => $input['solutiontypes_id'],
'content' => 'Solved using type ' . $soltype->getName()
]);
}
// If status changed from pending to anything else, remove pending reason
if (
isset($this->input["status"])
&& $this->input["status"] != self::WAITING
) {
PendingReason_Item::deleteForItem($this);
}
return $input;
}
public function post_updateItem($history = 1)
{
// Handle "_tasktemplates_id" special input
$this->handleTaskTemplateInput();
// Handle "_itilfollowuptemplates_id" special input
$this->handleITILFollowupTemplateInput();
// Handle "_solutiontemplates_id" special input
$this->handleSolutionTemplateInput();
// Handle rich-text images and uploaded documents
$this->input = $this->addFiles($this->input, ['force_update' => true]);
// handle actors changes
$this->updateActors();
// Send validation requests
$this->manageValidationAdd($this->input);
parent::post_updateItem();
}
public function pre_updateInDB()
{
global $DB;
// get again object to reload actors
$this->loadActors();
// Check dates change interval due to the fact that second are not displayed in form
if (
(($key = array_search('date', $this->updates)) !== false)
&& (substr($this->fields["date"], 0, 16) == substr($this->oldvalues['date'], 0, 16))
) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (
(($key = array_search('closedate', $this->updates)) !== false)
&& isset($this->oldvalues['closedate'])
&& (substr($this->fields["closedate"], 0, 16) == substr($this->oldvalues['closedate'], 0, 16))
) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
if (
(($key = array_search('time_to_resolve', $this->updates)) !== false)
&& isset($this->oldvalues['time_to_resolve'])
&& (substr($this->fields["time_to_resolve"], 0, 16) == substr($this->oldvalues['time_to_resolve'], 0, 16))
) {
unset($this->updates[$key]);
unset($this->oldvalues['time_to_resolve']);
}
if (
(($key = array_search('solvedate', $this->updates)) !== false)
&& isset($this->oldvalues['solvedate'])
&& (substr($this->fields["solvedate"], 0, 16) == substr($this->oldvalues['solvedate'], 0, 16))
) {
unset($this->updates[$key]);
unset($this->oldvalues['solvedate']);
}
if (isset($this->input["status"])) {
if (
in_array("status", $this->updates)
&& in_array($this->input["status"], $this->getSolvedStatusArray())
) {
$this->updates[] = "solvedate";
$this->oldvalues['solvedate'] = $this->fields["solvedate"];
$this->fields["solvedate"] = $_SESSION["glpi_currenttime"];
// If invalid date : set open date
if ($this->fields["solvedate"] < $this->fields["date"]) {
$this->fields["solvedate"] = $this->fields["date"];
}
}
if (
in_array("status", $this->updates)
&& in_array($this->input["status"], $this->getClosedStatusArray())
) {
$this->updates[] = "closedate";
$this->oldvalues['closedate'] = $this->fields["closedate"];
$this->fields["closedate"] = $_SESSION["glpi_currenttime"];
// If invalid date : set open date
if ($this->fields["closedate"] < $this->fields["date"]) {
$this->fields["closedate"] = $this->fields["date"];
}
// Set solvedate to closedate
if (empty($this->fields["solvedate"])) {
$this->updates[] = "solvedate";
$this->oldvalues['solvedate'] = $this->fields["solvedate"];
$this->fields["solvedate"] = $this->fields["closedate"];
}
}
}
// check dates
// check time_to_resolve (SLA)
if (
(in_array("date", $this->updates) || in_array("time_to_resolve", $this->updates))
&& !is_null($this->fields["time_to_resolve"])
) { // Date set
if ($this->fields["time_to_resolve"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('time_to_resolve', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['time_to_resolve']);
}
}
}
// check internal_time_to_resolve (OLA)
if (
(in_array("date", $this->updates) || in_array("internal_time_to_resolve", $this->updates))
&& !is_null($this->fields["internal_time_to_resolve"])
) { // Date set
if ($this->fields["internal_time_to_resolve"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('internal_time_to_resolve', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['internal_time_to_resolve']);
}
}
}
// Status close : check dates
if (
in_array($this->fields["status"], $this->getClosedStatusArray())
&& (in_array("date", $this->updates) || in_array("closedate", $this->updates))
) {
// Invalid dates : no change
// closedate must be > solvedate
if ($this->fields["closedate"] < $this->fields["solvedate"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('closedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
}
// closedate must be > create date
if ($this->fields["closedate"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('closedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
}
}
if (
(($key = array_search('status', $this->updates)) !== false)
&& $this->oldvalues['status'] == $this->fields['status']
) {
unset($this->updates[$key]);
unset($this->oldvalues['status']);
}
// Status solved : check dates
if (
in_array($this->fields["status"], $this->getSolvedStatusArray())
&& (in_array("date", $this->updates) || in_array("solvedate", $this->updates))
) {
// Invalid dates : no change
// solvedate must be > create date
if ($this->fields["solvedate"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('solvedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['solvedate']);
}
}
}
// Manage come back to waiting state
if (
!is_null($this->fields['begin_waiting_date'])
&& ($key = array_search('status', $this->updates)) !== false
&& (
$this->oldvalues['status'] == self::WAITING
// From solved to another state than closed
|| (
in_array($this->oldvalues["status"], $this->getSolvedStatusArray())
&& !in_array($this->fields["status"], $this->getClosedStatusArray())
)
// From closed to any open state
|| (
in_array($this->oldvalues["status"], $this->getClosedStatusArray())
&& in_array($this->fields["status"], $this->getNotSolvedStatusArray())
)
)
) {
// Compute ticket waiting time use calendar if exists
$calendar = new Calendar();
$calendars_id = $this->getCalendar();
$delay_time = 0;
// Compute ticket waiting time use calendar if exists
// Using calendar
if (
($calendars_id > 0)
&& $calendar->getFromDB($calendars_id)
) {
$delay_time = $calendar->getActiveTimeBetween(
$this->fields['begin_waiting_date'],
$_SESSION["glpi_currenttime"]
);
} else { // Not calendar defined
$delay_time = strtotime($_SESSION["glpi_currenttime"])
- strtotime($this->fields['begin_waiting_date']);
}
// SLA case : compute sla_ttr duration
if (isset($this->fields['slas_id_ttr']) && ($this->fields['slas_id_ttr'] > 0)) {
$sla = new SLA();
if ($sla->getFromDB($this->fields['slas_id_ttr'])) {
$sla->setTicketCalendar($calendars_id);
$delay_time_sla = $sla->getActiveTimeBetween(
$this->fields['begin_waiting_date'],
$_SESSION["glpi_currenttime"]
);
$this->updates[] = "sla_waiting_duration";
$this->fields["sla_waiting_duration"] += $delay_time_sla;
}
// Compute new time_to_resolve
$this->updates[] = "time_to_resolve";
$this->fields['time_to_resolve'] = $sla->computeDate(
$this->fields['date'],
$this->fields["sla_waiting_duration"]
);
// Add current level to do
$sla->addLevelToDo($this);
} else {
// Using calendar
if (
($calendars_id > 0)
&& $calendar->getFromDB($calendars_id)
&& $calendar->hasAWorkingDay()
) {
if ((int)$this->fields['time_to_resolve'] > 0) {
// compute new due date using calendar
$this->updates[] = "time_to_resolve";
$this->fields['time_to_resolve'] = $calendar->computeEndDate(
$this->fields['time_to_resolve'],
$delay_time
);
}
} else { // Not calendar defined
if ((int)$this->fields['time_to_resolve'] > 0) {
// compute new due date : no calendar so add computed delay_time
$this->updates[] = "time_to_resolve";
$this->fields['time_to_resolve'] = date(
'Y-m-d H:i:s',
$delay_time + strtotime($this->fields['time_to_resolve'])
);
}
}
}
// OLA case : compute ola_ttr duration
if (isset($this->fields['olas_id_ttr']) && ($this->fields['olas_id_ttr'] > 0)) {
$ola = new OLA();
if ($ola->getFromDB($this->fields['olas_id_ttr'])) {
$ola->setTicketCalendar($calendars_id);
$delay_time_ola = $ola->getActiveTimeBetween(
$this->fields['begin_waiting_date'],
$_SESSION["glpi_currenttime"]
);
$this->updates[] = "ola_waiting_duration";
$this->fields["ola_waiting_duration"] += $delay_time_ola;
}
// Compute new internal_time_to_resolve
$this->updates[] = "internal_time_to_resolve";
$this->fields['internal_time_to_resolve'] = $ola->computeDate(
$this->fields['ola_ttr_begin_date'],
$this->fields["ola_waiting_duration"]
);
// Add current level to do
$ola->addLevelToDo($this, $this->fields["olalevels_id_ttr"]);
} else if (array_key_exists("internal_time_to_resolve", $this->fields)) {
// Change doesn't have internal_time_to_resolve
// Using calendar
if (
($calendars_id > 0)
&& $calendar->getFromDB($calendars_id)
&& $calendar->hasAWorkingDay()
) {
if ((int)$this->fields['internal_time_to_resolve'] > 0) {
// compute new internal_time_to_resolve using calendar
$this->updates[] = "internal_time_to_resolve";
$this->fields['internal_time_to_resolve'] = $calendar->computeEndDate(
$this->fields['internal_time_to_resolve'],
$delay_time
);
}
} else { // Not calendar defined
if ((int)$this->fields['internal_time_to_resolve'] > 0) {
// compute new internal_time_to_resolve : no calendar so add computed delay_time
$this->updates[] = "internal_time_to_resolve";
$this->fields['internal_time_to_resolve'] = date(
'Y-m-d H:i:s',
$delay_time +
strtotime($this->fields['internal_time_to_resolve'])
);
}
}
}
$this->updates[] = "waiting_duration";
$this->fields["waiting_duration"] += $delay_time;
// Reset begin_waiting_date
$this->updates[] = "begin_waiting_date";
$this->fields["begin_waiting_date"] = 'NULL';
}
// Set begin waiting date if needed
if (
(($key = array_search('status', $this->updates)) !== false)
&& (($this->fields['status'] == self::WAITING)
|| in_array($this->fields["status"], $this->getSolvedStatusArray()))
) {
$this->updates[] = "begin_waiting_date";
$this->fields["begin_waiting_date"] = $_SESSION["glpi_currenttime"];
// Specific for tickets
if (isset($this->fields['slas_id_ttr']) && ($this->fields['slas_id_ttr'] > 0)) {
SLA::deleteLevelsToDo($this);
}
if (isset($this->fields['olas_id_ttr']) && ($this->fields['olas_id_ttr'] > 0)) {
OLA::deleteLevelsToDo($this);
}
}
// solve_delay_stat : use delay between opendate and solvedate
if (in_array("solvedate", $this->updates)) {
$this->updates[] = "solve_delay_stat";
$this->fields['solve_delay_stat'] = $this->computeSolveDelayStat();
}
// close_delay_stat : use delay between opendate and closedate
if (in_array("closedate", $this->updates)) {
$this->updates[] = "close_delay_stat";
$this->fields['close_delay_stat'] = $this->computeCloseDelayStat();
}
//Look for reopening
$statuses = array_merge(
$this->getSolvedStatusArray(),
$this->getClosedStatusArray()
);
if (
($key = array_search('status', $this->updates)) !== false
&& in_array($this->oldvalues['status'], $statuses)
&& !in_array($this->fields['status'], $statuses)
) {
$users_id_reject = 0;
// set last updater if interactive user
if (!Session::isCron()) {
$users_id_reject = Session::getLoginUserID();
}
//Mark existing solutions as refused
$DB->update(
ITILSolution::getTable(),
[
'status' => CommonITILValidation::REFUSED,
'users_id_approval' => $users_id_reject,
'date_approval' => date('Y-m-d H:i:s')
],
[
'WHERE' => [
'itemtype' => static::getType(),
'items_id' => $this->getID()
],
'ORDER' => [
'date_creation DESC',
'id DESC'
],
'LIMIT' => 1
]
);
//Delete existing survey
$inquest = new TicketSatisfaction();
$inquest->delete(['tickets_id' => $this->getID()]);
}
if (isset($this->input['_accepted'])) {
//Mark last solution as approved
$DB->update(
ITILSolution::getTable(),
[
'status' => CommonITILValidation::ACCEPTED,
'users_id_approval' => Session::getLoginUserID(),
'date_approval' => date('Y-m-d H:i:s')
],
[
'WHERE' => [
'itemtype' => static::getType(),
'items_id' => $this->getID()
],
'ORDER' => [
'date_creation DESC',
'id DESC'
],
'LIMIT' => 1
]
);
}
// Do not take into account date_mod if no update is done
if (
(count($this->updates) == 1)
&& (($key = array_search('date_mod', $this->updates)) !== false)
) {
unset($this->updates[$key]);
}
}
public function prepareInputForAdd($input)
{
global $CFG_GLPI;
if (!$this->checkFieldsConsistency($input)) {
return false;
}
$input = $this->transformActorsInput($input);
// save value before clean;
$title = ltrim($input['name']);
// Set default status to avoid notice
if (!isset($input["status"])) {
$input["status"] = self::INCOMING;
}
if (
!isset($input["urgency"])
|| !($CFG_GLPI['urgency_mask'] & (1 << $input["urgency"]))
) {
$input["urgency"] = 3;
}
if (
!isset($input["impact"])
|| !($CFG_GLPI['impact_mask'] & (1 << $input["impact"]))
) {
$input["impact"] = 3;
}
$canpriority = true;
if ($this->getType() == 'Ticket') {
$canpriority = Session::haveRight(Ticket::$rightname, Ticket::CHANGEPRIORITY);
}
if ($canpriority && !isset($input["priority"]) || !$canpriority) {
$input["priority"] = $this->computePriority($input["urgency"], $input["impact"]);
}
// set last updater if interactive user
if (!Session::isCron() && ($last_updater = Session::getLoginUserID(true))) {
$input['users_id_lastupdater'] = $last_updater;
}
if (!isset($input['_skip_auto_assign']) || $input['_skip_auto_assign'] === false) {
// No Auto set Import for external source
if (
($uid = Session::getLoginUserID())
&& !isset($input['_auto_import'])
) {
$input["users_id_recipient"] = $uid;
} else if (
isset($input["_users_id_requester"])
&& !is_array($input['_users_id_requester'])
&& !empty($input["_users_id_requester"])
&& !isset($input["users_id_recipient"])
) {
$input["users_id_recipient"] = $input["_users_id_requester"];
}
}
// No name set name
$input["name"] = ltrim($input["name"]);
$input['content'] = ltrim($input['content']);
if (empty($input["name"])) {
// Build name based on content
// Unsanitize
$content = Sanitizer::unsanitize($input['content']);
// Get unformatted text
$name = RichText::getTextFromHtml($content, false);
// Shorten result
$name = Toolbox::substr(preg_replace('/\s{2,}/', ' ', $name), 0, 70);
// Sanitize result
$input['name'] = Sanitizer::sanitize($name);
}
// Set default dropdown
$dropdown_fields = ['entities_id', 'itilcategories_id'];
foreach ($dropdown_fields as $field) {
if (!isset($input[$field])) {
$input[$field] = 0;
}
}
$input = $this->computeDefaultValuesForAdd($input);
// Do not check mandatory on auto import (mailgates)
$key = $this->getTemplateFormFieldName();
if (!isset($input['_auto_import'])) {
if (isset($input[$key]) && $input[$key]) {
$tt_class = $this->getType() . 'Template';
$tt = new $tt_class();
if ($tt->getFromDBWithData($input[$key])) {
if (count($tt->mandatory)) {
$mandatory_missing = [];
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
// for title if mandatory (restore initial value)
if ($key == 'name') {
$input['name'] = $title;
}
// Check only defined values : Not defined not in form
if (isset($input[$key])) {
// If content is also predefined need to be different from predefined value
if (
($key == 'content')
&& isset($tt->predefined['content'])
) {
// Clean new lines to be fix encoding
if (
strcmp(
preg_replace(
"/\r?\n/",
"",
Html::cleanPostForTextArea($input[$key])
),
preg_replace(
"/\r?\n/",
"",
$tt->predefined['content']
)
) == 0
) {
Session::addMessageAfterRedirect(
__('You cannot use predefined description verbatim'),
false,
ERROR
);
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (
empty($input[$key]) || ($input[$key] == 'NULL')
|| (is_array($input[$key])
&& ($input[$key] === [0 => "0"]))
) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (
($key == '_add_validation')
&& !empty($input['users_id_validate'])
&& isset($input['users_id_validate'][0])
&& ($input['users_id_validate'][0] > 0)
) {
unset($mandatory_missing['_add_validation']);
}
if (static::getType() === Ticket::getType()) {
// For time_to_resolve and time_to_own : check also slas
// For internal_time_to_resolve and internal_time_to_own : check also olas
foreach ([SLM::TTR, SLM::TTO] as $slmType) {
list($dateField, $slaField) = SLA::getFieldNames($slmType);
if (
($key == $dateField)
&& isset($input[$slaField]) && ($input[$slaField] > 0)
&& isset($mandatory_missing[$dateField])
) {
unset($mandatory_missing[$dateField]);
}
list($dateField, $olaField) = OLA::getFieldNames($slmType);
if (
($key == $dateField)
&& isset($input[$olaField]) && ($input[$olaField] > 0)
&& isset($mandatory_missing[$dateField])
) {
unset($mandatory_missing[$dateField]);
}
}
}
// For document mandatory
if (
($key == '_documents_id')
&& !isset($input['_filename'])
&& !isset($input['_tag_filename'])
&& !isset($input['_content'])
&& !isset($input['_tag_content'])
&& !isset($input['_stock_image'])
&& !isset($input['_tag_stock_image'])
) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(
__('Mandatory fields are not filled. Please correct: %s'),
implode(", ", $mandatory_missing)
);
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
}
}
}
return $input;
}
/**
* Check input fields consistency.
*
* @param array $input
*
* @return bool
*/
private function checkFieldsConsistency(array $input): bool
{
if (
array_key_exists('date', $input) && !empty($input['date']) && $input['date'] != 'NULL'
&& (!is_string($input['date']) || !preg_match('/^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}$/', $input['date']))
) {
Session::addMessageAfterRedirect(__('Incorrect value for date field.'), false, ERROR);
return false;
}
return true;
}
/**
* Compute default values for Add
* (to be passed in prepareInputForAdd before and after rules if needed)
*
* @since 0.84
*
* @param $input
*
* @return string
**/
public function computeDefaultValuesForAdd($input)
{
if (!isset($input["status"])) {
$input["status"] = self::INCOMING;
}
if (!isset($input["date"]) || empty($input["date"]) || $input["date"] == 'NULL') {
$input["date"] = $_SESSION["glpi_currenttime"];
}
if (isset($input["status"]) && in_array($input["status"], $this->getSolvedStatusArray())) {
if (isset($input["date"])) {
$input["solvedate"] = $input["date"];
} else {
$input["solvedate"] = $_SESSION["glpi_currenttime"];
}
}
if (isset($input["status"]) && in_array($input["status"], $this->getClosedStatusArray())) {
if (isset($input["date"])) {
$input["closedate"] = $input["date"];
} else {
$input["closedate"] = $_SESSION["glpi_currenttime"];
}
$input['solvedate'] = $input["closedate"];
}
// Set begin waiting time if status is waiting
if (isset($input["status"]) && ($input["status"] == self::WAITING)) {
$input['begin_waiting_date'] = $input['date'];
}
return $input;
}
public function post_addItem()
{
// Handle "_tasktemplates_id" special input
$this->handleTaskTemplateInput();
// Handle "_itilfollowuptemplates_id" special input
$this->handleITILFollowupTemplateInput();
// Handle "_solutiontemplates_id" special input
$this->handleSolutionTemplateInput();
// Handle rich-text images and uploaded documents
$this->input = $this->addFiles($this->input, ['force_update' => true]);
// Add default document if set in template
if (
isset($this->input['_documents_id'])
&& is_array($this->input['_documents_id'])
&& count($this->input['_documents_id'])
) {
$docitem = new Document_Item();
foreach ($this->input['_documents_id'] as $docID) {
$docitem->add(['documents_id' => $docID,
'_do_notif' => false,
'itemtype' => $this->getType(),
'items_id' => $this->fields['id']
]);
}
}
// handle actors changes
$this->updateActors(true);
// Send validation requests
$this->manageValidationAdd($this->input);
parent::post_addItem();
}
/**
* @see Glpi\Features\Clonable::post_clone
*/
public function post_clone($source, $history)
{
global $DB;
$update = [];
if (isset($source->fields['users_id_lastupdater'])) {
$update['users_id_lastupdater'] = $source->fields['users_id_lastupdater'];
}
if (isset($source->fields['status'])) {
$update['status'] = $source->fields['status'];
}
$DB->update(
$this->getTable(),
$update,
['id' => $this->getID()]
);
}
public function getCloneRelations(): array
{
return [];
}
/**
* Compute Priority
*
* @since 0.84
*
* @param $urgency integer from 1 to 5
* @param $impact integer from 1 to 5
*
* @return integer from 1 to 5 (priority)
**/
public static function computePriority($urgency, $impact)
{
global $CFG_GLPI;
if (isset($CFG_GLPI[static::MATRIX_FIELD][$urgency][$impact])) {
return $CFG_GLPI[static::MATRIX_FIELD][$urgency][$impact];
}
// Failback to trivial
return round(($urgency + $impact) / 2);
}
/**
* Dropdown of ITIL object priority
*
* @since version 0.84 new proto
*
* @param $options array of options
* - name : select name (default is urgency)
* - value : default value (default 0)
* - showtype : list proposed : normal, search (default normal)
* - wthmajor : boolean with major priority ?
* - display : boolean if false get string
*
* @return string id of the select
**/
public static function dropdownPriority(array $options = [])
{
global $CFG_GLPI;
$p = [
'name' => 'priority',
'value' => 0,
'showtype' => 'normal',
'display' => true,
'withmajor' => false,
'enable_filtering' => true,
'templateResult' => "templateItilPriority",
'templateSelection' => "templateItilPriority",
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$values = [];
if ($p['showtype'] == 'search') {
$values[0] = static::getPriorityName(0);
$values[-5] = static::getPriorityName(-5);
$values[-4] = static::getPriorityName(-4);
$values[-3] = static::getPriorityName(-3);
$values[-2] = static::getPriorityName(-2);
$values[-1] = static::getPriorityName(-1);
}
if (
($p['showtype'] == 'search')
|| $p['withmajor']
) {
$values[6] = static::getPriorityName(6);
}
$values[5] = static::getPriorityName(5);
$values[4] = static::getPriorityName(4);
$values[3] = static::getPriorityName(3);
$values[2] = static::getPriorityName(2);
$values[1] = static::getPriorityName(1);
if ($p['enable_filtering']) {
$urgencies = [];
if (isset($CFG_GLPI[static::URGENCY_MASK_FIELD])) {
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 5)
) {
$urgencies[] = 5;
}
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 4)
) {
$urgencies[] = 4;
}
$urgencies[] = 3;
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 2)
) {
$urgencies[] = 2;
}
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 1)
) {
$urgencies[] = 1;
}
}
$impacts = [];
if (isset($CFG_GLPI[static::IMPACT_MASK_FIELD])) {
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 5)
) {
$impacts[] = 5;
}
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 4)
) {
$impacts[] = 4;
}
$impacts[] = 3;
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 2)
) {
$impacts[] = 2;
}
if (
($p['showtype'] == 'search')
|| $CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 1)
) {
$impacts[] = 1;
}
}
$active_priorities = [];
foreach ($urgencies as $urgency) {
foreach ($impacts as $impact) {
if (isset($CFG_GLPI["_matrix_{$urgency}_{$impact}"])) {
$active_priorities[] = $CFG_GLPI["_matrix_{$urgency}_{$impact}"];
}
}
}
$active_priorities = array_unique($active_priorities);
if (count($active_priorities) > 0) {
foreach ($values as $priority => $name) {
if (!in_array($priority, $active_priorities)) {
if ($p['withmajor'] && $priority == 6) {
continue;
}
// don't unset current value (to avoid selecting major priority on existing item)
if ($priority != $p['value']) {
unset($values[$priority]);
}
}
}
}
}
return Dropdown::showFromArray($p['name'], $values, $p);
}
/**
* Get ITIL object priority Name
*
* @param integer $value priority ID
**/
public static function getPriorityName($value)
{
switch ($value) {
case 6:
return _x('priority', 'Major');
case 5:
return _x('priority', 'Very high');
case 4:
return _x('priority', 'High');
case 3:
return _x('priority', 'Medium');
case 2:
return _x('priority', 'Low');
case 1:
return _x('priority', 'Very low');
// No standard one :
case 0:
return _x('priority', 'All');
case -1:
return _x('priority', 'At least very low');
case -2:
return _x('priority', 'At least low');
case -3:
return _x('priority', 'At least medium');
case -4:
return _x('priority', 'At least high');
case -5:
return _x('priority', 'At least very high');
default:
// Return $value if not define
return $value;
}
}
/**
* Dropdown of ITIL object Urgency
*
* @since 0.84 new proto
*
* @param $options array of options
* - name : select name (default is urgency)
* - value : default value (default 0)
* - showtype : list proposed : normal, search (default normal)
* - display : boolean if false get string
*
* @return string id of the select
**/
public static function dropdownUrgency(array $options = [])
{
global $CFG_GLPI;
$p = [
'name' => 'urgency',
'value' => 0,
'showtype' => 'normal',
'display' => true,
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$values = [];
if ($p['showtype'] == 'search') {
$values[0] = static::getUrgencyName(0);
$values[-5] = static::getUrgencyName(-5);
$values[-4] = static::getUrgencyName(-4);
$values[-3] = static::getUrgencyName(-3);
$values[-2] = static::getUrgencyName(-2);
$values[-1] = static::getUrgencyName(-1);
}
if (isset($CFG_GLPI[static::URGENCY_MASK_FIELD])) {
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 5))
) {
$values[5] = static::getUrgencyName(5);
}
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 4))
) {
$values[4] = static::getUrgencyName(4);
}
$values[3] = static::getUrgencyName(3);
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 2))
) {
$values[2] = static::getUrgencyName(2);
}
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::URGENCY_MASK_FIELD] & (1 << 1))
) {
$values[1] = static::getUrgencyName(1);
}
}
return Dropdown::showFromArray($p['name'], $values, $p);
}
/**
* Get ITIL object Urgency Name
*
* @param integer $value urgency ID
**/
public static function getUrgencyName($value)
{
switch ($value) {
case 5:
return _x('urgency', 'Very high');
case 4:
return _x('urgency', 'High');
case 3:
return _x('urgency', 'Medium');
case 2:
return _x('urgency', 'Low');
case 1:
return _x('urgency', 'Very low');
// No standard one :
case 0:
return _x('urgency', 'All');
case -1:
return _x('urgency', 'At least very low');
case -2:
return _x('urgency', 'At least low');
case -3:
return _x('urgency', 'At least medium');
case -4:
return _x('urgency', 'At least high');
case -5:
return _x('urgency', 'At least very high');
default:
// Return $value if not define
return $value;
}
}
/**
* Dropdown of ITIL object Impact
*
* @since 0.84 new proto
*
* @param $options array of options
* - name : select name (default is impact)
* - value : default value (default 0)
* - showtype : list proposed : normal, search (default normal)
* - display : boolean if false get string
*
* \
* @return string id of the select
**/
public static function dropdownImpact(array $options = [])
{
global $CFG_GLPI;
$p = [
'name' => 'impact',
'value' => 0,
'showtype' => 'normal',
'display' => true,
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$values = [];
if ($p['showtype'] == 'search') {
$values[0] = static::getImpactName(0);
$values[-5] = static::getImpactName(-5);
$values[-4] = static::getImpactName(-4);
$values[-3] = static::getImpactName(-3);
$values[-2] = static::getImpactName(-2);
$values[-1] = static::getImpactName(-1);
}
if (isset($CFG_GLPI[static::IMPACT_MASK_FIELD])) {
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 5))
) {
$values[5] = static::getImpactName(5);
}
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 4))
) {
$values[4] = static::getImpactName(4);
}
$values[3] = static::getImpactName(3);
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 2))
) {
$values[2] = static::getImpactName(2);
}
if (
($p['showtype'] == 'search')
|| ($CFG_GLPI[static::IMPACT_MASK_FIELD] & (1 << 1))
) {
$values[1] = static::getImpactName(1);
}
}
return Dropdown::showFromArray($p['name'], $values, $p);
}
/**
* Get ITIL object Impact Name
*
* @param integer $value impact ID
**/
public static function getImpactName($value)
{
switch ($value) {
case 5:
return _x('impact', 'Very high');
case 4:
return _x('impact', 'High');
case 3:
return _x('impact', 'Medium');
case 2:
return _x('impact', 'Low');
case 1:
return _x('impact', 'Very low');
// No standard one :
case 0:
return _x('impact', 'All');
case -1:
return _x('impact', 'At least very low');
case -2:
return _x('impact', 'At least low');
case -3:
return _x('impact', 'At least medium');
case -4:
return _x('impact', 'At least high');
case -5:
return _x('impact', 'At least very high');
default:
// Return $value if not define
return $value;
}
}
/**
* Get the ITIL object status list
*
* @param $withmetaforsearch boolean (false by default)
*
* @return array
**/
public static function getAllStatusArray($withmetaforsearch = false)
{
// To be overridden by class
$tab = [];
return $tab;
}
/**
* Get the ITIL object closed status list
*
* @since 0.83
*
* @return array
**/
public static function getClosedStatusArray()
{
// To be overridden by class
$tab = [];
return $tab;
}
/**
* Get the ITIL object solved status list
*
* @since 0.83
*
* @return array
**/
public static function getSolvedStatusArray()
{
// To be overridden by class
$tab = [];
return $tab;
}
/**
* Get the ITIL object all status list without solved and closed status
*
* @since 9.2.1
*
* @return array
**/
public static function getNotSolvedStatusArray()
{
$all = static::getAllStatusArray();
foreach (static::getSolvedStatusArray() as $status) {
if (isset($all[$status])) {
unset($all[$status]);
}
}
foreach (static::getClosedStatusArray() as $status) {
if (isset($all[$status])) {
unset($all[$status]);
}
}
$nosolved = array_keys($all);
return $nosolved;
}
/**
* Get the ITIL object new status list
*
* @since 0.83.8
*
* @return array
**/
public static function getNewStatusArray()
{
// To be overriden by class
$tab = [];
return $tab;
}
/**
* Get the ITIL object process status list
*
* @since 0.83
*
* @return array
**/
public static function getProcessStatus()
{
// To be overridden by class
$tab = [];
return $tab;
}
/**
* check is the user can change from / to a status
*
* @since 0.84
*
* @param integer $old value of old/current status
* @param integer $new value of target status
*
* @return boolean
**/
public static function isAllowedStatus($old, $new)
{
if (
isset($_SESSION['glpiactiveprofile'][static::STATUS_MATRIX_FIELD][$old][$new])
&& !$_SESSION['glpiactiveprofile'][static::STATUS_MATRIX_FIELD][$old][$new]
) {
return false;
}
if (
array_key_exists(
static::STATUS_MATRIX_FIELD,
$_SESSION['glpiactiveprofile']
)
&& static::isStatusExists($new)
) { // maybe not set for post-only
return true;
}
return false;
}
/**
* Check if an itil object is still in an open status
*
* @since 10.0
*
* @return bool
*/
public function isNotSolved()
{
return !in_array(
$this->fields['status'],
array_merge(
$this->getSolvedStatusArray(),
$this->getClosedStatusArray()
)
);
}
/**
* Check if an itil object has a solved status
*
* @since 10.0
*
* @param bool $include_closed do we want ticket with closed status also ?
*
* @return bool
*/
public function isSolved(bool $include_closed = false)
{
$status = $this->getSolvedStatusArray();
if ($include_closed) {
$status = array_merge($status, $this->getClosedStatusArray());
}
return in_array(
$this->fields['status'],
$status
);
}
/**
* Check if an itil object has a closed status
*
* @since 10.0
*
* @return bool
*/
public function isClosed()
{
return in_array(
$this->fields['status'],
$this->getClosedStatusArray()
);
}
/**
* Get the ITIL object status allowed for a current status
*
* @since 0.84 new proto
*
* @param integer $current status
*
* @return array
**/
public static function getAllowedStatusArray($current)
{
$tab = static::getAllStatusArray();
if (!isset($current)) {
$current = self::INCOMING;
}
foreach (array_keys($tab) as $status) {
if (
($status != $current)
&& !static::isAllowedStatus($current, $status)
) {
unset($tab[$status]);
}
}
return $tab;
}
/**
* Is the ITIL object status exists for the object
*
* @since 0.85
*
* @param integer $status status
*
* @return boolean
**/
public static function isStatusExists($status)
{
$tab = static::getAllStatusArray();
return isset($tab[$status]);
}
/**
* Dropdown of object status
*
* @since 0.84 new proto
*
* @param $options array of options
* - name : select name (default is status)
* - value : default value (default self::INCOMING)
* - showtype : list proposed : normal, search or allowed (default normal)
* - display : boolean if false get string
*
* @return string|integer Output string if display option is set to false,
* otherwise random part of dropdown id
**/
public static function dropdownStatus(array $options = [])
{
$p = [
'name' => 'status',
'showtype' => 'normal',
'display' => true,
'templateResult' => "templateItilStatus",
'templateSelection' => "templateItilStatus",
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
if (!isset($p['value']) || empty($p['value'])) {
$p['value'] = self::INCOMING;
}
switch ($p['showtype']) {
case 'allowed':
$current = isset($p['value_calculation']) && $p['value_calculation'] !== ''
? $p['value_calculation']
: $p['value'];
$tab = static::getAllowedStatusArray($current);
break;
case 'search':
$tab = static::getAllStatusArray(true);
break;
default:
$tab = static::getAllStatusArray(false);
break;
}
return Dropdown::showFromArray($p['name'], $tab, $p);
}
/**
* Get ITIL object status Name
*
* @since 0.84
*
* @param integer $value status ID
**/
public static function getStatus($value)
{
$tab = static::getAllStatusArray(true);
// Return $value if not defined
return (isset($tab[$value]) ? $tab[$value] : $value);
}
/**
* get field part name corresponding to actor type
*
* @param $type integer : user type
*
* @since 0.84.6
*
* @return string|boolean Field part or false if not applicable
**/
public static function getActorFieldNameType($type)
{
switch ($type) {
case CommonITILActor::REQUESTER:
return 'requester';
case CommonITILActor::OBSERVER:
return 'observer';
case CommonITILActor::ASSIGN:
return 'assign';
default:
return false;
}
}
/**
* display a value according to a field
*
* @since 0.83
*
* @param $field String name of the field
* @param $values String / Array with the value to display
* @param $options Array of option
*
* @return a string
**/
public static function getSpecificValueToDisplay($field, $values, array $options = [])
{
if (!is_array($values)) {
$values = [$field => $values];
}
switch ($field) {
case 'status':
return static::getStatus($values[$field]);
case 'urgency':
return static::getUrgencyName($values[$field]);
case 'impact':
return static::getImpactName($values[$field]);
case 'priority':
return static::getPriorityName($values[$field]);
case 'global_validation':
return CommonITILValidation::getStatus($values[$field]);
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
/**
* @since 0.84
*
* @param $field
* @param $name (default '')
* @param $values (default '')
* @param $options array
**/
public static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = [])
{
if (!is_array($values)) {
$values = [$field => $values];
}
$options['display'] = false;
switch ($field) {
case 'status':
$options['name'] = $name;
$options['value'] = $values[$field];
return static::dropdownStatus($options);
case 'impact':
$options['name'] = $name;
$options['value'] = $values[$field];
return static::dropdownImpact($options);
case 'urgency':
$options['name'] = $name;
$options['value'] = $values[$field];
return static::dropdownUrgency($options);
case 'priority':
$options['name'] = $name;
$options['value'] = $values[$field];
return static::dropdownPriority($options);
case 'global_validation':
$options['global'] = true;
$options['value'] = $values[$field];
return CommonITILValidation::dropdownStatus($name, $options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
/**
* @since 0.85
*
* @see CommonDBTM::showMassiveActionsSubForm()
**/
public static function showMassiveActionsSubForm(MassiveAction $ma)
{
global $CFG_GLPI;
switch ($ma->getAction()) {
case 'add_task':
$itemtype = $ma->getItemtype(true);
$tasktype = $itemtype . 'Task';
if ($ttype = getItemForItemtype($tasktype)) {
$ttype->showMassiveActionAddTaskForm();
return true;
}
return false;
case 'add_actor':
$types = [0 => Dropdown::EMPTY_VALUE,
CommonITILActor::REQUESTER => _n('Requester', 'Requesters', 1),
CommonITILActor::OBSERVER => _n('Watcher', 'Watchers', 1),
CommonITILActor::ASSIGN => __('Assigned to')
];
$rand = Dropdown::showFromArray('actortype', $types);
$paramsmassaction = ['actortype' => '__VALUE__'];
Ajax::updateItemOnSelectEvent(
"dropdown_actortype$rand",
"show_massiveaction_field",
$CFG_GLPI["root_doc"] .
"/ajax/dropdownMassiveActionAddActor.php",
$paramsmassaction
);
echo "<span id='show_massiveaction_field'> </span>\n";
return true;
case 'update_notif':
Dropdown::showYesNo('use_notification');
echo "<br><br>";
echo Html::submit(_x('button', 'Post'), ['name' => 'massiveaction']);
return true;
return true;
}
return parent::showMassiveActionsSubForm($ma);
}
/**
* @since 0.85
*
* @see CommonDBTM::processMassiveActionsForOneItemtype()
**/
public static function processMassiveActionsForOneItemtype(
MassiveAction $ma,
CommonDBTM $item,
array $ids
) {
switch ($ma->getAction()) {
case 'add_actor':
$input = $ma->getInput();
foreach ($ids as $id) {
$input2 = ['id' => $id];
if (isset($input['_itil_requester'])) {
$input2['_itil_requester'] = $input['_itil_requester'];
}
if (isset($input['_itil_observer'])) {
$input2['_itil_observer'] = $input['_itil_observer'];
}
if (isset($input['_itil_assign'])) {
$input2['_itil_assign'] = $input['_itil_assign'];
}
if ($item->can($id, UPDATE)) {
if ($item->update($input2)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
return;
case 'update_notif':
$input = $ma->getInput();
foreach ($ids as $id) {
if ($item->can($id, UPDATE)) {
$linkclass = new $item->userlinkclass();
foreach ($linkclass->getActors($id) as $users) {
foreach ($users as $data) {
$data['use_notification'] = $input['use_notification'];
$linkclass->update($data);
}
}
$linkclass = new $item->supplierlinkclass();
foreach ($linkclass->getActors($id) as $users) {
foreach ($users as $data) {
$data['use_notification'] = $input['use_notification'];
$linkclass->update($data);
}
}
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
return;
case 'add_task':
if (!($task = getItemForItemtype($item->getType() . 'Task'))) {
$ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
break;
}
$field = $item->getForeignKeyField();
$input = $ma->getInput();
foreach ($ids as $id) {
if ($item->getFromDB($id)) {
$input2 = [
$field => $id,
'taskcategories_id' => $input['taskcategories_id'],
'actiontime' => $input['actiontime'],
'state' => $input['state'],
'content' => $input['content']
];
if ($task->can(-1, CREATE, $input2)) {
if ($task->add($input2)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_NOT_FOUND));
}
}
return;
}
parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
}
/**
* @since 0.85
**/
public function getSearchOptionsMain()
{
global $DB;
$tab = [];
$tab[] = [
'id' => 'common',
'name' => __('Characteristics')
];
$tab[] = [
'id' => '1',
'table' => $this->getTable(),
'field' => 'name',
'name' => __('Title'),
'datatype' => 'itemlink',
'searchtype' => 'contains',
'massiveaction' => false,
'additionalfields' => ['id', 'content', 'status']
];
$tab[] = [
'id' => '21',
'table' => $this->getTable(),
'field' => 'content',
'name' => __('Description'),
'massiveaction' => false,
'datatype' => 'text',
'htmltext' => true
];
$tab[] = [
'id' => '2',
'table' => $this->getTable(),
'field' => 'id',
'name' => __('ID'),
'massiveaction' => false,
'datatype' => 'number'
];
$tab[] = [
'id' => '12',
'table' => $this->getTable(),
'field' => 'status',
'name' => __('Status'),
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '10',
'table' => $this->getTable(),
'field' => 'urgency',
'name' => __('Urgency'),
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '11',
'table' => $this->getTable(),
'field' => 'impact',
'name' => __('Impact'),
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '3',
'table' => $this->getTable(),
'field' => 'priority',
'name' => __('Priority'),
'searchtype' => 'equals',
'datatype' => 'specific'
];
$tab[] = [
'id' => '15',
'table' => $this->getTable(),
'field' => 'date',
'name' => __('Opening date'),
'datatype' => 'datetime',
'massiveaction' => false
];
$tab[] = [
'id' => '16',
'table' => $this->getTable(),
'field' => 'closedate',
'name' => __('Closing date'),
'datatype' => 'datetime',
'massiveaction' => false
];
$tab[] = [
'id' => '18',
'table' => $this->getTable(),
'field' => 'time_to_resolve',
'name' => __('Time to resolve'),
'datatype' => 'datetime',
'maybefuture' => true,
'massiveaction' => false,
'additionalfields' => ['solvedate', 'status']
];
$tab[] = [
'id' => '151',
'table' => $this->getTable(),
'field' => 'time_to_resolve',
'name' => __('Time to resolve + Progress'),
'massiveaction' => false,
'nosearch' => true,
'additionalfields' => ['status'],
];
$tab[] = [
'id' => '82',
'table' => $this->getTable(),
'field' => 'is_late',
'name' => __('Time to resolve exceeded'),
'datatype' => 'bool',
'massiveaction' => false,
'computation' => self::generateSLAOLAComputation('time_to_resolve')
];
$tab[] = [
'id' => '17',
'table' => $this->getTable(),
'field' => 'solvedate',
'name' => __('Resolution date'),
'datatype' => 'datetime',
'massiveaction' => false
];
$tab[] = [
'id' => '19',
'table' => $this->getTable(),
'field' => 'date_mod',
'name' => __('Last update'),
'datatype' => 'datetime',
'massiveaction' => false
];
$newtab = [
'id' => '7',
'table' => 'glpi_itilcategories',
'field' => 'completename',
'name' => _n('Category', 'Categories', 1),
'datatype' => 'dropdown'
];
if (
!Session::isCron() // no filter for cron
&& Session::getCurrentInterface() == 'helpdesk'
) {
$newtab['condition'] = ['is_helpdeskvisible' => 1];
}
$tab[] = $newtab;
$tab[] = [
'id' => '80',
'table' => 'glpi_entities',
'field' => 'completename',
'name' => Entity::getTypeName(1),
'massiveaction' => false,
'datatype' => 'dropdown'
];
$tab[] = [
'id' => '45',
'table' => $this->getTable(),
'field' => 'actiontime',
'name' => __('Total duration'),
'datatype' => 'timestamp',
'massiveaction' => false,
'nosearch' => true
];
$newtab = [
'id' => '64',
'table' => 'glpi_users',
'field' => 'name',
'linkfield' => 'users_id_lastupdater',
'name' => __('Last edit by'),
'massiveaction' => false,
'datatype' => 'dropdown',
'right' => 'all'
];
// Filter search fields for helpdesk
if (
!Session::isCron() // no filter for cron
&& Session::getCurrentInterface() != 'central'
) {
// last updater no search
$newtab['nosearch'] = true;
}
$tab[] = $newtab;
// add objectlock search options
$tab = array_merge($tab, ObjectLock::rawSearchOptionsToAdd(get_class($this)));
// For ITIL template
$tab[] = [
'id' => '142',
'table' => 'glpi_documents',
'field' => 'name',
'name' => Document::getTypeName(Session::getPluralNumber()),
'forcegroupby' => true,
'usehaving' => true,
'nosearch' => true,
'nodisplay' => true,
'datatype' => 'dropdown',
'massiveaction' => false,
'joinparams' => [
'jointype' => 'items_id',
'beforejoin' => [
'table' => 'glpi_documents_items',
'joinparams' => [
'jointype' => 'itemtype_item'
]
]
]
];
$tab[] = [
'id' => '400',
'table' => PendingReason::getTable(),
'field' => 'name',
'name' => PendingReason::getTypeName(1),
'massiveaction' => false,
'searchtype' => ['equals', 'notequals'],
'datatype' => 'dropdown',
'joinparams' => [
'jointype' => 'items_id',
'beforejoin' => [
'table' => PendingReason_Item::getTable(),
'joinparams' => [
'jointype' => 'itemtype_item'
]
]
]
];
return $tab;
}
/**
* @since 0.85
**/
public function getSearchOptionsSolution()
{
global $DB;
$tab = [];
$tab[] = [
'id' => 'solution',
'name' => ITILSolution::getTypeName(1)
];
$tab[] = [
'id' => '23',
'table' => 'glpi_solutiontypes',
'field' => 'name',
'name' => SolutionType::getTypeName(1),
'datatype' => 'dropdown',
'massiveaction' => false,
'forcegroupby' => true,
'joinparams' => [
'beforejoin' => [
'table' => ITILSolution::getTable(),
'joinparams' => [
'jointype' => 'itemtype_item',
]
]
]
];
$tab[] = [
'id' => '24',
'table' => ITILSolution::getTable(),
'field' => 'content',
'name' => ITILSolution::getTypeName(1),
'datatype' => 'text',
'htmltext' => true,
'massiveaction' => false,
'forcegroupby' => true,
'joinparams' => [
'jointype' => 'itemtype_item'
]
];
$tab[] = [
'id' => '38',
'table' => ITILSolution::getTable(),
'field' => 'status',
'name' => __('Any solution status'),
'datatype' => 'specific',
'searchtype' => ['equals', 'notequals'],
'searchequalsonfield' => true,
'massiveaction' => false,
'forcegroupby' => true,
'joinparams' => [
'jointype' => 'itemtype_item'
]
];
$tab[] = [
'id' => '39',
'table' => ITILSolution::getTable(),
'field' => 'status',
'name' => __('Last solution status'),
'datatype' => 'specific',
'searchtype' => ['equals', 'notequals'],
'searchequalsonfield' => true,
'massiveaction' => false,
'forcegroupby' => true,
'joinparams' => [
'jointype' => 'itemtype_item',
// Get only last created solution
'condition' => [
'NEWTABLE.id' => ['=', new QuerySubQuery([
'SELECT' => 'id',
'FROM' => ITILSolution::getTable(),
'WHERE' => [
ITILSolution::getTable() . '.items_id' => new QueryExpression($DB->quoteName('REFTABLE.id')),
ITILSolution::getTable() . '.itemtype' => static::getType()
],
'ORDER' => ITILSolution::getTable() . '.id DESC',
'LIMIT' => 1
])
]
]
]
];
return $tab;
}
public function getSearchOptionsStats()
{
$tab = [];
$tab[] = [
'id' => 'stats',
'name' => __('Statistics')
];
$tab[] = [
'id' => '154',
'table' => $this->getTable(),
'field' => 'solve_delay_stat',
'name' => __('Resolution time'),
'datatype' => 'timestamp',
'forcegroupby' => true,
'massiveaction' => false
];
$tab[] = [
'id' => '152',
'table' => $this->getTable(),
'field' => 'close_delay_stat',
'name' => __('Closing time'),
'datatype' => 'timestamp',
'forcegroupby' => true,
'massiveaction' => false
];
$tab[] = [
'id' => '153',
'table' => $this->getTable(),
'field' => 'waiting_duration',
'name' => __('Waiting time'),
'datatype' => 'timestamp',
'forcegroupby' => true,
'massiveaction' => false
];
return $tab;
}
public function getSearchOptionsActors()
{
$tab = [];
$tab[] = [
'id' => 'requester',
'name' => _n('Requester', 'Requesters', 1)
];
$newtab = [
'id' => '4', // Also in Ticket_User::post_addItem() and Log::getHistoryData()
'table' => 'glpi_users',
'field' => 'name',
'datatype' => 'dropdown',
'right' => 'all',
'name' => _n('Requester', 'Requesters', 1),
'forcegroupby' => true,
'massiveaction' => false,
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->userlinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::REQUESTER]
]
]
]
];
if (
!Session::isCron() // no filter for cron
&& Session::getCurrentInterface() == 'helpdesk'
) {
$newtab['right'] = 'id';
}
$tab[] = $newtab;
$newtab = [
'id' => '71', // Also in Group_Ticket::post_addItem() and Log::getHistoryData()
'table' => 'glpi_groups',
'field' => 'completename',
'datatype' => 'dropdown',
'name' => _n('Requester group', 'Requester groups', 1),
'forcegroupby' => true,
'massiveaction' => false,
'condition' => ['is_requester' => 1],
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->grouplinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::REQUESTER]
]
]
]
];
if (
!Session::isCron() // no filter for cron
&& Session::getCurrentInterface() == 'helpdesk'
) {
$newtab['condition'] = array_merge(
$newtab['condition'],
['id' => $_SESSION['glpigroups']]
);
}
$tab[] = $newtab;
$newtab = [
'id' => '22',
'table' => 'glpi_users',
'field' => 'name',
'datatype' => 'dropdown',
'right' => 'all',
'linkfield' => 'users_id_recipient',
'name' => __('Writer')
];
if (
!Session::isCron() // no filter for cron
&& Session::getCurrentInterface() == 'helpdesk'
) {
$newtab['right'] = 'id';
}
$tab[] = $newtab;
$tab[] = [
'id' => 'observer',
'name' => _n('Watcher', 'Watchers', 1)
];
$tab[] = [
'id' => '66', // Also in Ticket_User::post_addItem() and Log::getHistoryData()
'table' => 'glpi_users',
'field' => 'name',
'datatype' => 'dropdown',
'right' => 'all',
'name' => _n('Watcher', 'Watchers', 1),
'forcegroupby' => true,
'massiveaction' => false,
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->userlinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::OBSERVER]
]
]
]
];
$tab[] = [
'id' => '65', // Also in Group_Ticket::post_addItem() and Log::getHistoryData()
'table' => 'glpi_groups',
'field' => 'completename',
'datatype' => 'dropdown',
'name' => _n('Watcher group', 'Watcher groups', 1),
'forcegroupby' => true,
'massiveaction' => false,
'condition' => ['is_watcher' => 1],
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->grouplinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::OBSERVER]
]
]
]
];
$tab[] = [
'id' => 'assign',
'name' => __('Assigned to')
];
$tab[] = [
'id' => '5', // Also in Ticket_User::post_addItem() and Log::getHistoryData()
'table' => 'glpi_users',
'field' => 'name',
'datatype' => 'dropdown',
'right' => 'own_ticket',
'name' => __('Technician'),
'forcegroupby' => true,
'massiveaction' => false,
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->userlinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::ASSIGN]
]
]
]
];
$tab[] = [
'id' => '6', // Also in Supplier_Ticket::post_addItem() and Log::getHistoryData()
'table' => 'glpi_suppliers',
'field' => 'name',
'datatype' => 'dropdown',
'name' => __('Assigned to a supplier'),
'forcegroupby' => true,
'massiveaction' => false,
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->supplierlinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::ASSIGN]
]
]
]
];
$tab[] = [
'id' => '8', // Also in Group_Ticket::post_addItem() and Log::getHistoryData()
'table' => 'glpi_groups',
'field' => 'completename',
'datatype' => 'dropdown',
'name' => __('Technician group'),
'forcegroupby' => true,
'massiveaction' => false,
'condition' => ['is_assign' => 1],
'joinparams' => [
'beforejoin' => [
'table' => getTableForItemType($this->grouplinkclass),
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::ASSIGN]
]
]
]
];
$tab[] = [
'id' => 'notification',
'name' => _n('Notification', 'Notifications', Session::getPluralNumber())
];
$tab[] = [
'id' => '35',
'table' => getTableForItemType($this->userlinkclass),
'field' => 'use_notification',
'name' => __('Email followup'),
'datatype' => 'bool',
'massiveaction' => false,
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::REQUESTER]
]
];
$tab[] = [
'id' => '34',
'table' => getTableForItemType($this->userlinkclass),
'field' => 'alternative_email',
'name' => __('Email for followup'),
'datatype' => 'email',
'massiveaction' => false,
'joinparams' => [
'jointype' => 'child',
'condition' => ['NEWTABLE.type' => CommonITILActor::REQUESTER]
]
];
return $tab;
}
public static function generateSLAOLAComputation($type, $table = "TABLE")
{
global $DB;
switch ($type) {
case 'internal_time_to_own':
case 'time_to_own':
return 'IF(' . $DB->quoteName($table . '.' . $type) . ' IS NOT NULL
AND ' . $DB->quoteName($table . '.status') . ' <> ' . self::WAITING . '
AND (' . $DB->quoteName($table . '.takeintoaccount_delay_stat') . '
> TIMESTAMPDIFF(SECOND,
' . $DB->quoteName($table . '.date') . ',
' . $DB->quoteName($table . '.' . $type) . ')
OR (' . $DB->quoteName($table . '.takeintoaccount_delay_stat') . ' = 0
AND ' . $DB->quoteName($table . '.' . $type) . ' < NOW())),
1, 0)';
break;
case 'internal_time_to_resolve':
case 'time_to_resolve':
return 'IF(' . $DB->quoteName($table . '.' . $type) . ' IS NOT NULL
AND ' . $DB->quoteName($table . '.status') . ' <> 4
AND (' . $DB->quoteName($table . '.solvedate') . ' > ' . $DB->quoteName($table . '.' . $type) . '
OR (' . $DB->quoteName($table . '.solvedate') . ' IS NULL
AND ' . $DB->quoteName($table . '.' . $type) . ' < NOW())),
1, 0)';
break;
}
}
/**
* Get status icon
*
* @since 9.3
*
* @return string
*/
public static function getStatusIcon($status)
{
$class = static::getStatusClass($status);
$label = static::getStatus($status);
return "<i class='$class me-1' title='$label' data-bs-toggle='tooltip'></i>";
}
/**
* Get status class
*
* @since 9.3
*
* @return string
*/
public static function getStatusClass($status)
{
$class = null;
$solid = true;
switch ($status) {
case self::INCOMING:
$class = 'circle';
break;
case self::ASSIGNED:
$class = 'circle';
$solid = false;
break;
case self::PLANNED:
$class = 'calendar';
$solid = false;
break;
case self::WAITING:
$class = 'circle';
break;
case self::SOLVED:
$class = 'circle';
$solid = false;
break;
case self::CLOSED:
$class = 'circle';
break;
case self::ACCEPTED:
$class = 'check-circle';
break;
case self::OBSERVED:
$class = 'eye';
break;
case self::EVALUATION:
$class = 'circle';
$solid = false;
break;
case self::APPROVAL:
$class = 'question-circle';
break;
case self::TEST:
$class = 'question-circle';
break;
case self::QUALIFICATION:
$class = 'circle';
$solid = false;
break;
case Change::REFUSED:
$class = 'times-circle';
$solid = false;
break;
case Change::CANCELED:
$class = 'ban';
break;
}
return $class == null
? ''
: 'itilstatus ' . ($solid ? 'fas fa-' : 'far fa-') . $class .
" " . static::getStatusKey($status);
}
/**
* Get status key
*
* @since 9.3
*
* @return string
*/
public static function getStatusKey($status)
{
$key = '';
switch ($status) {
case self::INCOMING:
$key = 'new';
break;
case self::ASSIGNED:
$key = 'assigned';
break;
case self::PLANNED:
$key = 'planned';
break;
case self::WAITING:
$key = 'waiting';
break;
case self::SOLVED:
$key = 'solved';
break;
case self::CLOSED:
$key = 'closed';
break;
case self::ACCEPTED:
$key = 'accepted';
break;
case self::OBSERVED:
$key = 'observe';
break;
case self::EVALUATION:
$key = 'eval';
break;
case self::APPROVAL:
$key = 'approval';
break;
case self::TEST:
$key = 'test';
break;
case self::QUALIFICATION:
$key = 'qualif';
break;
}
return $key;
}
/**
* show actor add div
*
* @param $type string actor type
* @param $rand_type integer rand value of div to use
* @param $entities_id integer entity ID
* @param $is_hidden array of hidden fields (if empty consider as not hidden)
* @param $withgroup boolean allow adding a group (true by default)
* @param $withsupplier boolean allow adding a supplier (only one possible in ASSIGN case)
* (false by default)
* @param $inobject boolean display in ITIL object ? (true by default)
*
* @return void|boolean Nothing if displayed, false if not applicable
**/
public function showActorAddForm(
$type,
$rand_type,
$entities_id,
$is_hidden = [],
$withgroup = true,
$withsupplier = false,
$inobject = true
) {
global $CFG_GLPI;
$types = ['user' => User::getTypeName(1)];
if ($withgroup) {
$types['group'] = Group::getTypeName(1);
}
if (
$withsupplier
&& ($type == CommonITILActor::ASSIGN)
) {
$types['supplier'] = Supplier::getTypeName(1);
}
$typename = static::getActorFieldNameType($type);
switch ($type) {
case CommonITILActor::REQUESTER:
if (isset($is_hidden['_users_id_requester']) && $is_hidden['_users_id_requester']) {
unset($types['user']);
}
if (isset($is_hidden['_groups_id_requester']) && $is_hidden['_groups_id_requester']) {
unset($types['group']);
}
break;
case CommonITILActor::OBSERVER:
if (isset($is_hidden['_users_id_observer']) && $is_hidden['_users_id_observer']) {
unset($types['user']);
}
if (isset($is_hidden['_groups_id_observer']) && $is_hidden['_groups_id_observer']) {
unset($types['group']);
}
break;
case CommonITILActor::ASSIGN:
if (isset($is_hidden['_users_id_assign']) && $is_hidden['_users_id_assign']) {
unset($types['user']);
}
if (isset($is_hidden['_groups_id_assign']) && $is_hidden['_groups_id_assign']) {
unset($types['group']);
}
if (
isset($types['supplier'])
&& isset($is_hidden['_suppliers_id_assign']) && $is_hidden['_suppliers_id_assign']
) {
unset($types['supplier']);
}
break;
default:
return false;
}
echo "<div " . ($inobject ? "style='display:none'" : '') . " id='itilactor$rand_type' class='actor-dropdown'>";
$rand = Dropdown::showFromArray(
"_itil_" . $typename . "[_type]",
$types,
['display_emptychoice' => true]
);
$params = ['type' => '__VALUE__',
'actortype' => $typename,
'itemtype' => $this->getType(),
'allow_email' => (($type == CommonITILActor::OBSERVER)
|| $type == CommonITILActor::REQUESTER),
'entity_restrict' => $entities_id,
'use_notif' => Entity::getUsedConfig('is_notif_enable_default', $entities_id, '', 1)
];
Ajax::updateItemOnSelectEvent(
"dropdown__itil_" . $typename . "[_type]$rand",
"showitilactor" . $typename . "_$rand",
$CFG_GLPI["root_doc"] . "/ajax/dropdownItilActors.php",
$params
);
echo "<span id='showitilactor" . $typename . "_$rand' class='actor-dropdown'> </span>";
if ($inobject) {
echo "<hr>";
}
echo "</div>";
}
/**
* show user add div on creation
*
* @param $type integer actor type
* @param $options array options for default values ($options of showForm)
*
* @return integer Random part of inputs ids
**/
public function showActorAddFormOnCreate($type, array $options)
{
global $CFG_GLPI;
$typename = static::getActorFieldNameType($type);
$itemtype = $this->getType();
// For ticket templates : mandatories
$key = $this->getTemplateFormFieldName();
if (isset($options[$key])) {
$tt = $options[$key];
if (is_numeric($options[$key])) {
$tt_id = $options[$key];
$tt_classname = self::getTemplateClass();
$tt = new $tt_classname();
$tt->getFromDB($tt_id);
}
echo $tt->getMandatoryMark("_users_id_" . $typename);
}
$right = $options["_right"] ?? $this->getDefaultActorRightSearch($type);
if ($options["_users_id_" . $typename] == 0 && !isset($_REQUEST["_users_id_$typename"]) && !isset($this->input["_users_id_$typename"])) {
$options["_users_id_" . $typename] = $this->getDefaultActor($type);
}
$rand = $options['rand'] ?? mt_rand();
$actor_name = '_users_id_' . $typename;
if ($type == CommonITILActor::OBSERVER) {
$actor_name = '_users_id_' . $typename . '[]';
}
$params = [
'name' => $actor_name,
'value' => $options["_users_id_" . $typename],
'right' => $right,
'rand' => $rand,
'width' => "95%",
'entity' => $options['entities_id'] ?? $options['entity_restrict']
];
//only for active ldap and corresponding right
$ldap_methods = getAllDataFromTable('glpi_authldaps', ['is_active' => 1]);
if (
count($ldap_methods)
&& Session::haveRight('user', User::IMPORTEXTAUTHUSERS)
) {
$params['ldap_import'] = true;
}
if (
$this->userentity_oncreate
&& ($type == CommonITILActor::REQUESTER)
) {
$params['on_change'] = 'this.form.submit()';
unset($params['entity']);
}
$params['_user_index'] = 0;
if (isset($options['_user_index'])) {
$params['_user_index'] = $options['_user_index'];
}
if ($CFG_GLPI['notifications_mailing']) {
$paramscomment = [
'value' => '__VALUE__',
'field' => "_users_id_" . $typename . "_notif",
'_user_index' => $params['_user_index'],
'allow_email' => $type == CommonITILActor::REQUESTER
|| $type == CommonITILActor::OBSERVER,
'use_notification' => $options["_users_id_" . $typename . "_notif"]['use_notification']
];
if (isset($options["_users_id_" . $typename . "_notif"]['alternative_email'])) {
$paramscomment['alternative_email']
= $options["_users_id_" . $typename . "_notif"]['alternative_email'];
}
$params['toupdate'] = [
'value_fieldname' => 'value',
'to_update' => "notif_" . $typename . "_$rand",
'url' => $CFG_GLPI["root_doc"] . "/ajax/uemailUpdate.php",
'moreparams' => $paramscomment
];
}
if (
($itemtype == 'Ticket')
&& ($type == CommonITILActor::ASSIGN)
) {
$toupdate = [];
if (isset($params['toupdate']) && is_array($params['toupdate'])) {
$toupdate[] = $params['toupdate'];
}
$toupdate[] = [
'value_fieldname' => 'value',
'to_update' => "countassign_$rand",
'url' => $CFG_GLPI["root_doc"] . "/ajax/actorinformation.php",
'moreparams' => ['users_id_assign' => '__VALUE__']
];
$params['toupdate'] = $toupdate;
}
// List all users in the active entities
echo "<div class='text-nowrap'>";
User::dropdown($params);
if ($itemtype == 'Ticket') {
// display opened tickets for user
if (
($type == CommonITILActor::REQUESTER)
&& ($options["_users_id_" . $typename] > 0)
&& (Session::getCurrentInterface() != "helpdesk")
) {
$options2 = [
'criteria' => [
[
'field' => 4, // users_id
'searchtype' => 'equals',
'value' => $options["_users_id_" . $typename],
'link' => 'AND',
],
[
'field' => 12, // status
'searchtype' => 'equals',
'value' => 'notold',
'link' => 'AND',
],
],
'reset' => 'reset',
];
$url = $this->getSearchURL() . "?" . Toolbox::append_params($options2, '&');
echo "<a href='$url' title=\"" . __s('Processing') . "\" class='badge bg-secondary ms-1'>";
echo $this->countActiveObjectsForUser($options["_users_id_" . $typename]);
echo "</a>";
}
}
echo "</div>";
if ($itemtype == 'Ticket') {
// Display active tickets for a tech
// Need to update information on dropdown changes
if ($type == CommonITILActor::ASSIGN) {
echo "<span id='countassign_$rand'>";
echo "</span>";
echo "<script type='text/javascript'>";
echo "$(function() {";
Ajax::updateItemJsCode(
"countassign_$rand",
$CFG_GLPI["root_doc"] . "/ajax/actorinformation.php",
['users_id_assign' => '__VALUE__'],
"dropdown__users_id_" . $typename . $rand
);
echo "});</script>";
}
}
if ($CFG_GLPI['notifications_mailing']) {
echo "<div id='notif_" . $typename . "_$rand' class='mt-2'>";
echo "</div>";
echo "<script type='text/javascript'>";
echo "$(function() {";
Ajax::updateItemJsCode(
"notif_" . $typename . "_$rand",
$CFG_GLPI["root_doc"] . "/ajax/uemailUpdate.php",
$paramscomment,
"dropdown_" . $actor_name . $rand
);
echo "});</script>";
}
return $rand;
}
/**
* @param $actiontime
**/
public static function getActionTime($actiontime)
{
return Html::timestampToString($actiontime, false);
}
/**
* @param $ID
* @param $itemtype
* @param $link (default 0)
**/
public static function getAssignName($ID, $itemtype, $link = 0)
{
switch ($itemtype) {
case 'User':
if ($ID == 0) {
return "";
}
return getUserName($ID, $link);
case 'Supplier':
case 'Group':
$item = new $itemtype();
if ($item->getFromDB($ID)) {
if ($link) {
return $item->getLink(['comments' => true]);
}
return $item->getNameID();
}
return "";
}
}
/**
* Form to add a solution to an ITIL object
*
* @since 0.84
* @since 9.2 Signature has changed
*
* @param CommonITILObject $item item instance
*
* @param $entities_id
**/
public static function showMassiveSolutionForm(CommonITILObject $item)
{
$solution = new ITILSolution();
$solution->showForm(
null,
[
'parent' => $item,
'entity' => $item->getEntityID(),
'noform' => true,
'nokb' => true
]
);
}
/**
* Update date mod of the ITIL object
*
* @param $ID integer ID of the ITIL object
* @param $no_stat_computation boolean do not cumpute take into account stat (false by default)
* @param $users_id_lastupdater integer to force last_update id (default 0 = not used)
**/
public function updateDateMod($ID, $no_stat_computation = false, $users_id_lastupdater = 0)
{
global $DB;
if ($this->getFromDB($ID)) {
// Force date mod and lastupdater
$update = ['date_mod' => $_SESSION['glpi_currenttime']];
// set last updater if interactive user
if (!Session::isCron()) {
$update['users_id_lastupdater'] = Session::getLoginUserID();
} else if ($users_id_lastupdater > 0) {
$update['users_id_lastupdater'] = $users_id_lastupdater;
}
$DB->update(
$this->getTable(),
$update,
['id' => $ID]
);
}
}
/**
* Update actiontime of the object based on actiontime of the tasks
*
* @param integer $ID ID of the object
*
* @return boolean : success
**/
public function updateActionTime($ID)
{
global $DB;
$tot = 0;
$tasktable = getTableForItemType($this->getType() . 'Task');
$result = $DB->request([
'SELECT' => ['SUM' => 'actiontime as sumtime'],
'FROM' => $tasktable,
'WHERE' => [$this->getForeignKeyField() => $ID]
])->current();
$sum = $result['sumtime'];
if (!is_null($sum)) {
$tot += $sum;
}
$result = $DB->update(
$this->getTable(),
[
'actiontime' => $tot
],
[
'id' => $ID
]
);
return $result;
}
/**
* Get all available types to which an ITIL object can be assigned
**/
public static function getAllTypesForHelpdesk()
{
global $PLUGIN_HOOKS, $CFG_GLPI;
/// TODO ticket_types -> itil_types
$types = [];
$ptypes = [];
//Types of the plugins (keep the plugin hook for right check)
if (isset($PLUGIN_HOOKS['assign_to_ticket'])) {
foreach (array_keys($PLUGIN_HOOKS['assign_to_ticket']) as $plugin) {
if (!Plugin::isPluginActive($plugin)) {
continue;
}
$ptypes = Plugin::doOneHook($plugin, 'AssignToTicket', $ptypes);
}
}
asort($ptypes);
//Types of the core (after the plugin for robustness)
foreach ($CFG_GLPI["ticket_types"] as $itemtype) {
if ($item = getItemForItemtype($itemtype)) {
if (
!isPluginItemType($itemtype) // No plugin here
&& isset($_SESSION["glpiactiveprofile"]["helpdesk_item_type"])
&& in_array($itemtype, $_SESSION["glpiactiveprofile"]["helpdesk_item_type"])
) {
$types[$itemtype] = $item->getTypeName(1);
}
}
}
asort($types); // core type first... asort could be better ?
// Drop not available plugins
foreach (array_keys($ptypes) as $itemtype) {
if (
!isset($_SESSION["glpiactiveprofile"]["helpdesk_item_type"])
|| !in_array($itemtype, $_SESSION["glpiactiveprofile"]["helpdesk_item_type"])
) {
unset($ptypes[$itemtype]);
}
}
$types = array_merge($types, $ptypes);
return $types;
}
/**
* Check if it's possible to assign ITIL object to a type (core or plugin)
*
* @param string $itemtype the object's type
*
* @return true if ticket can be assign to this type, false if not
**/
public static function isPossibleToAssignType($itemtype)
{
if (in_array($itemtype, $_SESSION["glpiactiveprofile"]["helpdesk_item_type"])) {
return true;
}
return false;
}
/**
* Compute solve delay stat of the current ticket
**/
public function computeSolveDelayStat()
{
if (
isset($this->fields['id'])
&& !empty($this->fields['date'])
&& !empty($this->fields['solvedate'])
) {
$calendars_id = $this->getCalendar();
$calendar = new Calendar();
// Using calendar
if (
($calendars_id > 0)
&& $calendar->getFromDB($calendars_id)
) {
return max(0, $calendar->getActiveTimeBetween(
$this->fields['date'],
$this->fields['solvedate']
)
- $this->fields["waiting_duration"]);
}
// Not calendar defined
return max(0, strtotime($this->fields['solvedate']) - strtotime($this->fields['date'])
- $this->fields["waiting_duration"]);
}
return 0;
}
/**
* Compute close delay stat of the current ticket
**/
public function computeCloseDelayStat()
{
if (
isset($this->fields['id'])
&& !empty($this->fields['date'])
&& !empty($this->fields['closedate'])
) {
$calendars_id = $this->getCalendar();
$calendar = new Calendar();
// Using calendar
if (
($calendars_id > 0)
&& $calendar->getFromDB($calendars_id)
) {
return max(0, $calendar->getActiveTimeBetween(
$this->fields['date'],
$this->fields['closedate']
)
- $this->fields["waiting_duration"]);
}
// Not calendar defined
return max(0, strtotime($this->fields['closedate']) - strtotime($this->fields['date'])
- $this->fields["waiting_duration"]);
}
return 0;
}
public function showStats()
{
if (
!$this->canView()
|| !isset($this->fields['id'])
) {
return false;
}
$this->showStatsDates();
Plugin::doHook(Hooks::SHOW_ITEM_STATS, $this);
$this->showStatsTimes();
}
public function showStatsDates()
{
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . _n('Date', 'Dates', Session::getPluralNumber()) . "</th></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Opening date') . "</td>";
echo "<td>" . Html::convDateTime($this->fields['date']) . "</td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Time to resolve') . "</td>";
echo "<td>" . Html::convDateTime($this->fields['time_to_resolve']) . "</td></tr>";
if (!$this->isNotSolved()) {
echo "<tr class='tab_bg_2'><td>" . __('Resolution date') . "</td>";
echo "<td>" . Html::convDateTime($this->fields['solvedate']) . "</td></tr>";
}
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
echo "<tr class='tab_bg_2'><td>" . __('Closing date') . "</td>";
echo "<td>" . Html::convDateTime($this->fields['closedate']) . "</td></tr>";
}
echo "</table>";
}
public function showStatsTimes()
{
echo "<div class='dates_timelines'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . _n('Time', 'Times', Session::getPluralNumber()) . "</th></tr>";
if (isset($this->fields['takeintoaccount_delay_stat'])) {
echo "<tr class='tab_bg_2'><td>" . __('Take into account') . "</td><td>";
if ($this->fields['takeintoaccount_delay_stat'] > 0) {
echo Html::timestampToString($this->fields['takeintoaccount_delay_stat'], 0, false);
} else {
echo ' ';
}
echo "</td></tr>";
}
if (!$this->isNotSolved()) {
echo "<tr class='tab_bg_2'><td>" . __('Resolution') . "</td><td>";
if ($this->fields['solve_delay_stat'] > 0) {
echo Html::timestampToString($this->fields['solve_delay_stat'], 0, false);
} else {
echo ' ';
}
echo "</td></tr>";
}
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
echo "<tr class='tab_bg_2'><td>" . __('Closure') . "</td><td>";
if ($this->fields['close_delay_stat'] > 0) {
echo Html::timestampToString($this->fields['close_delay_stat'], true, false);
} else {
echo ' ';
}
echo "</td></tr>";
}
echo "<tr class='tab_bg_2'><td>" . __('Pending') . "</td><td>";
if ($this->fields['waiting_duration'] > 0) {
echo Html::timestampToString($this->fields['waiting_duration'], 0, false);
} else {
echo ' ';
}
echo "</td></tr>";
echo "</table>";
echo "</div>";
}
/** Get users_ids of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct users_ids which have itil object
**/
public function getUsedAuthorBetween($date1 = '', $date2 = '')
{
global $DB;
$linkclass = new $this->userlinkclass();
$linktable = $linkclass->getTable();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_users.id AS users_id',
'glpi_users.name AS name',
'glpi_users.realname AS realname',
'glpi_users.firstname AS firstname'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id', [
'AND' => [
"$linktable.type" => CommonITILActor::REQUESTER
]
]
]
]
],
'INNER JOIN' => [
'glpi_users' => [
'ON' => [
$linktable => 'users_id',
'glpi_users' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'realname',
'firstname',
'name'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['users_id'],
'link' => formatUserName(
$line['users_id'],
$line['name'],
$line['realname'],
$line['firstname'],
1
)
];
}
return $tab;
}
/** Get recipient of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct recipents which have itil object
**/
public function getUsedRecipientBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_users.id AS user_id',
'glpi_users.name AS name',
'glpi_users.realname AS realname',
'glpi_users.firstname AS firstname'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
'glpi_users' => [
'ON' => [
$ctable => 'users_id_recipient',
'glpi_users' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'realname',
'firstname',
'name'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['user_id'],
'link' => formatUserName(
$line['user_id'],
$line['name'],
$line['realname'],
$line['firstname'],
1
)
];
}
return $tab;
}
/** Get groups which have itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct groups of tickets
**/
public function getUsedGroupBetween($date1 = '', $date2 = '')
{
global $DB;
$linkclass = new $this->grouplinkclass();
$linktable = $linkclass->getTable();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_groups.id',
'glpi_groups.completename'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id', [
'AND' => [
"$linktable.type" => CommonITILActor::REQUESTER
]
]
]
]
],
'INNER JOIN' => [
'glpi_groups' => [
'ON' => [
$linktable => 'groups_id',
'glpi_groups' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'glpi_groups.completename'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['id'],
'link' => $line['completename'],
];
}
return $tab;
}
/** Get recipient of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
* @param boolean $title indicates if stat if by title (true) or type (false)
*
* @return array contains the distinct recipents which have tickets
**/
public function getUsedUserTitleOrTypeBetween($date1 = '', $date2 = '', $title = true)
{
global $DB;
$linkclass = new $this->userlinkclass();
$linktable = $linkclass->getTable();
if ($title) {
$table = "glpi_usertitles";
$field = "usertitles_id";
} else {
$table = "glpi_usercategories";
$field = "usercategories_id";
}
$ctable = $this->getTable();
$criteria = [
'SELECT' => "glpi_users.$field",
'DISTINCT' => true,
'FROM' => $ctable,
'INNER JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id'
]
],
'glpi_users' => [
'ON' => [
$linktable => 'users_id',
'glpi_users' => 'id'
]
]
],
'LEFT JOIN' => [
$table => [
'ON' => [
'glpi_users' => $field,
$table => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
"glpi_users.$field"
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line[$field],
'link' => Dropdown::getDropdownName($table, $line[$field]),
];
}
return $tab;
}
/**
* Get priorities of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct priorities of tickets
**/
public function getUsedPriorityBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => 'priority',
'DISTINCT' => true,
'FROM' => $ctable,
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => 'priority'
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['priority'],
'link' => static::getPriorityName($line['priority']),
];
}
return $tab;
}
/**
* Get urgencies of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct priorities of tickets
**/
public function getUsedUrgencyBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => 'urgency',
'DISTINCT' => true,
'FROM' => $ctable,
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => 'urgency'
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['urgency'],
'link' => static::getUrgencyName($line['urgency']),
];
}
return $tab;
}
/**
* Get impacts of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct priorities of tickets
**/
public function getUsedImpactBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => 'impact',
'DISTINCT' => true,
'FROM' => $ctable,
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => 'impact'
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['impact'],
'link' => static::getImpactName($line['impact']),
];
}
return $tab;
}
/**
* Get request types of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct request types of tickets
**/
public function getUsedRequestTypeBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => 'requesttypes_id',
'DISTINCT' => true,
'FROM' => $ctable,
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => 'requesttypes_id'
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['requesttypes_id'],
'link' => Dropdown::getDropdownName('glpi_requesttypes', $line['requesttypes_id']),
];
}
return $tab;
}
/**
* Get solution types of itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct request types of tickets
**/
public function getUsedSolutionTypeBetween($date1 = '', $date2 = '')
{
global $DB;
$ctable = $this->getTable();
$criteria = [
'SELECT' => 'solutiontypes_id',
'DISTINCT' => true,
'FROM' => ITILSolution::getTable(),
'INNER JOIN' => [
$ctable => [
'ON' => [
ITILSolution::getTable() => 'items_id',
$ctable => 'id'
]
]
],
'WHERE' => [
ITILSolution::getTable() . ".itemtype" => $this->getType(),
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => 'solutiontypes_id'
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['solutiontypes_id'],
'link' => Dropdown::getDropdownName('glpi_solutiontypes', $line['solutiontypes_id']),
];
}
return $tab;
}
/** Get users which have intervention assigned to between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct users which have any intervention assigned to.
**/
public function getUsedTechBetween($date1 = '', $date2 = '')
{
global $DB;
$linkclass = new $this->userlinkclass();
$linktable = $linkclass->getTable();
$showlink = User::canView();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_users.id AS users_id',
'glpi_users.name AS name',
'glpi_users.realname AS realname',
'glpi_users.firstname AS firstname'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id', [
'AND' => [
"$linktable.type" => CommonITILActor::ASSIGN
]
]
]
],
'glpi_users' => [
'ON' => [
$linktable => 'users_id',
'glpi_users' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'realname',
'firstname',
'name'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['users_id'],
'link' => formatUserName($line['users_id'], $line['name'], $line['realname'], $line['firstname'], $showlink),
];
}
return $tab;
}
/** Get users which have followup assigned to between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct users which have any followup assigned to.
**/
public function getUsedTechTaskBetween($date1 = '', $date2 = '')
{
global $DB;
$linktable = getTableForItemType($this->getType() . 'Task');
$showlink = User::canView();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_users.id AS users_id',
'glpi_users.name AS name',
'glpi_users.realname AS realname',
'glpi_users.firstname AS firstname'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id'
]
],
'glpi_users' => [
'ON' => [
$linktable => 'users_id',
'glpi_users' => 'id'
]
],
'glpi_profiles_users' => [
'ON' => [
'glpi_users' => 'id',
'glpi_profiles_users' => 'users_id'
]
],
'glpi_profiles' => [
'ON' => [
'glpi_profiles' => 'id',
'glpi_profiles_users' => 'profiles_id'
]
],
'glpi_profilerights' => [
'ON' => [
'glpi_profiles' => 'id',
'glpi_profilerights' => 'profiles_id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0,
'glpi_profilerights.name' => 'ticket',
'glpi_profilerights.rights' => ['&', Ticket::OWN],
"$linktable.users_id" => ['<>', 0],
['NOT' => ["$linktable.users_id" => null]]
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'realname',
'firstname',
'name'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['users_id'],
'link' => formatUserName($line['users_id'], $line['name'], $line['realname'], $line['firstname'], $showlink),
];
}
return $tab;
}
/** Get enterprises which have itil object assigned to between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct enterprises which have any tickets assigned to.
**/
public function getUsedSupplierBetween($date1 = '', $date2 = '')
{
global $DB;
$linkclass = new $this->supplierlinkclass();
$linktable = $linkclass->getTable();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_suppliers.id AS suppliers_id_assign',
'glpi_suppliers.name AS name'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id', [
'AND' => [
"$linktable.type" => CommonITILActor::ASSIGN
]
]
]
],
'glpi_suppliers' => [
'ON' => [
$linktable => 'suppliers_id',
'glpi_suppliers' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'name'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['suppliers_id_assign'],
'link' => '<a href="' . Supplier::getFormURLWithID($line['suppliers_id_assign']) . '">' . $line['name'] . '</a>',
];
}
return $tab;
}
/** Get groups assigned to itil object between 2 dates
*
* @param string $date1 begin date
* @param string $date2 end date
*
* @return array contains the distinct groups assigned to a tickets
**/
public function getUsedAssignGroupBetween($date1 = '', $date2 = '')
{
global $DB;
$linkclass = new $this->grouplinkclass();
$linktable = $linkclass->getTable();
$ctable = $this->getTable();
$criteria = [
'SELECT' => [
'glpi_groups.id',
'glpi_groups.completename'
],
'DISTINCT' => true,
'FROM' => $ctable,
'LEFT JOIN' => [
$linktable => [
'ON' => [
$linktable => $this->getForeignKeyField(),
$ctable => 'id', [
'AND' => [
"$linktable.type" => CommonITILActor::ASSIGN
]
]
]
],
'glpi_groups' => [
'ON' => [
$linktable => 'groups_id',
'glpi_groups' => 'id'
]
]
],
'WHERE' => [
"$ctable.is_deleted" => 0
] + getEntitiesRestrictCriteria($ctable),
'ORDERBY' => [
'glpi_groups.completename'
]
];
if (!empty($date1) || !empty($date2)) {
$criteria['WHERE'][] = [
'OR' => [
getDateCriteria("$ctable.date", $date1, $date2),
getDateCriteria("$ctable.closedate", $date1, $date2),
]
];
}
$iterator = $DB->request($criteria);
$tab = [];
foreach ($iterator as $line) {
$tab[] = [
'id' => $line['id'],
'link' => $line['completename'],
];
}
return $tab;
}
/**
* Display a line for an object
*
* @since 0.85 (befor in each object with differents parameters)
*
* @param $id Integer ID of the object
* @param $options array of options
* output_type : Default output type (see Search class / default Search::HTML_OUTPUT)
* row_num : row num used for display
* type_for_massiveaction : itemtype for massive action
* id_for_massaction : default 0 means no massive action
*
* @since 10.0.0 "followups" option has been dropped
*/
public static function showShort($id, $options = [])
{
global $DB;
$p = [
'output_type' => Search::HTML_OUTPUT,
'row_num' => 0,
'type_for_massiveaction' => 0,
'id_for_massiveaction' => 0,
'followups' => false,
'ticket_stats' => false,
];
if (count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$rand = mt_rand();
/// TODO to be cleaned. Get datas and clean display links
// Prints a job in short form
// Should be called in a <table>-segment
// Print links or not in case of user view
// Make new job object and fill it from database, if success, print it
$item = new static();
$candelete = static::canDelete();
$canupdate = Session::haveRight(static::$rightname, UPDATE);
$showprivate = Session::haveRight('followup', ITILFollowup::SEEPRIVATE);
$align = "class='left'";
$align_desc = "class='left'";
if ($item->getFromDB($id)) {
$item_num = 1;
$bgcolor = $_SESSION["glpipriority_" . $item->fields["priority"]];
echo Search::showNewLine($p['output_type'], $p['row_num'] % 2, $item->isDeleted());
$check_col = '';
if (
($candelete || $canupdate)
&& ($p['output_type'] == Search::HTML_OUTPUT)
&& $p['id_for_massiveaction']
) {
$check_col = Html::getMassiveActionCheckBox($p['type_for_massiveaction'], $p['id_for_massiveaction']);
}
echo Search::showItem($p['output_type'], $check_col, $item_num, $p['row_num'], $align);
// First column
$first_col = sprintf(__('%1$s: %2$s'), __('ID'), $item->fields["id"]);
if ($p['output_type'] == Search::HTML_OUTPUT) {
$first_col .= " " . static::getStatusIcon($item->fields["status"]);
} else {
$first_col = sprintf(
__('%1$s - %2$s'),
$first_col,
static::getStatus($item->fields["status"])
);
}
echo Search::showItem($p['output_type'], $first_col, $item_num, $p['row_num'], $align);
// Second column
if ($item->fields['status'] == static::CLOSED) {
$second_col = sprintf(
__('Closed on %s'),
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') .
Html::convDateTime($item->fields['closedate'])
);
} else if ($item->fields['status'] == static::SOLVED) {
$second_col = sprintf(
__('Solved on %s'),
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') .
Html::convDateTime($item->fields['solvedate'])
);
} else if ($item->fields['begin_waiting_date']) {
$second_col = sprintf(
__('Put on hold on %s'),
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') .
Html::convDateTime($item->fields['begin_waiting_date'])
);
} else if ($item->fields['time_to_resolve']) {
$second_col = sprintf(
__('%1$s: %2$s'),
__('Time to resolve'),
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') .
Html::convDateTime($item->fields['time_to_resolve'])
);
} else {
$second_col = sprintf(
__('Opened on %s'),
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') .
Html::convDateTime($item->fields['date'])
);
}
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=130");
// Second BIS column
$second_col = Html::convDateTime($item->fields["date_mod"]);
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=90");
// Second TER column
if (count($_SESSION["glpiactiveentities"]) > 1) {
$second_col = Dropdown::getDropdownName('glpi_entities', $item->fields['entities_id']);
echo Search::showItem(
$p['output_type'],
$second_col,
$item_num,
$p['row_num'],
$align . " width=100"
);
}
// Third Column
echo Search::showItem(
$p['output_type'],
"<span class='b'>" . static::getPriorityName($item->fields["priority"]) .
"</span>",
$item_num,
$p['row_num'],
"$align bgcolor='$bgcolor'"
);
// Fourth Column
$fourth_col = "";
foreach ($item->getUsers(CommonITILActor::REQUESTER) as $d) {
$userdata = getUserName($d["users_id"], 2);
$fourth_col .= sprintf(
__('%1$s %2$s'),
"<span class='b'>" . $userdata['name'] . "</span>",
Html::showToolTip(
$userdata["comment"],
['link' => $userdata["link"],
'display' => false
]
)
);
$fourth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::REQUESTER) as $d) {
$fourth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
$fourth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fourth_col, $item_num, $p['row_num'], $align);
// Fifth column
$fifth_col = "";
foreach ($item->getUsers(CommonITILActor::ASSIGN) as $d) {
if (
Session::getCurrentInterface() == 'helpdesk'
&& !empty($anon_name = User::getAnonymizedNameForUser(
$d['users_id'],
$item->getEntityID()
))
) {
$fifth_col .= $anon_name;
} else {
$userdata = getUserName($d["users_id"], 2);
$fifth_col .= sprintf(
__('%1$s %2$s'),
"<span class='b'>" . $userdata['name'] . "</span>",
Html::showToolTip(
$userdata["comment"],
['link' => $userdata["link"],
'display' => false
]
)
);
}
$fifth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::ASSIGN) as $d) {
if (
Session::getCurrentInterface() == 'helpdesk'
&& !empty($anon_name = Group::getAnonymizedName($item->getEntityID()))
) {
$fifth_col .= $anon_name;
} else {
$fifth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
}
$fifth_col .= "<br>";
}
foreach ($item->getSuppliers(CommonITILActor::ASSIGN) as $d) {
$fifth_col .= Dropdown::getDropdownName("glpi_suppliers", $d["suppliers_id"]);
$fifth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fifth_col, $item_num, $p['row_num'], $align);
// Eigth column
$name_column = "<span class='b'>" . $item->getName() . "</span> ";
// Add link
if ($item->canViewItem()) {
$name_column = sprintf(
__('%1$s (%2$s)'),
"<a id='" . $item->getType() . $item->fields["id"] . "$rand' href=\"" . $item->getLinkURL() . "\">$name_column</a>",
sprintf(
__('%1$s - %2$s'),
$item->numberOfFollowups($showprivate),
$item->numberOfTasks($showprivate)
)
);
}
if ($p['output_type'] == Search::HTML_OUTPUT) {
$name_column = sprintf(
__('%1$s %2$s'),
$name_column,
Html::showToolTip(
RichText::getEnhancedHtml($item->fields['content']),
['display' => false,
'applyto' => $item->getType() . $item->fields["id"] .
$rand
]
)
);
}
if (!$p['ticket_stats']) {
// Sixth Colum
// Ticket : simple link to item
$sixth_col = "";
$is_deleted = false;
$item_ticket = new Item_Ticket();
$data = $item_ticket->find(['tickets_id' => $item->fields['id']]);
if ($item->getType() == 'Ticket') {
if (!empty($data)) {
foreach ($data as $val) {
if (!empty($val["itemtype"]) && ($val["items_id"] > 0)) {
if ($object = getItemForItemtype($val["itemtype"])) {
if ($object->getFromDB($val["items_id"])) {
$is_deleted = $object->isDeleted();
$sixth_col .= $object->getTypeName();
$sixth_col .= " - <span class='b'>";
if ($item->canView()) {
$sixth_col .= $object->getLink();
} else {
$sixth_col .= $object->getNameID();
}
$sixth_col .= "</span><br>";
}
}
}
}
} else {
$sixth_col = __('General');
}
echo Search::showItem($p['output_type'], $sixth_col, $item_num, $p['row_num'], ($is_deleted ? " class='center deleted' " : $align));
}
// Seventh column
echo Search::showItem(
$p['output_type'],
"<span class='b'>" .
Dropdown::getDropdownName(
'glpi_itilcategories',
$item->fields["itilcategories_id"]
) .
"</span>",
$item_num,
$p['row_num'],
$align
);
echo Search::showItem(
$p['output_type'],
$name_column,
$item_num,
$p['row_num'],
$align_desc . " width='200'"
);
//tenth column
$tenth_column = '';
$planned_infos = '';
$tasktype = $item->getType() . "Task";
$plan = new $tasktype();
$items = [];
$result = $DB->request(
[
'FROM' => $plan->getTable(),
'WHERE' => [
$item->getForeignKeyField() => $item->fields['id'],
],
]
);
foreach ($result as $plan) {
if (isset($plan['begin']) && $plan['begin']) {
$items[$plan['id']] = $plan['id'];
$planned_infos .= sprintf(
__('From %s') .
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''),
Html::convDateTime($plan['begin'])
);
$planned_infos .= sprintf(
__('To %s') .
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''),
Html::convDateTime($plan['end'])
);
if ($plan['users_id_tech']) {
$planned_infos .= sprintf(
__('By %s') .
($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''),
getUserName($plan['users_id_tech'])
);
}
$planned_infos .= "<br>";
}
}
$tenth_column = count($items);
if ($tenth_column) {
$tenth_column = "<span class='pointer'
id='" . $item->getType() . $item->fields["id"] . "planning$rand'>" .
$tenth_column . '</span>';
$tenth_column = sprintf(
__('%1$s %2$s'),
$tenth_column,
Html::showToolTip(
$planned_infos,
['display' => false,
'applyto' => $item->getType() .
$item->fields["id"] .
"planning" . $rand
]
)
);
}
echo Search::showItem(
$p['output_type'],
$tenth_column,
$item_num,
$p['row_num'],
$align_desc . " width='150'"
);
} else {
echo Search::showItem($p['output_type'], $name_column, $item_num, $p['row_num'], $align_desc . " width='200'");
$takeintoaccountdelay_column = "";
// Show only for tickets taken into account
if ($item->fields['takeintoaccount_delay_stat'] > 0) {
$takeintoaccountdelay_column = Html::timestampToString($item->fields['takeintoaccount_delay_stat']);
}
echo Search::showItem($p['output_type'], $takeintoaccountdelay_column, $item_num, $p['row_num'], $align_desc . " width='150'");
$solvedelay_column = "";
// Show only for solved tickets
if ($item->fields['solve_delay_stat'] > 0) {
$solvedelay_column = Html::timestampToString($item->fields['solve_delay_stat']);
}
echo Search::showItem($p['output_type'], $solvedelay_column, $item_num, $p['row_num'], $align_desc . " width='150'");
$waiting_duration_column = Html::timestampToString($item->fields['waiting_duration']);
echo Search::showItem($p['output_type'], $waiting_duration_column, $item_num, $p['row_num'], $align_desc . " width='150'");
}
// Finish Line
echo Search::showEndLine($p['output_type']);
} else {
echo "<tr class='tab_bg_2'>";
echo "<td colspan='6' ><i>" . __('No item in progress.') . "</i></td></tr>";
}
}
/**
* @param integer $output_type Output type
* @param string $mass_id id of the form to check all
*/
public static function commonListHeader(
$output_type = Search::HTML_OUTPUT,
$mass_id = '',
array $params = []
) {
$ticket_stats = $params['ticket_stats'] ?? false;
// New Line for Header Items Line
echo Search::showNewLine($output_type);
// $show_sort if
$header_num = 1;
$items = [];
$items[(empty($mass_id) ? ' ' : Html::getCheckAllAsCheckbox($mass_id))] = '';
$items[__('Status')] = "status";
$items[_n('Date', 'Dates', 1)] = "date";
$items[__('Last update')] = "date_mod";
if (count($_SESSION["glpiactiveentities"]) > 1) {
$items[Entity::getTypeName(Session::getPluralNumber())] = "glpi_entities.completename";
}
$items[__('Priority')] = "priority";
$items[_n('Requester', 'Requesters', 1)] = "users_id";
$items[__('Assigned')] = "users_id_assign";
if (!$ticket_stats) {
if (static::getType() == 'Ticket') {
$items[_n('Associated element', 'Associated elements', Session::getPluralNumber())] = "";
}
$items[_n('Category', 'Categories', 1)] = "glpi_itilcategories.completename";
$items[__('Title')] = "name";
$items[__('Planification')] = "glpi_tickettasks.begin";
} else {
$items[__('Title')] = "name";
$items[__('Take into account')] = "takeintoaccount_delay_stat";
$items[__('Resolution')] = "solve_delay_stat";
$items[__('Pending')] = "waiting_duration";
}
foreach (array_keys($items) as $key) {
$link = "";
echo Search::showHeaderItem($output_type, $key, $header_num, $link);
}
// End Line for column headers
echo Search::showEndLine($output_type);
}
/**
* Get correct Calendar: Entity or Sla
*
* @since 0.90.4
*
**/
public function getCalendar()
{
return Entity::getUsedConfig(
'calendars_strategy',
$this->fields['entities_id'],
'calendars_id',
0
);
}
/**
* Summary of getTimelinePosition
* Returns the position of the $sub_type for the $user_id in the timeline
*
* @param int $items_id is the id of the ITIL object
* @param string $sub_type is ITILFollowup, Document_Item, TicketTask, TicketValidation or Solution
* @param int $users_id
* @since 9.2
*/
public static function getTimelinePosition($items_id, $sub_type, $users_id)
{
$itilobject = new static();
$itilobject->fields['id'] = $items_id;
$actors = $itilobject->getITILActors();
// 1) rule for followups, documents, tasks and validations:
// Matrix for position of timeline objects
// R O A (R=Requester, O=Observer, A=AssignedTo)
// 0 0 1 -> Right
// 0 1 0 -> Left
// 0 1 1 -> R
// 1 0 0 -> L
// 1 0 1 -> L
// 1 1 0 -> L
// 1 1 1 -> L
// if users_id is not in the actor list, then pos is left
// 2) rule for solutions: always on the right side
// default position is left
$pos = self::TIMELINE_LEFT;
$pos_matrix = [];
$pos_matrix[0][0][1] = self::TIMELINE_RIGHT;
$pos_matrix[0][1][1] = self::TIMELINE_RIGHT;
switch ($sub_type) {
case 'ITILFollowup':
case 'Document_Item':
case static::class . 'Task':
case static::class . 'Validation':
if (isset($actors[$users_id])) {
$r = in_array(CommonITILActor::REQUESTER, $actors[$users_id]) ? 1 : 0;
$o = in_array(CommonITILActor::OBSERVER, $actors[$users_id]) ? 1 : 0;
$a = in_array(CommonITILActor::ASSIGN, $actors[$users_id]) ? 1 : 0;
if (isset($pos_matrix[$r][$o][$a])) {
$pos = $pos_matrix[$r][$o][$a];
}
}
break;
case 'Solution':
$pos = self::TIMELINE_RIGHT;
break;
}
return $pos;
}
public function getTimelineItemtypes(): array
{
global $PLUGIN_HOOKS;
/** @var CommonITILObject $obj_type */
$obj_type = static::getType();
$foreign_key = static::getForeignKeyField();
//check sub-items rights
$tmp = [$foreign_key => $this->getID()];
$fup = new ITILFollowup();
$fup->getEmpty();
$fup->fields['itemtype'] = $obj_type;
$fup->fields['items_id'] = $this->getID();
$task_class = $obj_type . "Task";
$task = new $task_class();
$solved_statuses = static::getSolvedStatusArray();
$closed_statuses = static::getClosedStatusArray();
$solved_closed_statuses = array_merge($solved_statuses, $closed_statuses);
$canadd_fup = $fup->can(-1, CREATE, $tmp) && !in_array($this->fields["status"], $solved_closed_statuses, true) || isset($_GET['_openfollowup']);
$canadd_task = $task->can(-1, CREATE, $tmp) && !in_array($this->fields["status"], $solved_closed_statuses, true);
$canadd_document = $canadd_fup || ($this->canAddItem('Document') && !in_array($this->fields["status"], $solved_closed_statuses, true));
$canadd_solution = $obj_type::canUpdate() && $this->canSolve() && !in_array($this->fields["status"], $solved_statuses, true);
$validation = $this->getValidationClassInstance();
$canadd_validation = $validation !== null
&& $validation->can(-1, CREATE, $tmp)
&& !in_array($this->fields["status"], $solved_closed_statuses, true);
$itemtypes = [];
$itemtypes['answer'] = [
'type' => 'ITILFollowup',
'class' => 'ITILFollowup',
'icon' => 'ti ti-message-circle',
'label' => _x('button', 'Answer'),
'template' => 'components/itilobject/timeline/form_followup.html.twig',
'item' => $fup,
'hide_in_menu' => !$canadd_fup
];
$itemtypes['task'] = [
'type' => 'ITILTask',
'class' => $task_class,
'icon' => 'ti ti-checkbox',
'label' => _x('button', 'Create a task'),
'template' => 'components/itilobject/timeline/form_task.html.twig',
'item' => $task,
'hide_in_menu' => !$canadd_task
];
$itemtypes['solution'] = [
'type' => 'ITILSolution',
'class' => 'ITILSolution',
'icon' => 'ti ti-check',
'label' => _x('button', 'Add a solution'),
'template' => 'components/itilobject/timeline/form_solution.html.twig',
'item' => new ITILSolution(),
'hide_in_menu' => !$canadd_solution
];
$itemtypes['document'] = [
'type' => 'Document_Item',
'class' => Document_Item::class,
'icon' => Document_Item::getIcon(),
'label' => _x('button', 'Add a document'),
'template' => 'components/itilobject/timeline/form_document_item.html.twig',
'item' => new Document_Item(),
'hide_in_menu' => !$canadd_document
];
if ($validation !== null) {
$itemtypes['validation'] = [
'type' => 'ITILValidation',
'class' => $validation::getType(),
'icon' => 'ti ti-thumb-up',
'label' => _x('button', 'Ask for validation'),
'template' => 'components/itilobject/timeline/form_validation.html.twig',
'item' => $validation,
'hide_in_menu' => !$canadd_validation
];
}
if (isset($PLUGIN_HOOKS[Hooks::TIMELINE_ANSWER_ACTIONS])) {
/**
* @var string $plugin
* @var array|callable $hook_callable
*/
foreach ($PLUGIN_HOOKS[Hooks::TIMELINE_ANSWER_ACTIONS] as $plugin => $hook_callable) {
if (!Plugin::isPluginActive($plugin)) {
continue;
}
if (is_callable($hook_callable)) {
$hook_itemtypes = $hook_callable(['item' => $this]);
} else {
$hook_itemtypes = $hook_callable;
}
if (is_array($hook_itemtypes)) {
$itemtypes = array_merge($itemtypes, $hook_itemtypes);
} else {
trigger_error(
sprintf('"%s" hook callback result should be an array, "%s" returned.', Hooks::TIMELINE_ANSWER_ACTIONS, gettype($hook_itemtypes)),
E_USER_WARNING
);
}
}
}
return $itemtypes;
}
/**
* Get an HTML string of all timeline actions/buttons provided by plugins via the {@link Hooks::TIMELINE_ACTIONS} hook.
* @return string
* @since 10.0.0
*/
public function getLegacyTimelineActionsHTML(): string
{
global $PLUGIN_HOOKS;
$legacy_actions = '';
ob_start();
Plugin::doHook(Hooks::TIMELINE_ACTIONS, [
'rand' => mt_rand(),
'item' => $this
]);
$legacy_actions .= ob_get_clean() ?? '';
return $legacy_actions;
}
/**
* Retrieves all timeline items for this ITILObject
*
* @param array $options Possible options:
* - with_documents : include documents elements
* - with_logs : include log entries
* - with_validations : include validation elements
* - expose_private : force presence of private items (followup/tasks), even if session does not allow it
* - bypass_rights : bypass current session rights
* - sort_by_date_desc : false,
* @since 9.4.0
*
* @param bool $with_logs include logs ?
*
* @return mixed[] Timeline items
*/
public function getTimelineItems(array $options = [])
{
$params = [
'with_documents' => true,
'with_logs' => true,
'with_validations' => true,
'expose_private' => false,
'bypass_rights' => false,
'sort_by_date_desc' => $_SESSION['glpitimeline_order'] == CommonITILObject::TIMELINE_ORDER_REVERSE,
'is_self_service' => false,
];
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$params[$key] = $val;
}
}
$objType = static::getType();
$foreignKey = static::getForeignKeyField();
$timeline = [];
if ($this->isNewItem()) {
return $timeline;
}
$canupdate_parent = $this->canUpdateItem() && !in_array($this->fields['status'], $this->getClosedStatusArray());
//checks rights
$restrict_fup = $restrict_task = [];
if (!$params['expose_private'] && !Session::haveRight("followup", ITILFollowup::SEEPRIVATE)) {
$restrict_fup = [
'OR' => [
'is_private' => 0,
'users_id' => Session::getLoginUserID()
]
];
}
if ($params['is_self_service']) {
$restrict_fup = [
'is_private' => 0
];
}
$restrict_fup['itemtype'] = static::getType();
$restrict_fup['items_id'] = $this->getID();
$taskClass = $objType . "Task";
$task_obj = new $taskClass();
if (!$params['expose_private'] && $task_obj->maybePrivate() && !Session::haveRight("task", CommonITILTask::SEEPRIVATE)) {
$restrict_task = [
'OR' => [
'is_private' => 0,
'users_id' => Session::getCurrentInterface() == "central"
? Session::getLoginUserID()
: 0
]
];
}
if ($params['is_self_service']) {
$restrict_task = [
'is_private' => 0
];
}
//add followups to timeline
$followup_obj = new ITILFollowup();
if ($followup_obj->canview() || $params['bypass_rights']) {
$followups = $followup_obj->find(['items_id' => $this->getID()] + $restrict_fup, ['date DESC', 'id DESC']);
foreach ($followups as $followups_id => $followup) {
$followup_obj->getFromDB($followups_id);
if ($followup_obj->canViewItem() || $params['bypass_rights']) {
$followup['can_edit'] = $followup_obj->canUpdateItem();
$timeline["ITILFollowup_" . $followups_id] = [
'type' => ITILFollowup::class,
'item' => $followup,
'itiltype' => 'Followup'
];
}
}
}
//add tasks to timeline
if ($task_obj->canview() || $params['bypass_rights']) {
$tasks = $task_obj->find([$foreignKey => $this->getID()] + $restrict_task, 'date DESC');
foreach ($tasks as $tasks_id => $task) {
$task_obj->getFromDB($tasks_id);
if ($task_obj->canViewItem() || $params['bypass_rights']) {
$task['can_edit'] = $task_obj->canUpdateItem();
$timeline[$task_obj::getType() . "_" . $tasks_id] = [
'type' => $taskClass,
'item' => $task,
'itiltype' => 'Task'
];
}
}
}
$solution_obj = new ITILSolution();
$solution_items = $solution_obj->find([
'itemtype' => static::getType(),
'items_id' => $this->getID()
]);
foreach ($solution_items as $solution_item) {
$timeline["ITILSolution_" . $solution_item['id'] ] = [
'type' => 'Solution',
'itiltype' => 'Solution',
'item' => [
'id' => $solution_item['id'],
'content' => $solution_item['content'],
'date' => $solution_item['date_creation'],
'users_id' => $solution_item['users_id'],
'solutiontypes_id' => $solution_item['solutiontypes_id'],
'can_edit' => $objType::canUpdate() && $this->canSolve(),
'timeline_position' => self::TIMELINE_RIGHT,
'users_id_editor' => $solution_item['users_id_editor'],
'date_mod' => $solution_item['date_mod'],
'users_id_approval' => $solution_item['users_id_approval'],
'date_approval' => $solution_item['date_approval'],
'status' => $solution_item['status']
]
];
}
$validation_class = $objType . "Validation";
if (
class_exists($validation_class) && $params['with_validations']
&& ($validation_class::canView() || $params['bypass_rights'])
) {
$valitation_obj = new $validation_class();
$validations = $valitation_obj->find([$foreignKey => $this->getID()]);
foreach ($validations as $validations_id => $validation) {
$canedit = $valitation_obj->can($validations_id, UPDATE);
$cananswer = ($validation['users_id_validate'] === Session::getLoginUserID() &&
$validation['status'] == CommonITILValidation::WAITING);
$user = new User();
$user->getFromDB($validation['users_id_validate']);
$request_key = $valitation_obj::getType() . '_' . $validations_id
. (empty($validation['validation_date']) ? '' : '_request'); // If no answer, no suffix to see attached documents on request
$timeline[$request_key] = [
'type' => $validation_class,
'item' => [
'id' => $validations_id,
'date' => $validation['submission_date'],
'content' => __('Validation request') . " <i class='ti ti-arrow-right'></i><i class='ti ti-user text-muted me-1'></i>" . $user->getlink(),
'comment_submission' => $validation['comment_submission'],
'users_id' => $validation['users_id'],
'can_edit' => $canedit,
'can_answer' => $cananswer,
'users_id_validate' => $validation['users_id_validate'],
'timeline_position' => $validation['timeline_position']
],
'itiltype' => 'Validation',
'class' => 'validation-request ' .
($validation['status'] == CommonITILValidation::WAITING ? "validation-waiting" : "") .
($validation['status'] == CommonITILValidation::ACCEPTED ? "validation-accepted" : "") .
($validation['status'] == CommonITILValidation::REFUSED ? "validation-refused" : ""),
'item_action' => 'validation-request',
];
if (!empty($validation['validation_date'])) {
$timeline[$valitation_obj::getType() . "_" . $validations_id] = [
'type' => $validation_class,
'item' => [
'id' => $validations_id,
'date' => $validation['validation_date'],
'content' => __('Validation request answer') . " : " .
_sx('status', ucfirst($validation_class::getStatus($validation['status']))),
'comment_validation' => $validation['comment_validation'],
'users_id' => $validation['users_id_validate'],
'status' => "status_" . $validation['status'],
'can_edit' => $validation['users_id_validate'] === Session::getLoginUserID(),
'timeline_position' => $validation['timeline_position'],
],
'class' => 'validation-answer',
'itiltype' => 'Validation',
'item_action' => 'validation-answer',
];
}
}
}
//add documents to timeline
if ($params['with_documents']) {
$document_item_obj = new Document_Item();
$document_obj = new Document();
$document_items = $document_item_obj->find([
$this->getAssociatedDocumentsCriteria($params['bypass_rights']),
'timeline_position' => ['>', self::NO_TIMELINE]
]);
foreach ($document_items as $document_item) {
$document_obj->getFromDB($document_item['documents_id']);
$date = $document_item['date'] ?? $document_item['date_creation'];
$item = $document_obj->fields;
$item['date'] = $date;
// #1476 - set date_creation, date_mod and owner to attachment ones
$item['date_creation'] = $date;
$item['date_mod'] = $document_item['date_mod'];
$item['users_id'] = $document_item['users_id'];
$item['documents_item_id'] = $document_item['id'];
$item['timeline_position'] = $document_item['timeline_position'];
$item['_can_edit'] = Document::canUpdate() && $document_obj->canUpdateItem();
$item['_can_delete'] = Document::canDelete() && $document_obj->canDeleteItem() && $canupdate_parent;
$timeline_key = $document_item['itemtype'] . "_" . $document_item['items_id'];
if ($document_item['itemtype'] == static::getType()) {
// document associated directly to itilobject
$timeline["Document_" . $document_item['documents_id']] = [
'type' => 'Document_Item',
'item' => $item
];
} else if (isset($timeline[$timeline_key])) {
// document associated to a sub item of itilobject
if (!isset($timeline[$timeline_key]['documents'])) {
$timeline[$timeline_key]['documents'] = [];
}
$docpath = GLPI_DOC_DIR . "/" . $item['filepath'];
$is_image = Document::isImage($docpath);
$sub_document = [
'type' => 'Document_Item',
'item' => $item,
];
if ($is_image) {
$sub_document['_is_image'] = true;
$sub_document['_size'] = getimagesize($docpath);
}
$timeline[$timeline_key]['documents'][] = $sub_document;
}
}
}
if ($params['with_logs'] && Session::getCurrentInterface() == "central") {
//add logs to timeline
$log_items = Log::getHistoryData($this, 0, 0, [
'OR' => [
'id_search_option' => ['>', 0],
'itemtype_link' => ['User', 'Group', 'Supplier'],
]
]);
foreach ($log_items as $log_item) {
$content = $log_item['change'];
if (strlen($log_item['field']) > 0) {
$content = sprintf(__("%s: %s"), $log_item['field'], $content);
}
$content = "<i class='fas fa-history me-1' title='" . __("Log entry") . "' data-bs-toggle='tooltip'></i>" . $content;
$timeline["Log_" . $log_item['id'] ] = [
'type' => 'Log',
'class' => 'text-muted d-none',
'item' => [
'id' => $log_item['id'],
'content' => $content,
'date' => $log_item['date_mod'],
'users_id' => 0,
'can_edit' => false,
'timeline_position' => self::TIMELINE_LEFT,
]
];
}
}
Plugin::doHook(Hooks::SHOW_IN_TIMELINE, ['item' => $this, 'timeline' => &$timeline]);
//sort timeline items by date
$reverse = $params['sort_by_date_desc'];
usort($timeline, function ($a, $b) use ($reverse) {
$diff = strtotime($a['item']['date']) - strtotime($b['item']['date']);
return $reverse ? 0 - $diff : $diff;
});
return $timeline;
}
/**
* @since 9.4.0
*
* @param CommonDBTM $item The item whose form should be shown
* @param integer $id ID of the item
* @param mixed[] $params Array of extra parameters
*
* @return void
*/
public static function showSubForm(CommonDBTM $item, $id, $params)
{
if ($item instanceof Document_Item) {
Document_Item::showAddFormForItem($params['parent'], '');
} else if ($item->getType() == $params['parent']->getType()) {
return self::showEditDescriptionForm($params['parent']);
} else if (
method_exists($item, "showForm")
&& $item->can(-1, CREATE, $params)
) {
$item->showForm($id, $params);
}
}
public static function showEditDescriptionForm(CommonITILObject $item)
{
$can_requester = true;
if (method_exists($item, "canRequesterUpdateItem")) {
$can_requester = $item->canRequesterUpdateItem();
}
TemplateRenderer::getInstance()->display('components/itilobject/timeline/simple_form.html.twig', [
'item' => $item,
'canupdate' => (Session::getCurrentInterface() == "central" && $item->canUpdateItem()),
'can_requester' => $can_requester,
]);
}
/**
* Summary of getITILActors
* Get the list of actors for the current Change
* will return an assoc array of users_id => array of roles.
*
* @since 9.4.0
*
* @return array[] of array[] of users and roles
*/
public function getITILActors()
{
global $DB;
$users_table = $this->getTable() . '_users';
switch ($this->getType()) {
case 'Ticket':
$groups_table = 'glpi_groups_tickets';
break;
case 'Problem':
$groups_table = 'glpi_groups_problems';
break;
default:
$groups_table = $this->getTable() . '_groups';
break;
}
$fk = $this->getForeignKeyField();
$subquery1 = new \QuerySubQuery([
'SELECT' => [
'usr.id AS users_id',
'tu.type AS type'
],
'FROM' => "$users_table AS tu",
'LEFT JOIN' => [
User::getTable() . ' AS usr' => [
'ON' => [
'tu' => 'users_id',
'usr' => 'id'
]
]
],
'WHERE' => [
"tu.$fk" => $this->getID()
]
]);
$subquery2 = new \QuerySubQuery([
'SELECT' => [
'usr.id AS users_id',
'gt.type AS type'
],
'FROM' => "$groups_table AS gt",
'LEFT JOIN' => [
Group_User::getTable() . ' AS gu' => [
'ON' => [
'gu' => 'groups_id',
'gt' => 'groups_id'
]
],
User::getTable() . ' AS usr' => [
'ON' => [
'gu' => 'users_id',
'usr' => 'id'
]
]
],
'WHERE' => [
"gt.$fk" => $this->getID()
]
]);
$union = new \QueryUnion([$subquery1, $subquery2], false, 'allactors');
$iterator = $DB->request([
'SELECT' => [
'users_id',
'type'
],
'DISTINCT' => true,
'FROM' => $union
]);
$users_keys = [];
foreach ($iterator as $current_tu) {
$users_keys[$current_tu['users_id']][] = $current_tu['type'];
}
return $users_keys;
}
/**
* Number of followups of the object
*
* @param boolean $with_private true : all followups / false : only public ones (default 1)
*
* @return integer followup count
**/
public function numberOfFollowups($with_private = true)
{
global $DB;
$RESTRICT = [];
if ($with_private !== true) {
$RESTRICT['is_private'] = 0;
}
// Set number of followups
$result = $DB->request([
'COUNT' => 'cpt',
'FROM' => 'glpi_itilfollowups',
'WHERE' => [
'itemtype' => $this->getType(),
'items_id' => $this->fields['id']
] + $RESTRICT
])->current();
return $result['cpt'];
}
/**
* Number of tasks of the object
*
* @param boolean $with_private true : all followups / false : only public ones (default 1)
*
* @return integer
**/
public function numberOfTasks($with_private = true)
{
global $DB;
$table = 'glpi_' . strtolower($this->getType()) . 'tasks';
$RESTRICT = [];
if ($with_private !== true && $this->getType() == 'Ticket') {
//No private tasks for Problems and Changes
$RESTRICT['is_private'] = 0;
}
// Set number of tasks
$row = $DB->request([
'COUNT' => 'cpt',
'FROM' => $table,
'WHERE' => [
$this->getForeignKeyField() => $this->fields['id']
] + $RESTRICT
])->current();
return (int)$row['cpt'];
}
/**
* Check if input contains a flag set to prevent 'takeintoaccount' delay computation.
*
* @param array $input
*
* @return boolean
*/
public function isTakeIntoAccountComputationBlocked($input)
{
return array_key_exists('_do_not_compute_takeintoaccount', $input)
&& $input['_do_not_compute_takeintoaccount'];
}
/**
* Check if input contains a flag set to prevent status computation.
*
* @param array $input
*
* @return boolean
*/
public function isStatusComputationBlocked(array $input)
{
return array_key_exists('_do_not_compute_status', $input)
&& $input['_do_not_compute_status'];
}
public function addDefaultFormTab(array &$ong)
{
$timeline = $this->getTimelineItems(['with_logs' => false]);
$nb_elements = count($timeline);
$label = $this->getTypeName(1);
if ($nb_elements > 0) {
$label .= " <span class='badge'>$nb_elements</span>";
}
$ong[$this->getType() . '$main'] = $label;
return $this;
}
public static function getAdditionalMenuOptions()
{
$tplclass = self::getTemplateClass();
if ($tplclass::canView()) {
$menu = [
$tplclass => [
'title' => $tplclass::getTypeName(Session::getPluralNumber()),
'page' => $tplclass::getSearchURL(false),
'icon' => $tplclass::getIcon(),
'links' => [
'search' => $tplclass::getSearchURL(false),
],
],
];
if ($tplclass::canCreate()) {
$menu[$tplclass]['links']['add'] = $tplclass::getFormURL(false);
}
return $menu;
}
return false;
}
/**
* @see CommonGLPI::getAdditionalMenuLinks()
*
* @since 9.5.0
**/
public static function getAdditionalMenuLinks()
{
$links = [];
$tplclass = self::getTemplateClass();
if ($tplclass::canView()) {
$links['template'] = $tplclass::getSearchURL(false);
}
$links['summary_kanban'] = static::getFormURL(false) . '?showglobalkanban=1';
return $links;
}
/**
* Get template to use
* Use force_template first, then try on template define for type and category
* then use default template of active profile of connected user and then use default entity one
*
* @param integer $force_template itiltemplate_id to use (case of preview for example)
* @param integer|null $type type of the ticket
* (use Ticket::INCIDENT_TYPE or Ticket::DEMAND_TYPE constants value)
* @param integer $itilcategories_id ticket category
* @param integer $entities_id
*
* @return ITILTemplate
*
* @since 9.5.0
**/
public function getITILTemplateToUse(
$force_template = 0,
$type = null,
$itilcategories_id = 0,
$entities_id = -1
) {
if (!$type && $this->getType() != Ticket::getType()) {
$type = true;
}
// Load template if available :
$tplclass = static::getTemplateClass();
$tt = new $tplclass();
$template_loaded = false;
if ($force_template) {
// with type and categ
if ($tt->getFromDBWithData($force_template, true)) {
$template_loaded = true;
}
}
if (
!$template_loaded
&& $type
&& $itilcategories_id
) {
$categ = new ITILCategory();
if ($categ->getFromDB($itilcategories_id)) {
$field = $this->getTemplateFieldName($type);
if (!empty($categ->fields[$field]) && $categ->fields[$field]) {
// without type and categ
if ($tt->getFromDBWithData($categ->fields[$field], false)) {
$template_loaded = true;
}
}
}
}
// If template loaded from type and category do not check after
if ($template_loaded) {
return $tt;
}
//Get template from profile
if (!$template_loaded && $type) {
$field = $this->getTemplateFieldName($type);
$field = str_replace(['_incident', '_demand'], ['', ''], $field);
// load default profile one if not already loaded
if (
isset($_SESSION['glpiactiveprofile'][$field])
&& $_SESSION['glpiactiveprofile'][$field]
) {
// with type and categ
if (
$tt->getFromDBWithData(
$_SESSION['glpiactiveprofile'][$field],
true
)
) {
$template_loaded = true;
}
}
}
//Get template from entity
if (
!$template_loaded
&& ($entities_id >= 0)
) {
// load default entity one if not already loaded
$template_id = Entity::getUsedConfig(
strtolower($this->getType()) . 'templates_strategy',
$entities_id,
strtolower($this->getType()) . 'templates_id',
0
);
if ($template_id > 0 && $tt->getFromDBWithData($template_id, true)) {
$template_loaded = true;
}
}
// Check if profile / entity set type and category and try to load template for these values
if ($template_loaded) { // template loaded for profile or entity
$newtype = $type;
$newitilcategories_id = $itilcategories_id;
// Get predefined values for ticket template
if (isset($tt->predefined['itilcategories_id']) && $tt->predefined['itilcategories_id']) {
$newitilcategories_id = $tt->predefined['itilcategories_id'];
}
if (isset($tt->predefined['type']) && $tt->predefined['type']) {
$newtype = $tt->predefined['type'];
}
if (
$newtype
&& $newitilcategories_id
) {
$categ = new ITILCategory();
if ($categ->getFromDB($newitilcategories_id)) {
$field = $this->getTemplateFieldName($newtype);
if (isset($categ->fields[$field]) && $categ->fields[$field]) {
// without type and categ
if ($tt->getFromDBWithData($categ->fields[$field], false)) {
$template_loaded = true;
}
}
}
}
}
return $tt;
}
/**
* Get template field name
*
* @param string $type Type, if any
*
* @return string
*/
public function getTemplateFieldName($type = null): string
{
$field = strtolower(static::getType()) . 'templates_id';
if (static::getType() === Ticket::getType()) {
switch ($type) {
case Ticket::INCIDENT_TYPE:
$field .= '_incident';
break;
case Ticket::DEMAND_TYPE:
$field .= '_demand';
break;
case true:
//for changes and problem, or from profiles
break;
default:
$field = '';
trigger_error('Missing type for Ticket template!', E_USER_WARNING);
break;
}
}
return $field;
}
/**
* @since 9.5.0
*
* @param integer $entity entities_id usefull if function called by cron (default 0)
**/
abstract public static function getDefaultValues($entity = 0);
/**
* Get template class name.
*
* @since 9.5.0
*
* @return string
*/
public static function getTemplateClass()
{
return static::getType() . 'Template';
}
/**
* Get template form field name
*
* @since 9.5.0
*
* @return string
*/
public static function getTemplateFormFieldName()
{
return '_' . strtolower(static::getType()) . 'template';
}
/**
* Get common request criteria
*
* @since 9.5.0
*
* @return array
*/
public static function getCommonCriteria()
{
$fk = self::getForeignKeyField();
$gtable = str_replace('glpi_', 'glpi_groups_', static::getTable());
$itable = str_replace('glpi_', 'glpi_items_', static::getTable());
if (self::getType() == 'Change') {
$gtable = 'glpi_changes_groups';
$itable = 'glpi_changes_items';
}
$utable = static::getTable() . '_users';
$stable = static::getTable() . '_suppliers';
if (self::getType() == 'Ticket') {
$stable = 'glpi_suppliers_tickets';
}
$table = static::getTable();
$criteria = [
'SELECT' => [
"$table.*",
'glpi_itilcategories.completename AS catname'
],
'DISTINCT' => true,
'FROM' => $table,
'LEFT JOIN' => [
$gtable => [
'ON' => [
$table => 'id',
$gtable => $fk
]
],
$utable => [
'ON' => [
$table => 'id',
$utable => $fk
]
],
$stable => [
'ON' => [
$table => 'id',
$stable => $fk
]
],
'glpi_itilcategories' => [
'ON' => [
$table => 'itilcategories_id',
'glpi_itilcategories' => 'id'
]
],
$itable => [
'ON' => [
$table => 'id',
$itable => $fk
]
]
],
'ORDERBY' => "$table.date_mod DESC"
];
if (count($_SESSION["glpiactiveentities"]) > 1) {
$criteria['LEFT JOIN']['glpi_entities'] = [
'ON' => [
'glpi_entities' => 'id',
$table => 'entities_id'
]
];
$criteria['SELECT'] = array_merge(
$criteria['SELECT'],
[
'glpi_entities.completename AS entityname',
"$table.entities_id AS entityID"
]
);
}
return $criteria;
}
public function getForbiddenSingleMassiveActions()
{
$excluded = parent::getForbiddenSingleMassiveActions();
if (isset($this->fields['global_validation']) && $this->fields['global_validation'] != CommonITILValidation::NONE) {
//a validation has already been requested/done
$excluded[] = 'TicketValidation:submit_validation';
}
$excluded[] = '*:add_actor';
$excluded[] = '*:add_task';
$excluded[] = '*:add_followup';
return $excluded;
}
/**
* Returns criteria that can be used to get documents related to current instance.
*
* @return array
*/
public function getAssociatedDocumentsCriteria($bypass_rights = false): array
{
$task_class = $this->getType() . 'Task';
$or_crits = [
// documents associated to ITIL item directly
[
Document_Item::getTableField('itemtype') => $this->getType(),
Document_Item::getTableField('items_id') => $this->getID(),
],
];
// documents associated to followups
if ($bypass_rights || ITILFollowup::canView()) {
$fup_crits = [
ITILFollowup::getTableField('itemtype') => $this->getType(),
ITILFollowup::getTableField('items_id') => $this->getID(),
];
if (!$bypass_rights && !Session::haveRight(ITILFollowup::$rightname, ITILFollowup::SEEPRIVATE)) {
$fup_crits[] = [
'OR' => ['is_private' => 0, 'users_id' => Session::getLoginUserID()],
];
}
$or_crits[] = [
Document_Item::getTableField('itemtype') => ITILFollowup::getType(),
Document_Item::getTableField('items_id') => new QuerySubQuery(
[
'SELECT' => 'id',
'FROM' => ITILFollowup::getTable(),
'WHERE' => $fup_crits,
]
),
];
}
// documents associated to solutions
if ($bypass_rights || ITILSolution::canView()) {
$or_crits[] = [
Document_Item::getTableField('itemtype') => ITILSolution::getType(),
Document_Item::getTableField('items_id') => new QuerySubQuery(
[
'SELECT' => 'id',
'FROM' => ITILSolution::getTable(),
'WHERE' => [
ITILSolution::getTableField('itemtype') => $this->getType(),
ITILSolution::getTableField('items_id') => $this->getID(),
],
]
),
];
}
// documents associated to ticketvalidation
$validation_class = static::getType() . 'Validation';
if (class_exists($validation_class) && ($bypass_rights || $validation_class::canView())) {
$or_crits[] = [
Document_Item::getTableField('itemtype') => $validation_class::getType(),
Document_Item::getTableField('items_id') => new QuerySubQuery(
[
'SELECT' => 'id',
'FROM' => $validation_class::getTable(),
'WHERE' => [
$validation_class::getTableField($validation_class::$items_id) => $this->getID(),
],
]
),
];
}
// documents associated to tasks
if ($bypass_rights || $task_class::canView()) {
$tasks_crit = [
$this->getForeignKeyField() => $this->getID(),
];
if (!$bypass_rights && !Session::haveRight($task_class::$rightname, CommonITILTask::SEEPRIVATE)) {
$tasks_crit[] = [
'OR' => ['is_private' => 0, 'users_id' => Session::getLoginUserID()],
];
}
$or_crits[] = [
'glpi_documents_items.itemtype' => $task_class::getType(),
'glpi_documents_items.items_id' => new QuerySubQuery(
[
'SELECT' => 'id',
'FROM' => $task_class::getTable(),
'WHERE' => $tasks_crit,
]
),
];
}
return ['OR' => $or_crits];
}
/**
* Check if this item is new
*
* @return bool
*/
protected function isNew()
{
if (isset($this->input['status'])) {
$status = $this->input['status'];
} else if (isset($this->fields['status'])) {
$status = $this->fields['status'];
} else {
throw new \LogicException("Can't get status value: no object loaded");
}
return $status == CommonITILObject::INCOMING;
}
/**
* Retrieve linked items table name
*
* @since 9.5.0
*
* @return string
*/
public static function getItemsTable()
{
switch (static::getType()) {
case 'Change':
return 'glpi_changes_items';
case 'Problem':
return 'glpi_items_problems';
case 'Ticket':
return 'glpi_items_tickets';
default:
throw new \RuntimeException('Unknown ITIL type ' . static::getType());
}
}
public function getLinkedItems(): array
{
global $DB;
$assets = $DB->request([
'SELECT' => ["itemtype", "items_id"],
'FROM' => static::getItemsTable(),
'WHERE' => [$this->getForeignKeyField() => $this->getID()]
]);
$assets = iterator_to_array($assets);
$tab = [];
foreach ($assets as $asset) {
if (!class_exists($asset['itemtype'])) {
//ignore if class does not exists (maybe a plugin)
continue;
}
$tab[$asset['itemtype']][$asset['items_id']] = $asset['items_id'];
}
return $tab;
}
/**
* Should impact tab be displayed? Check if there is a valid linked item
*
* @return boolean
*/
protected function hasImpactTab()
{
foreach ($this->getLinkedItems() as $itemtype => $items) {
$class = $itemtype;
if (Impact::isEnabled($class) && Session::getCurrentInterface() === "central") {
return true;
}
}
return false;
}
/**
* Get criteria needed to match objets with an "open" status (= not resolved
* or closed)
*
* @return array
*/
public static function getOpenCriteria(): array
{
$table = static::getTable();
return [
'NOT' => [
"$table.status" => array_merge(
static::getSolvedStatusArray(),
static::getClosedStatusArray()
)
]
];
}
public function handleItemsIdInput(): void
{
if (!empty($this->input['items_id'])) {
$item_link_class = static::getItemLinkClass();
$item_link = new $item_link_class();
foreach ($this->input['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$item_link->add([
'items_id' => $items_id,
'itemtype' => $itemtype,
static::getForeignKeyField() => $this->fields['id'],
'_disablenotif' => true
]);
}
}
}
}
abstract public static function getItemLinkClass(): string;
/**
* Handle "_tasktemplates_id" special input
*/
public function handleTaskTemplateInput()
{
// Check input is valid
if (
!isset($this->input['_tasktemplates_id'])
|| !is_array($this->input['_tasktemplates_id'])
|| !count($this->input['_tasktemplates_id'])
) {
return;
}
// Add tasks in tasktemplates if defined in itiltemplate
$itiltask_class = $this->getType() . 'Task';
$itiltask = new $itiltask_class();
foreach ($this->input['_tasktemplates_id'] as $tasktemplates_id) {
$itiltask->add([
'_tasktemplates_id' => $tasktemplates_id,
$this->getForeignKeyField() => $this->fields['id'],
'date' => $this->fields['date'],
'_disablenotif' => true
]);
}
}
/**
* Handle "_itilfollowuptemplates_id" special input
*/
public function handleITILFollowupTemplateInput(): void
{
// Check input is valid
if (
!isset($this->input['_itilfollowuptemplates_id'])
|| !is_array($this->input['_itilfollowuptemplates_id'])
|| !count($this->input['_itilfollowuptemplates_id'])
) {
return;
}
// Add tasks in itilfollowup template if defined in itiltemplate
foreach ($this->input['_itilfollowuptemplates_id'] as $fup_templates_id) {
// Insert new followup from template
$fup = new ITILFollowup();
$fup->add([
'_itilfollowuptemplates_id' => $fup_templates_id,
'itemtype' => $this->getType(),
'items_id' => $this->getID(),
'_disablenotif' => true,
]);
}
}
/**
* Handle "_solutiontemplates_id" special input
*/
public function handleSolutionTemplateInput(): void
{
// Check input is valid
if (!isset($this->input['_solutiontemplates_id'])) {
return;
}
$solution = new ITILSolution();
$solution->add([
'_solutiontemplates_id' => $this->input['_solutiontemplates_id'],
'itemtype' => static::getType(),
'items_id' => $this->fields['id'],
]);
}
/**
* Handle notifications to be sent after item creation.
*
* @return void
*/
public function handleNewItemNotifications(): void
{
global $CFG_GLPI;
if (!isset($this->input['_disablenotif']) && $CFG_GLPI['use_notifications']) {
$this->getFromDB($this->fields['id']); // Reload item to get actual status
NotificationEvent::raiseEvent('new', $this);
$status = $this->fields['status'] ?? null;
if (in_array($status, $this->getSolvedStatusArray())) {
NotificationEvent::raiseEvent('solved', $this);
}
if (in_array($status, $this->getClosedStatusArray())) {
NotificationEvent::raiseEvent('closed', $this);
}
}
}
/**
* Manage Validation add from input (form and rules)
*
* @param array $input
*
* @return boolean
*/
public function manageValidationAdd($input)
{
$validation = $this->getValidationClassInstance();
if ($validation === null) {
return true;
}
$self_fk = $this->getForeignKeyField();
//Action for send_validation rule
if (isset($input["_add_validation"])) {
if (isset($input['entities_id'])) {
$entid = $input['entities_id'];
} else if (isset($this->fields['entities_id'])) {
$entid = $this->fields['entities_id'];
} else {
return false;
}
$validations_to_send = [];
if (!is_array($input["_add_validation"])) {
$input["_add_validation"] = [$input["_add_validation"]];
}
foreach ($input["_add_validation"] as $key => $value) {
switch ($value) {
case 'requester_supervisor':
if (
isset($input['_groups_id_requester'])
&& $input['_groups_id_requester']
) {
$users = Group_User::getGroupUsers(
$input['_groups_id_requester'],
['is_manager' => 1]
);
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
// Add to already set groups
foreach ($this->getGroups(CommonITILActor::REQUESTER) as $d) {
$users = Group_User::getGroupUsers(
$d['groups_id'],
['is_manager' => 1]
);
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
case 'assign_supervisor':
if (
isset($input['_groups_id_assign'])
&& $input['_groups_id_assign']
) {
$users = Group_User::getGroupUsers(
$input['_groups_id_assign'],
['is_manager' => 1]
);
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
foreach ($this->getGroups(CommonITILActor::ASSIGN) as $d) {
$users = Group_User::getGroupUsers(
$d['groups_id'],
['is_manager' => 1]
);
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
case 'requester_responsible':
if (isset($input['_users_id_requester'])) {
if (is_array($input['_users_id_requester'])) {
foreach ($input['_users_id_requester'] as $users_id) {
$user = new User();
if ($user->getFromDB($users_id)) {
$validations_to_send[] = $user->getField('users_id_supervisor');
}
}
} else {
$user = new User();
if ($user->getFromDB($input['_users_id_requester'])) {
$validations_to_send[] = $user->getField('users_id_supervisor');
}
}
}
break;
default:
// Group case from rules
if ($key === 'group') {
foreach ($value as $groups_id) {
$validation_right = 'validate';
if ($this->getType() === Ticket::class) {
$validation_right = isset($input['type']) && $input['type'] == Ticket::DEMAND_TYPE
? 'validate_request'
: 'validate_incident';
}
$opt = [
'groups_id' => $groups_id,
'right' => $validation_right,
'entity' => $entid
];
$data_users = $validation->getGroupUserHaveRights($opt);
foreach ($data_users as $user) {
$validations_to_send[] = $user['id'];
}
}
} else {
$validations_to_send[] = $value;
}
}
}
// Validation user added on ticket form
if (isset($input['users_id_validate'])) {
if (array_key_exists('groups_id', $input['users_id_validate'])) {
foreach ($input['users_id_validate'] as $key => $validation_to_add) {
if (is_numeric($key)) {
$validations_to_send[] = $validation_to_add;
}
}
} else {
foreach ($input['users_id_validate'] as $key => $validation_to_add) {
if (is_numeric($key)) {
$validations_to_send[] = $validation_to_add;
}
}
}
}
// Keep only one
$validations_to_send = array_unique($validations_to_send);
if (count($validations_to_send)) {
$values = [];
$values[$self_fk] = $this->fields['id'];
if (isset($input['id']) && $input['id'] != $this->fields['id']) {
$values['_itilobject_add'] = true;
}
// to know update by rules
if (isset($input["_rule_process"])) {
$values['_rule_process'] = $input["_rule_process"];
}
// if auto_import, tranfert it for validation
if (isset($input['_auto_import'])) {
$values['_auto_import'] = $input['_auto_import'];
}
// Cron or rule process of hability to do
if (
Session::isCron()
|| isset($input["_auto_import"])
|| isset($input["_rule_process"])
|| $validation->can(-1, CREATE, $values)
) { // cron or allowed user
$add_done = false;
foreach ($validations_to_send as $user) {
// Do not auto add twice same validation
if (!$validation->alreadyExists($values[$self_fk], $user)) {
$values["users_id_validate"] = $user;
if ($validation->add($values)) {
$add_done = true;
}
}
}
if ($add_done) {
Event::log(
$this->fields['id'],
strtolower($this->getType()),
4,
"tracking",
sprintf(
__('%1$s updates the item %2$s'),
$_SESSION["glpiname"],
$this->fields['id']
)
);
}
}
}
}
return true;
}
/**
* Manage actors posted by itil form
* New way to do it with a general array containing all item actors.
* We compare to old actors (in case of items's update) to know which we need to remove/add/update
*
* @param bool $disable_notifications
*
* @since 10.0.0
*
* @return void
*/
protected function updateActors(bool $disable_notifications = false)
{
// Reload actors to be able to categorize users as added/updated/deleted.
$this->loadActors();
$common_actor_input = [
'_do_not_compute_takeintoaccount' => $this->isTakeIntoAccountComputationBlocked($this->input),
'_from_object' => true,
];
if ($disable_notifications) {
$common_actor_input['_disablenotif'] = true;
}
$actor_itemtypes = [
User::class,
Group::class,
Supplier::class,
];
$actor_types = [
'requester',
'assign',
'observer',
];
foreach ($actor_types as $actor_type) {
$actor_type_value = constant(CommonITILActor::class . '::' . strtoupper($actor_type));
// List actors from all input keys
$actors = [];
foreach ($actor_itemtypes as $actor_itemtype) {
$actor_fkey = getForeignKeyFieldForItemType($actor_itemtype);
$actors_id_input_key = sprintf('_%s_%s', $actor_fkey, $actor_type);
$actors_notif_input_key = sprintf('%s_notif', $actors_id_input_key);
$actors_id_add_input_key = $actor_itemtype === User::class
? sprintf('_additional_%ss', $actor_type)
: sprintf('_additional_%ss_%ss', strtolower($actor_itemtype), $actor_type);
$get_unique_key = function (array $actor) use ($actors_id_input_key): string {
// Use alternative_email in value key for "email" actors
return sprintf('%s_%s', $actors_id_input_key, $actor['items_id'] ?: $actor['alternative_email'] ?? '');
};
if (array_key_exists($actors_id_input_key, $this->input)) {
if (is_array($this->input[$actors_id_input_key])) {
foreach ($this->input[$actors_id_input_key] as $actor_key => $actor_id) {
if (!is_numeric($actor_id)) {
trigger_error(
sprintf(
'Invalid value "%s" found for actor in "%s".',
$actor_id,
$actors_id_input_key
),
E_USER_WARNING
);
}
$actor_id = (int)$actor_id;
$actor = [
'itemtype' => $actor_itemtype,
'items_id' => $actor_id,
'type' => $actor_type_value,
];
if ($actor_itemtype !== Group::class && array_key_exists($actors_notif_input_key, $this->input)) {
// Expected format
// '_users_id_requester_notif' => [
// 'use_notification' => [1, 0],
// 'alternative_email' => ['user1@example.com', 'user2@example.com'],
// ]
$notification_params = $this->input[$actors_notif_input_key];
$unexpected_format = false;
if (
!is_array($notification_params)
|| (
!array_key_exists('use_notification', $notification_params)
&& !array_key_exists('alternative_email', $notification_params)
)
) {
$unexpected_format = true;
$notification_params = [];
}
foreach ($notification_params as $key => $values) {
if (!is_array($values)) {
$unexpected_format = true;
continue;
}
if (is_array($values) && array_key_exists($actor_key, $values)) {
$actor[$key] = $values[$actor_key];
}
}
if ($unexpected_format) {
trigger_error(
sprintf('Unexpected format found in "%s".', $actors_notif_input_key),
E_USER_WARNING
);
}
}
$actors[$get_unique_key($actor)] = $actor;
}
} elseif (is_numeric($this->input[$actors_id_input_key])) {
$actor_id = (int)$this->input[$actors_id_input_key];
$actor = [
'itemtype' => $actor_itemtype,
'items_id' => $actor_id,
'type' => $actor_type_value,
];
if (array_key_exists($actors_notif_input_key, $this->input)) {
// Expected formats
//
// Value provided by Change::getDefaultValues()
// '_users_id_requester_notif' => [
// 'use_notification' => 1,
// 'alternative_email' => 'user1@example.com',
// ]
//
// OR
//
// Value provided by Ticket::getDefaultValues()
// '_users_id_requester_notif' => [
// 'use_notification' => [1, 0],
// 'alternative_email' => ['user1@example.com', 'user2@example.com'],
// ]
$notification_params = $this->input[$actors_notif_input_key];
if (
!is_array($notification_params)
|| (
!array_key_exists('use_notification', $notification_params)
&& !array_key_exists('alternative_email', $notification_params)
)
) {
trigger_error(
sprintf('Unexpected format found in "%s".', $actors_notif_input_key),
E_USER_WARNING
);
$notification_params = [];
}
foreach ($notification_params as $key => $values) {
if (is_array($values) && array_key_exists(0, $values)) {
$actor[$key] = $values[0];
} elseif (!is_array($values)) {
$actor[$key] = $values;
}
}
}
$actors[$get_unique_key($actor)] = $actor;
} elseif ($this->input[$actors_id_input_key] !== '') {
trigger_error(
sprintf(
'Invalid value "%s" found for actor in "%s".',
$this->input[$actors_id_input_key],
$actors_id_input_key
),
E_USER_WARNING
);
}
}
if (array_key_exists($actors_id_add_input_key, $this->input)) {
foreach ($this->input[$actors_id_add_input_key] as $actor) {
$actor_id = null;
if (is_array($actor) && array_key_exists($actor_fkey, $actor)) {
$actor_id = $actor[$actor_fkey];
} else {
$actor_id = $actor;
}
if (!is_numeric($actor_id)) {
trigger_error(
sprintf(
'Invalid value "%s" found for additional actor in "%s".',
var_export($actor_id, true),
$actors_id_add_input_key
),
E_USER_WARNING
);
continue;
}
$actor_id = (int)$actor_id;
$actor = [
'itemtype' => $actor_itemtype,
'items_id' => $actor_id,
'type' => $actor_type_value,
];
$unique_key = $get_unique_key($actor);
if (!array_key_exists($unique_key, $actors)) {
$actors[$unique_key] = $actor;
}
}
}
}
// Search for added/updated actors
$existings = $this->getActorsForType($actor_type_value);
$added = [];
$updated = [];
foreach ($actors as $actor) {
if (
$actor['items_id'] === 0
&& (
($actor['itemtype'] === User::class && empty($actor['alternative_email'] ?? ''))
|| $actor['itemtype'] !== User::class
)
) {
// Empty values, probably provided by static::getDefaultValues()
continue;
}
$found = false;
foreach ($existings as $existing) {
if (
$actor['itemtype'] === User::class
&& $actor['items_id'] == 0
&& $actor['itemtype'] == $existing['itemtype']
) {
// "email" actor found
if ($actor['alternative_email'] == $existing['alternative_email']) {
$found = true;
break;
}
// Do not check for modifications on "email" actors (they should be deleted then re-added on email change)
continue;
}
if ($actor['itemtype'] != $existing['itemtype'] || $actor['items_id'] != $existing['items_id']) {
continue;
}
$found = true;
if ($actor['itemtype'] === Group::class) {
// Do not check for modifications on "group" actors (they do not have notification settings to update)
continue;
}
// check if modifications exists
if (
(
array_key_exists('use_notification', $actor)
&& $actor['use_notification'] != $existing['use_notification']
)
|| (
array_key_exists('alternative_email', $actor)
&& $actor['alternative_email'] != $existing['alternative_email']
)
) {
$updated[] = $actor + ['id' => $existing['id']];
}
break; // As actor is found, do not continue to list existings
}
if ($found === false) {
$added[] = $actor;
}
}
// Add new actors
foreach ($added as $actor) {
$actor_obj = $this->getActorObjectForItem($actor['itemtype']);
$actor_obj->add($common_actor_input + $actor + [
$actor_obj->getItilObjectForeignKey() => $this->fields['id'],
$actor_obj->getActorForeignKey() => $actor['items_id'],
]);
if (
$actor['type'] === CommonITILActor::ASSIGN
&& (
(!isset($this->input['status']) && in_array($this->fields['status'], $this->getNewStatusArray()))
|| (isset($this->input['status']) && in_array($this->input['status'], $this->getNewStatusArray()))
)
&& in_array(self::ASSIGNED, array_keys($this->getAllStatusArray()))
&& !$this->isStatusComputationBlocked($this->input)
) {
$self = new static();
$self->update(
[
'id' => $this->getID(),
'status' => self::ASSIGNED,
'_do_not_compute_takeintoaccount' => $this->isTakeIntoAccountComputationBlocked($this->input),
'_from_assignment' => true
]
);
$this->fields['status'] = $self->fields['status'];
}
}
// Update existing actors
foreach ($updated as $actor) {
$actor_obj = $this->getActorObjectForItem($actor['itemtype']);
$actor_obj->update($common_actor_input + $actor);
}
}
// Process deleted actors
foreach ($actor_types as $actor_type) {
foreach ($actor_itemtypes as $actor_itemtype) {
$actor_fkey = getForeignKeyFieldForItemType($actor_itemtype);
$actors_deleted_input_key = sprintf('_%s_%s_deleted', $actor_fkey, $actor_type);
$deleted = array_key_exists($actors_deleted_input_key, $this->input)
? $this->input[$actors_deleted_input_key]
: [];
foreach ($deleted as $actor) {
$actor_obj = $this->getActorObjectForItem($actor['itemtype']);
$actor_obj->delete(['id' => $actor['id']]);
}
}
}
}
protected function getActorObjectForItem(string $itemtype = ""): CommonITILActor
{
switch ($itemtype) {
case 'User':
$actor = new $this->userlinkclass();
break;
case 'Group':
$actor = new $this->grouplinkclass();
break;
case 'Supplier':
$actor = new $this->supplierlinkclass();
break;
}
return $actor;
}
/**
* Fill the tech and the group from the category
* @param array $input
* @return array
*/
protected function setTechAndGroupFromItilCategory($input)
{
$cat = new ITILCategory();
$has_user_assigned = $this->hasValidActorInInput($input, User::class, CommonITILActor::ASSIGN);
$has_group_assigned = $this->hasValidActorInInput($input, Group::class, CommonITILActor::ASSIGN);
if (
$input['itilcategories_id'] > 0
&& (!$has_user_assigned || !$has_group_assigned)
&& $cat->getFromDB($input['itilcategories_id'])
) {
if (!$has_user_assigned && $cat->fields['users_id'] > 0) {
$input['_users_id_assign'] = $cat->fields['users_id'];
}
if (!$has_group_assigned && $cat->fields['groups_id'] > 0) {
$input['_groups_id_assign'] = $cat->fields['groups_id'];
}
}
return $input;
}
/**
* Fill the tech and the group from the hardware
* @param array $input
* @return array
*/
protected function setTechAndGroupFromHardware($input, $item)
{
if ($item != null) {
// Auto assign tech from item
$has_user_assigned = $this->hasValidActorInInput($input, User::class, CommonITILActor::ASSIGN);
if (!$has_user_assigned && $item->isField('users_id_tech') && $item->fields['users_id_tech'] > 0) {
$input['_users_id_assign'] = $item->fields['users_id_tech'];
}
// Auto assign group from item
$has_group_assigned = $this->hasValidActorInInput($input, Group::class, CommonITILActor::ASSIGN);
if (!$has_group_assigned && $item->isField('groups_id_tech') && $item->fields['groups_id_tech'] > 0) {
$input['_groups_id_assign'] = $item->fields['groups_id_tech'];
}
}
return $input;
}
/**
* Replay setting auto assign if set in rules engine or by auto_assign_mode
* Do not force status if status has been set by rules
*
* @param array $input
*
* @return array
*/
protected function assign(array $input)
{
// FIXME Deprecate this method in GLPI 10.1.
if (!in_array(self::ASSIGNED, array_keys($this->getAllStatusArray()))) {
return $input;
}
if (
(
$this->hasValidActorInInput($input, User::class, CommonITILActor::ASSIGN)
|| $this->hasValidActorInInput($input, Group::class, CommonITILActor::ASSIGN)
|| $this->hasValidActorInInput($input, Supplier::class, CommonITILActor::ASSIGN)
)
&& (in_array($input['status'], $this->getNewStatusArray()))
&& !$this->isStatusComputationBlocked($input)
) {
$input["status"] = self::ASSIGNED;
}
return $input;
}
/**
* Check if input contains a valid actor for given itemtype / actortype.
*
* @param array $input
* @param string $itemtype
* @param string $actortype
*
* @return bool
*/
private function hasValidActorInInput(array $input, string $itemtype, string $actortype): bool
{
$input_id_key = sprintf(
'_%s_%s',
getForeignKeyFieldForItemType($itemtype),
self::getActorFieldNameType($actortype)
);
$input_notif_key = sprintf(
'%s_notif',
$input_id_key
);
$has_valid_actor = false;
if (array_key_exists($input_id_key, $input)) {
if (is_array($input[$input_id_key]) && !empty($input[$input_id_key])) {
foreach ($input[$input_id_key] as $key => $actor_id) {
if (
// actor with valid ID
(int)$actor_id > 0
// or "email" actor
|| (
$itemtype === User::class
&& (int)$actor_id === 0
&& array_key_exists($input_notif_key, $input)
&& (bool)($input[$input_notif_key]['use_notification'][$key] ?? false) === true
&& !empty($input[$input_notif_key]['alternative_email'][$key])
)
) {
$has_valid_actor = true;
break;
}
}
} elseif (is_numeric($input[$input_id_key])) {
$actor_id = (int)$input[$input_id_key];
if (
// actor with valid ID
$actor_id > 0
// or "email" actor
|| (
$itemtype === User::class
&& $actor_id === 0
// Expected formats
//
// Value provided by Change::getDefaultValues()
// '_users_id_requester_notif' => [
// 'use_notification' => 1,
// 'alternative_email' => 'user1@example.com',
// ]
//
// OR
//
// Value provided by Ticket::getDefaultValues()
// '_users_id_requester_notif' => [
// 'use_notification' => [1, 0],
// 'alternative_email' => ['user1@example.com', 'user2@example.com'],
// ]
&& array_key_exists($input_notif_key, $input)
&& (
array_key_exists('use_notification', $input[$input_notif_key])
&& (
(
is_array($input[$input_notif_key]['use_notification'])
&& (bool)($input[$input_notif_key]['use_notification'][0] ?? false) === true
)
|| (bool)($input[$input_notif_key]['use_notification'] ?? false) === true
)
)
&& (
array_key_exists('alternative_email', $input[$input_notif_key])
&& (
(
is_array($input[$input_notif_key]['alternative_email'])
&& !empty($input[$input_notif_key]['alternative_email'][0])
)
|| !empty($input[$input_notif_key]['alternative_email'])
)
)
)
) {
$has_valid_actor = true;
}
}
}
return $has_valid_actor;
}
/**
* Parameter class to be use for this item (user templates)
* @return string class name
*/
abstract public static function getContentTemplatesParametersClass(): string;
public static function getDataToDisplayOnKanban($ID, $criteria = [])
{
global $DB;
$items = [];
$itil_table = static::getTable();
$WHERE = ['is_deleted' => 0];
$WHERE += $criteria;
$WHERE += getEntitiesRestrictCriteria();
$request = [
'SELECT' => [$itil_table . '.id'],
'FROM' => $itil_table,
'WHERE' => $WHERE
];
$iterator = $DB->request($request);
foreach ($iterator as $data) {
// Create a fake item to get just the actors without loading all other information about items.
$temp_item = new static();
$temp_item->getFromDB($data['id']);
$data = [
'id' => $temp_item->fields['id'],
'name' => $temp_item->fields['name'],
'content' => $temp_item->fields['content'],
'status' => $temp_item->fields['status'],
];
if (!$temp_item->canViewItem()) {
continue;
}
// Build team member data
$supported_teamtypes = [
'User' => ['id', 'firstname', 'realname'],
'Group' => ['id', 'name'],
'Supplier' => ['id', 'name'],
];
$members = [
'User' => $temp_item->getUsers(CommonITILActor::ASSIGN),
'Group' => $temp_item->getGroups(CommonITILActor::ASSIGN),
'Supplier' => $temp_item->getSuppliers(CommonITILActor::ASSIGN),
];
$team = [];
foreach ($supported_teamtypes as $itemtype => $fields) {
$fields[] = 'id';
$fields[] = new QueryExpression($DB->quoteValue($itemtype) . ' AS ' . $DB->quoteName('itemtype'));
$member_ids = array_map(static function ($e) use ($itemtype) {
return $e[$itemtype::getForeignKeyField()];
}, $members[$itemtype]);
if (count($member_ids)) {
$itemtable = $itemtype::getTable();
$all_items = $DB->request([
'SELECT' => $fields,
'FROM' => $itemtable,
'WHERE' => [
"{$itemtable}.id" => $member_ids
]
]);
$all_members[$itemtype] = [];
foreach ($all_items as $member_data) {
if ($itemtype === User::class) {
$member_data['name'] = formatUserName(
$member_data['id'],
'',
$member_data['realname'],
$member_data['firstname']
);
}
$team[] = $member_data;
}
}
}
$data['_itemtype'] = static::class;
$data['_team'] = $team;
if (static::class === Ticket::class) {
$ticket_table = Ticket::getTable();
$tt_table = Ticket_Ticket::getTable();
$links = [];
$link_iterator = $DB->request([
'FROM' => new \QueryUnion([
[
'SELECT' => [
new QueryExpression($DB->quoteName('tickets_id_1') . ' AS ' . $DB->quoteName('tickets_id')),
'status'
],
'FROM' => $tt_table,
'LEFT JOIN' => [
$ticket_table => [
'ON' => [
$ticket_table => 'id',
$tt_table => 'tickets_id_1'
]
]
],
'WHERE' => [
'tickets_id_1' => $data['id'],
'link' => Ticket_Ticket::PARENT_OF
]
],
[
'SELECT' => [
new QueryExpression($DB->quoteName('tickets_id_2') . ' AS ' . $DB->quoteName('tickets_id')),
'status'
],
'FROM' => $tt_table,
'LEFT JOIN' => [
$ticket_table => [
'ON' => [
$ticket_table => 'id',
$tt_table => 'tickets_id_1'
]
]
],
'WHERE' => [
'tickets_id_2' => $data['id'],
'link' => Ticket_Ticket::SON_OF
]
]
])
]);
foreach ($link_iterator as $link_data) {
$links[$link_data['tickets_id']] = $link_data;
}
if ($links) {
if (count($links)) {
$data['_steps'] = $links;
}
}
} else {
$data['_steps'] = [];
}
$data['_readonly'] = !static::canUpdate() || !$temp_item->canUpdateItem();
$items[$data['id']] = $data;
}
return $items;
}
public static function getKanbanColumns($ID, $column_field = null, $column_ids = [], $get_default = false)
{
if (!in_array($column_field, ['status'])) {
return [];
}
$columns = [];
$criteria = [];
if (empty($column_ids)) {
return [];
}
// Never try getting cards in drop-only columns
$columns_defined = self::getAllKanbanColumns('status');
$statuses_from_db = array_filter($column_ids, static function ($id) use ($columns_defined) {
$id = (int) $id;
return isset($columns_defined[$id]) && (!isset($columns_defined[$id]['drop_only']) || $columns_defined[$id]['drop_only'] === false);
});
if (count($statuses_from_db)) {
$criteria = [
'status' => $statuses_from_db
];
}
if (!isset($criteria['status'])) {
// Avoid fetching everything when nothing is needed
return [];
}
$items = self::getDataToDisplayOnKanban($ID, $criteria);
$extracolumns = self::getAllKanbanColumns($column_field, $column_ids, $get_default);
foreach ($extracolumns as $column_id => $column) {
$columns[$column_id] = $column;
}
foreach ($items as $item) {
if (!array_key_exists($item[$column_field], $columns)) {
continue;
}
$itemtype = $item['_itemtype'];
$card = [
'id' => "{$itemtype}-{$item['id']}",
'title' => '<span class="pointer">' . $item['name'] . '</span>',
'title_tooltip' => Html::resume_text(RichText::getTextFromHtml($item['content'], false, true), 100),
'is_deleted' => $item['is_deleted'] ?? false,
];
$content = "<div class='kanban-plugin-content'>";
$plugin_content_pre = Plugin::doHookFunction('pre_kanban_content', [
'itemtype' => $itemtype,
'items_id' => $item['id'],
]);
if (!empty($plugin_content_pre['content'])) {
$content .= $plugin_content_pre['content'];
}
$content .= "</div>";
// Core content
$content .= "<div class='kanban-core-content'>";
if (isset($item['_steps']) && count($item['_steps'])) {
$done = count(array_filter($item['_steps'], static function ($l) {
return in_array($l['status'], static::getClosedStatusArray());
}));
$total = count($item['_steps']);
$content .= "<div class='flex-break'></div>";
$content .= sprintf(__('%s / %s tasks complete'), $done, $total);
}
$content .= "<div class='flex-break'></div>";
$content .= "</div>";
$content .= "<div class='kanban-plugin-content'>";
$plugin_content_post = Plugin::doHookFunction('post_kanban_content', [
'itemtype' => $itemtype,
'items_id' => $item['id'],
]);
if (!empty($plugin_content_post['content'])) {
$content .= $plugin_content_post['content'];
}
$content .= "</div>";
$card['content'] = $content;
$card['_team'] = $item['_team'];
$card['_readonly'] = $item['_readonly'];
$card['_form_link'] = $itemtype::getFormUrlWithID($item['id']);
$card['_metadata'] = [];
$metadata_values = ['name', 'content'];
foreach ($metadata_values as $metadata_value) {
if (isset($item[$metadata_value])) {
$card['_metadata'][$metadata_value] = $item[$metadata_value];
}
}
if (isset($card['_metadata']['content']) && is_string($card['_metadata']['content'])) {
$card['_metadata']['content'] = Glpi\RichText\RichText::getTextFromHtml($card['_metadata']['content'], false, true);
} else {
$card['_metadata']['content'] = '';
}
$card['_metadata'] = Plugin::doHookFunction(Hooks::KANBAN_ITEM_METADATA, [
'itemtype' => $itemtype,
'items_id' => $item['id'],
'metadata' => $card['_metadata']
])['metadata'];
$columns[$item[$column_field]]['items'][] = $card;
}
// If no specific columns were asked for, drop empty columns.
// If specific columns were asked for, such as when loading a user's Kanban view, we must preserve them.
// We always preserve the 'No Status' column.
foreach ($columns as $column_id => $column) {
if (
$column_id !== 0 && !in_array($column_id, $column_ids) &&
(!isset($column['items']) || !count($column['items']))
) {
unset($columns[$column_id]);
}
}
return $columns;
}
public static function showKanban($ID)
{
$itilitem = new static();
if (($ID > 0 && !$itilitem->getFromDB($ID)) || !$itilitem::canView()) {
return false;
}
$team_role_ids = static::getTeamRoles();
$team_roles = [];
foreach ($team_role_ids as $role_id) {
$team_roles[$role_id] = static::getTeamRoleName($role_id);
}
$supported_itemtypes = [];
$supported_itemtypes[static::class] = [
'name' => static::getTypeName(1),
'icon' => static::getIcon(),
'fields' => [
'name' => [
'placeholder' => __('Name')
],
'content' => [
'placeholder' => __('Content'),
'type' => 'textarea'
],
'users_id' => [
'type' => 'hidden',
'value' => $_SESSION['glpiID']
]
],
'team_itemtypes' => static::getTeamItemtypes(),
'team_roles' => $team_roles,
'allow_create' => static::canCreate(),
];
$column_field = [
'id' => 'status',
'extra_fields' => []
];
$itemtype = static::class;
$rights = [
'create_item' => self::canCreate(),
'delete_item' => self::canDelete(),
'create_column' => false,
'modify_view' => true,
'order_card' => true,
'create_card_limited_columns' => []
];
TemplateRenderer::getInstance()->display('components/kanban/kanban.html.twig', [
'kanban_id' => 'kanban',
'rights' => $rights,
'supported_itemtypes' => $supported_itemtypes,
'max_team_images' => 3,
'column_field' => $column_field,
'item' => [
'itemtype' => $itemtype,
'items_id' => $ID
],
'supported_filters' => [
'title' => [
'description' => _x('filters', 'The title of the item'),
'supported_prefixes' => ['!', '#'] // Support exclusions and regex
],
'type' => [
'description' => _x('filters', 'The type of the item'),
'supported_prefixes' => ['!']
],
'content' => [
'description' => _x('filters', 'The content of the item'),
'supported_prefixes' => ['!', '#'] // Support exclusions and regex
],
'team' => [
'description' => _x('filters', 'A team member for the item'),
'supported_prefixes' => ['!']
],
'user' => [
'description' => _x('filters', 'A user in the team of the item'),
'supported_prefixes' => ['!']
],
'group' => [
'description' => _x('filters', 'A group in the team of the item'),
'supported_prefixes' => ['!']
],
'supplier' => [
'description' => _x('filters', 'A supplier in the team of the item'),
'supported_prefixes' => ['!']
],
] + self::getKanbanPluginFilters(static::getType()),
]);
}
public static function getAllForKanban($active = true, $current_id = -1)
{
// ITIL items only have a global view
$items = [
-1 => __('Global')
];
return $items;
}
public static function getAllKanbanColumns($column_field = null, $column_ids = [], $get_default = false)
{
if ($column_field === null) {
$column_field = 'status';
}
$columns = [];
if ($column_field === null || $column_field === 'status') {
$all_statuses = static::getAllStatusArray();
foreach ($all_statuses as $status_id => $status) {
$columns['status'][$status_id] = [
'name' => $status,
'color_class' => 'itilstatus ' . static::getStatusKey($status_id),
'drop_only' => (int) $status_id === self::CLOSED
];
}
} else {
return [];
}
return $columns[$column_field];
}
public static function getTeamRoles(): array
{
return [
Team::ROLE_REQUESTER,
Team::ROLE_OBSERVER,
Team::ROLE_ASSIGNED,
];
}
public static function getTeamRoleName(int $role, int $nb = 1): string
{
switch ($role) {
case Team::ROLE_REQUESTER:
return _n('Requester', 'Requesters', $nb);
case Team::ROLE_OBSERVER:
return _n('Watcher', 'Watchers', $nb);
case Team::ROLE_ASSIGNED:
return _n('Assignee', 'Assignees', $nb);
}
return '';
}
public static function getTeamItemtypes(): array
{
return ['User', 'Group', 'Supplier'];
}
public function addTeamMember(string $itemtype, int $items_id, array $params = []): bool
{
$role = $params['role'] ?? CommonITILActor::ASSIGN;
/** @var CommonDBTM $link_class */
$link_class = null;
switch ($itemtype) {
case 'User':
$link_class = $this->userlinkclass;
break;
case 'Group':
$link_class = $this->grouplinkclass;
break;
case 'Supplier':
$link_class = $this->supplierlinkclass;
break;
}
if ($link_class === null) {
return false;
}
$link_item = new $link_class();
/** @var CommonDBTM $itemtype */
$result = $link_item->add([
static::getForeignKeyField() => $this->getID(),
$itemtype::getForeignKeyField() => $items_id,
'type' => $role
]);
return (bool) $result;
}
public function deleteTeamMember(string $itemtype, int $items_id, array $params = []): bool
{
$role = $params['role'] ?? CommonITILActor::ASSIGN;
/** @var CommonDBTM $link_class */
$link_class = null;
switch ($itemtype) {
case 'User':
$link_class = $this->userlinkclass;
break;
case 'Group':
$link_class = $this->grouplinkclass;
break;
case 'Supplier':
$link_class = $this->supplierlinkclass;
break;
}
if ($link_class === null) {
return false;
}
$link_item = new $link_class();
/** @var CommonDBTM $itemtype */
$result = $link_item->deleteByCriteria([
static::getForeignKeyField() => $this->getID(),
$itemtype::getForeignKeyField() => $items_id,
'type' => $role
]);
return (bool) $result;
}
public function getTeam(): array
{
global $DB;
$team = [];
$team_itemtypes = static::getTeamItemtypes();
/** @var CommonDBTM $itemtype */
foreach ($team_itemtypes as $itemtype) {
/** @var CommonDBTM $link_class */
$link_class = null;
switch ($itemtype) {
case 'User':
$link_class = $this->userlinkclass;
break;
case 'Group':
$link_class = $this->grouplinkclass;
break;
case 'Supplier':
$link_class = $this->supplierlinkclass;
break;
}
if ($link_class === null) {
continue;
}
$select = [];
if ($itemtype === 'User') {
$select = [$link_class::getTable() . '.' . $itemtype::getForeignKeyField(), 'type', 'name', 'realname', 'firstname'];
} else {
$select = [
$link_class::getTable() . '.' . $itemtype::getForeignKeyField(), 'type', 'name',
new QueryExpression('NULL as realname'),
new QueryExpression('NULL as firstname')
];
}
$it = $DB->request([
'SELECT' => $select,
'FROM' => $link_class::getTable(),
'WHERE' => [static::getForeignKeyField() => $this->getID()],
'LEFT JOIN' => [
$itemtype::getTable() => [
'ON' => [
$itemtype::getTable() => 'id',
$link_class::getTable() => $itemtype::getForeignKeyField()
]
]
]
]);
foreach ($it as $data) {
$items_id = $data[$itemtype::getForeignKeyField()];
$member = [
'itemtype' => $itemtype,
'items_id' => $items_id,
'role' => $data['type'],
'name' => $data['name'],
'realname' => $data['realname'],
'firstname' => $data['firstname'],
'display_name' => formatUserName($items_id, $data['name'], $data['realname'], $data['firstname'])
];
$team[] = $member;
}
}
return $team;
}
public function getTimelineStats(): array
{
global $DB;
$stats = [
'total_duration' => 0,
'percent_done' => 0,
];
// compute itilobject duration
$task_class = $this->getType() . "Task";
$task_table = getTableForItemType($task_class);
$foreign_key = $this->getForeignKeyField();
$criteria = [
'SELECT' => ['SUM' => 'actiontime AS actiontime'],
'FROM' => $task_table,
'WHERE' => [$foreign_key => $this->fields['id']]
];
$req = $DB->request($criteria);
if ($row = $req->current()) {
$stats['total_duration'] = $row['actiontime'];
}
// compute itilobject percent done
$criteria = [
$foreign_key => $this->fields['id'],
'state' => [Planning::TODO, Planning::DONE]
];
$total_tasks = countElementsInTable($task_table, $criteria);
$criteria = [
$foreign_key => $this->fields['id'],
'state' => Planning::DONE,
];
$done_tasks = countElementsInTable($task_table, $criteria);
if ($total_tasks != 0) {
$stats['percent_done'] = floor(100 * $done_tasks / $total_tasks);
}
return $stats;
}
/**
* Returns an instance of validation class, if it exists.
*
* @return CommonITILValidation|null
*/
public static function getValidationClassInstance(): ?CommonITILValidation
{
$validation_class = static::class . 'Validation';
if (class_exists($validation_class)) {
return new $validation_class();
}
return null;
}
/**
* Instead of "{itemtype} - {name}" we will use {itemtype} ({id}) - {name}
* as the ID of a Ticket/Change/Problem is an important information
*
* @return string
*/
public function getBrowserTabName(): string
{
return sprintf(
__('%1$s (#%2$s) - %3$s'),
static::getTypeName(1),
$this->getID(),
$this->getHeaderName()
);
}
/**
* Transfer "_actors" input (introduced in 10.0.0) into historical input keys.
*
* @param array $input
*
* @return array
*/
protected function transformActorsInput(array $input): array
{
// Reload actors to be able to identify deleted users.
if (!$this->isNewItem()) {
$this->loadActors();
}
if (
array_key_exists('_actors', $input)
&& is_array($input['_actors'])
&& count($input['_actors'])
) {
foreach (['requester', 'observer', 'assign'] as $actor_type) {
$actor_type_value = constant(CommonITILActor::class . '::' . strtoupper($actor_type));
if ($actor_type_value === CommonITILActor::ASSIGN && !$this->canAssign()) {
continue;
}
if ($actor_type_value !== CommonITILActor::ASSIGN && !$this->isNewItem() && !$this->canUpdateItem()) {
continue;
}
$get_input_key = function (string $actor_itemtype, string $actor_type): string {
return sprintf(
'_%s_%s',
getForeignKeyFieldForItemType($actor_itemtype),
$actor_type
);
};
// Normalize all keys.
foreach ([User::class, Group::class, Supplier::class] as $actor_itemtype) {
$input_key = $get_input_key($actor_itemtype, $actor_type);
$notif_key = sprintf('%s_notif', $input_key);
if (!array_key_exists($input_key, $input) || !is_array($input[$input_key])) {
$input[$input_key] = !empty($input[$input_key]) ? [$input[$input_key]] : [];
}
if ($actor_itemtype !== Group::class) {
if (
!array_key_exists($notif_key, $input)
|| !is_array($input[$notif_key])
|| (
!array_key_exists('use_notification', $input[$notif_key])
&& !array_key_exists('alternative_email', $input[$notif_key])
)
) {
$input[$notif_key] = [
'use_notification' => [],
'alternative_email' => [],
];
} else {
foreach (['use_notification', 'alternative_email'] as $param_key) {
if (!is_array($input[$notif_key][$param_key])) {
$input[$notif_key][$param_key] = !empty($input[$notif_key][$param_key]) ? [$input[$notif_key][$param_key]] : [];
}
}
}
}
$input[sprintf('%s_deleted', $input_key)] = [];
}
$actors = array_key_exists($actor_type, $input['_actors']) && is_array($input['_actors'][$actor_type])
? $input['_actors'][$actor_type]
: [];
// Extract actors from new actors list
foreach ($actors as $actor) {
$input_key = $get_input_key($actor['itemtype'], $actor_type);
$notif_key = sprintf('%s_notif', $input_key);
// Use alternative_email in value key for "email" actors
$value_key = sprintf('_actors_%s', $actor['items_id'] ?: $actor['alternative_email'] ?? '');
if (array_key_exists($value_key, $input[$input_key])) {
continue;
}
$input[$input_key][$value_key] = $actor['items_id'];
if ($actor_itemtype !== Group::class && array_key_exists('use_notification', $actor)) {
$input[$notif_key]['use_notification'][$value_key] = $actor['use_notification'];
$input[$notif_key]['alternative_email'][$value_key] = $actor['alternative_email'] ?? '';
}
}
// Identify deleted actors
if (!$this->isNewItem()) {
$existings = $this->getActorsForType($actor_type_value);
foreach ($existings as $existing) {
$found = false;
foreach ($actors as $actor) {
if (
(
// "email" actor match
$actor['itemtype'] === User::class
&& $actor['items_id'] == 0
&& $actor['itemtype'] == $existing['itemtype']
&& $actor['alternative_email'] == $existing['alternative_email']
)
|| (
// other actor match
$actor['items_id'] != 0
&& $actor['itemtype'] == $existing['itemtype']
&& $actor['items_id'] == $existing['items_id']
)
) {
$found = true;
break;
}
}
if ($found === false) {
$input_key = $get_input_key($existing['itemtype'], $actor_type);
$input[sprintf('%s_deleted', $input_key)][] = $existing;
}
}
}
}
unset($input['_actors']);
}
return $input;
}
}
Zerion Mini Shell 1.0