Current File : /var/www/projetos/suporte.iigd.com.br/src/PendingReasonCron.php
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2024 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
use Glpi\Toolbox\Sanitizer;
/**
* @since 10.0.0
*/
class PendingReasonCron extends CommonDBTM
{
const TASK_NAME = 'pendingreason_autobump_autosolve';
/**
* Get task description
*
* @return string
*/
public static function getTaskDescription(): string
{
return __("Send automated follow-ups on pending tickets and solve them if necessary");
}
public static function cronInfo($name)
{
return [
'description' => self::getTaskDescription(),
];
}
/**
* Run from cronTask
*
* @param CronTask $task
*/
public static function cronPendingreason_autobump_autosolve(CronTask $task)
{
/** @var \DBmysql $DB */
global $DB;
$config = Config::getConfigurationValues('core', ['system_user']);
if (empty($config['system_user'])) {
trigger_error("Missing system_user config", E_USER_WARNING);
return 0;
}
$user = User::getById($config['system_user']);
if (!$user) {
trigger_error("Missing system_user user", E_USER_WARNING);
return 0;
}
$targets = [
Ticket::getType(),
Change::getType(),
Problem::getType(),
];
$now = date("Y-m-d H:i:s");
$data = $DB->request([
'SELECT' => 'id',
'FROM' => PendingReason_Item::getTable(),
'WHERE' => [
'pendingreasons_id' => ['>', 0],
'followup_frequency' => ['>', 0],
'itemtype' => $targets
]
]);
foreach ($data as $row) {
$pending_item = PendingReason_Item::getById($row['id']);
$itemtype = $pending_item->fields['itemtype'];
$item = $itemtype::getById($pending_item->fields['items_id']);
if (!$item) {
trigger_error("Failed to load item", E_USER_WARNING);
continue;
}
if ($item->fields['status'] != CommonITILObject::WAITING) {
$pending_item->delete([
'id' => $pending_item->fields['id'],
]);
continue;
}
$next_bump = $pending_item->getNextFollowupDate();
$resolve = $pending_item->getAutoResolvedate();
if ($next_bump && $now > $next_bump) {
// Load pending reason
$pending_reason = PendingReason::getById($pending_item->fields['pendingreasons_id']);
if (!$pending_reason) {
trigger_error("Failed to load PendingReason", E_USER_WARNING);
continue;
}
$template_id = $pending_reason->fields['itilfollowuptemplates_id'];
// No template defined; can't bump
if (!$template_id) {
continue;
}
// Load followup template
$fup_template = ITILFollowupTemplate::getById($template_id);
if (!$fup_template) {
trigger_error("Failed to load ITILFollowupTemplate::{$pending_reason->fields['itilfollowuptemplates_id']}", E_USER_WARNING);
continue;
}
$success = $pending_item->update([
'id' => $pending_item->getID(),
'bump_count' => $pending_item->fields['bump_count'] + 1,
'last_bump_date' => date("Y-m-d H:i:s"),
]);
if (!$success) {
trigger_error("Can't bump, unable to update pending item", E_USER_WARNING);
continue;
}
// Add bump (new followup from template)
$fup = new ITILFollowup();
$fup->add([
'itemtype' => $item::getType(),
'items_id' => $item->getID(),
'users_id' => $config['system_user'],
'content' => Sanitizer::sanitize($fup_template->getRenderedContent($item)),
'is_private' => $fup_template->fields['is_private'],
'requesttypes_id' => $fup_template->fields['requesttypes_id'],
'timeline_position' => CommonITILObject::TIMELINE_RIGHT,
'_no_reopen' => 1,
]);
$task->addVolume(1);
} else if ($resolve && $now > $resolve) {
// Load pending reason
$pending_reason = PendingReason::getById($pending_item->fields['pendingreasons_id']);
if (!$pending_reason) {
trigger_error("Failed to load PendingReason", E_USER_WARNING);
continue;
}
// Load solution template
$solution_template = SolutionTemplate::getById($pending_reason->fields['solutiontemplates_id']);
if (!$solution_template) {
trigger_error("Failed to load SolutionTemplate::{$pending_reason->fields['solutiontemplates_id']}", E_USER_WARNING);
continue;
}
// Add solution
$solution = new ITILSolution();
$solution->add([
'itemtype' => $item::getType(),
'items_id' => $item->getID(),
'solutiontypes_id' => $solution_template->fields['solutiontypes_id'],
'content' => Sanitizer::sanitize($solution_template->getRenderedContent($item)),
'users_id' => $config['system_user'],
]);
$task->addVolume(1);
}
}
return 1;
}
/**
* Return the localized name of the current Type
* Should be overloaded in each new class
*
* @param integer $nb Number of items
*
* @return string
**/
public static function getTypeName($nb = 0)
{
return __('Automatic followups / resolution');
}
}
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