%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
global $DB;
Session::checkLoginUser();
Session::checkRight("profile", READ);
if(!empty($_POST['submit']))
{
$data_ini = $_POST['date1'];
$data_fin = $_POST['date2'];
}
else {
$data_ini = date("Y-01-01");
$data_fin = date("Y-m-d");
}
if(!isset($_POST["sel_ent"])) {
//$id_ent = $_GET["sel_ent"];
$id_ent = "";
}
else {
$id_ent = $_POST["sel_ent"];
}
function conv_data($data) {
if($data != "") {
$source = $data;
$date = new DateTime($source);
return $date->format('d-m-Y');}
else {
return "";
}
}
function conv_data_hora($data) {
if($data != "") {
$source = $data;
$date = new DateTime($source);
return $date->format('d-m-Y H:i:s');}
else {
return "";
}
}
function dropdown( $name, array $options, $selected=null ) {
/*** begin the select ***/
$dropdown = '<select style="width: 300px; height: 27px;" autofocus name="'.$name.'" id="'.$name.'">'."\n";
$selected = $selected;
/*** loop over the options ***/
foreach( $options as $key=>$option )
{
/*** assign a selected value ***/
$select = $selected==$key ? ' selected' : null;
/*** add each option to the dropdown ***/
$dropdown .= '<option value="'.$key.'"'.$select.'>'.$option.'</option>'."\n";
}
/*** close the select ***/
$dropdown .= '</select>'."\n";
/*** and return the completed dropdown ***/
return $dropdown;
}
function margins() {
global $DB;
$query_lay = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'layout' AND users_id = ".$_SESSION['glpiID']." ";
$result_lay = $DB->query($query_lay);
$layout = $DB->result($result_lay,0,'value');
//redirect to index
if($layout == '0')
{
// sidebar
$margin = '0px 5% 0px 5%';
}
if($layout == 1 || $layout == '' )
{
//top menu
$margin = '0px 2% 0px 2%';
}
return $margin;
}
?>
<html>
<head>
<title> GLPI - <?php echo __('Tickets', 'dashboard') ?> </title>
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta charset="utf-8">
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<link href="../css/font-awesome.css" type="text/css" rel="stylesheet" />
<script language="javascript" src="../js/jquery.min.js"></script>
<link href="../inc/select2/select2.css" rel="stylesheet" type="text/css">
<script src="../inc/select2/select2.js" type="text/javascript" language="javascript"></script>
<script src="../js/bootstrap-datepicker.js"></script>
<link href="../css/datepicker.css" rel="stylesheet" type="text/css">
<script src="../js/media/js/jquery.dataTables.min.js"></script>
<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />
<script src="../js/media/js/dataTables.bootstrap.js"></script>
<script src="../js/extensions/Buttons/js/dataTables.buttons.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.html5.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.bootstrap.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.print.min.js"></script>
<script src="../js/media/pdfmake.min.js"></script>
<script src="../js/media/vfs_fonts.js"></script>
<script src="../js/media/jszip.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.colVis.min.js"></script>
<script src="../js/extensions/Select/js/dataTables.select.min.js"></script>
<link href="../js/extensions/Select/css/select.bootstrap.css" type="text/css" rel="stylesheet" />
<style type="text/css">
select { width: 60px; }
table.dataTable { empty-cells: show; }
a:link, a:visited, a:active { text-decoration: none;}
</style>
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">'; ?>
</head>
<body style="background-color: #e5e5e5;">
<div id='content' >
<div id='container-fluid' style="margin: <?php echo margins(); ?> ;">
<div id="charts" class="fluid chart">
<div id="head-lg" class="fluid" style="min-height: 320px;">
<style type="text/css">
a:link, a:visited, a:active {text-decoration: none;}
a:hover {color: #000099;}
</style>
<a href="../index.php"><i class="fa fa-home" style="font-size:14pt; margin-left:25px;"></i><span></span></a>
<div id="titulo_rel"> <?php echo __('Tickets', 'dashboard') ?> </div>
<div id="datas-tec3" class="col-md-12 fluid" >
<form id="form1" name="form1" class="form_rel" method="post" action="rel_tickets.php?con=1" style="margin-left: 15%;">
<table border="0" cellspacing="0" cellpadding="3" bgcolor="#efefef" class="tab_tickets" width="550">
<tr>
<td style="margin-top:2px; width:110px;"><?php echo __('Period'); ?>: </td>
<td style="width: 200px;">
<?php
$url = $_SERVER['REQUEST_URI'];
$arr_url = explode("?", $url);
$url2 = $arr_url[0];
echo'
<table>
<tr>
<td>
<div class="input-group date" id="dp1" data-date="'.$data_ini.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date1" value="'.$data_ini.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
<td>
<div class="input-group date" id="dp2" data-date="'.$data_fin.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date2" value="'.$data_fin.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
</tr>
</table> ';
?>
</td>
<td class="separator"> </td>
<td style="margin-top:2px; width:100px;"><?php echo __('Entity'); ?>: </td>
<td style="margin-top:2px;">
<?php
//select user entities
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
if($sel_ent == '' || $sel_ent == -1) {
$entities = $_SESSION['glpiactiveentities'];
$ents = implode(",",$entities);
}
else {
$ents = $sel_ent;
}
$user_ents = Profile_User::getUserEntities($_SESSION['glpiID'], true);
// lista de entidades
$sql_ent = "
SELECT id, name, completename AS cname
FROM glpi_entities
WHERE id IN (".$ents.")
ORDER BY cname ASC ";
$result_ent = $DB->query($sql_ent);
$arr_ent = array();
$arr_ent[-1] = "-----" ;
$arr_ent[0] = __('All') ;
while ($row_ent = $DB->fetchAssoc($result_ent)) {
$v_row_ent = $row_ent['id'];
$arr_ent[$v_row_ent] = $row_ent['cname'] ;
}
$name = 'sel_ent';
$options = $arr_ent;
$selected = $id_ent;
echo dropdown( $name, $options, $selected );
$id_sta1 = '';
$id_due1 = '';
if(isset($_REQUEST["sel_sta"]) && $_REQUEST["sel_sta"] != '0') {
$id_sta1 = $_REQUEST["sel_sta"];
if($_REQUEST["sel_sta"] == 'notclosed') {
$id_sta = "AND glpi_tickets.status <> 6";
}
elseif($_REQUEST["sel_sta"] == 'notold') {
$id_sta = "AND glpi_tickets.status NOT IN ('5','6')";
}
else {
$id_sta = "AND glpi_tickets.status = ".$_REQUEST["sel_sta"] ;
}
}
else { $id_sta = ''; }
if(isset($_REQUEST["sel_req"]) && $_REQUEST["sel_req"] != '0') { $id_req = $_REQUEST["sel_req"]; }
else { $id_req = ''; }
if(isset($_REQUEST["sel_pri"]) && $_REQUEST["sel_pri"] != '0') { $id_pri = $_REQUEST["sel_pri"]; }
else { $id_pri = ''; }
if(isset($_REQUEST["sel_cat"]) && $_REQUEST["sel_cat"] != '0') { $id_cat = $_REQUEST["sel_cat"]; }
else { $id_cat = ''; }
if(isset($_REQUEST["sel_tip"]) && $_REQUEST["sel_tip"] != '0') { $id_tip = $_REQUEST["sel_tip"]; }
else { $id_tip = ''; }
if(isset($_REQUEST["sel_due"]) && $_REQUEST["sel_due"] != '0') {
$id_due1 = $_REQUEST["sel_due"];
if($_REQUEST["sel_due"] == 1) {
$id_due = "AND time_to_resolve < solvedate";
}
if($_REQUEST["sel_due"] == 2) {
$id_due = "AND time_to_resolve >= solvedate";
}
}
else { $id_due = ''; }
?>
</td>
</tr>
<tr><td height="12px"></td></tr>
<tr>
<td style="margin-top:2px; width:100px;"><?php echo __('Status'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de status
$sql_sta = "
SELECT DISTINCT status
FROM glpi_tickets
ORDER BY status ASC";
$result_sta = $DB->query($sql_sta);
$arr_sta = array();
$arr_sta[0] = "-----";
while ($row_sta = $DB->fetchAssoc($result_sta))
{
$v_row_sta = $row_sta['status'];
$arr_sta[$v_row_sta] = Ticket::getStatus($row_sta['status']) ;
}
$arr_sta['notold'] = _x('status', 'Not solved');
$arr_sta['notclosed'] = _x('status', 'Not closed');
$name = 'sel_sta';
$options = $arr_sta;
$selected = $id_sta1;
echo dropdown( $name, $options, $selected );
?>
</td>
<td height="12px" width="25px"></td>
<td style="margin-top:2px; width:100px;"><?php echo __('Priority'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de tipos
$arr_pri = array();
$arr_pri[0] = "-----" ;
$arr_pri[1] = _x('priority', 'Very low');
$arr_pri[2] = _x('priority', 'Low');
$arr_pri[3] = _x('priority', 'Medium');
$arr_pri[4] = _x('priority', 'High');
$arr_pri[5] = _x('priority', 'Very high');
$arr_pri[6] = _x('priority', 'Major');
$name = 'sel_pri';
$options = $arr_pri;
$selected = $id_pri;
echo dropdown( $name, $options, $selected );
?>
</td>
</tr>
<tr><td height="12px"></td></tr>
<tr>
<td style="margin-top:2px; width:100px;"><?php echo __('Category'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de categorias
$sql_cat = "
SELECT id, completename AS name
FROM glpi_itilcategories
ORDER BY name ASC ";
$result_cat = $DB->query($sql_cat);
$arr_cat = array();
$arr_cat[0] = "-----" ;
while ($row_cat = $DB->fetchAssoc($result_cat))
{
$v_row_cat = $row_cat['id'];
$arr_cat[$v_row_cat] = $row_cat['name'] ;
}
$name = 'sel_cat';
$options = $arr_cat;
$selected = $id_cat;
echo dropdown( $name, $options, $selected );
?>
</td>
<td height="12px"></td>
<td style="margin-top:2px; width:100px;"><?php echo __('Type'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de tipos
$arr_tip = array();
$arr_tip[0] = "-----" ;
$arr_tip[1] = __('Incident') ;
$arr_tip[2] = __('Request');
$name = 'sel_tip';
$options = $arr_tip;
$selected = $id_tip;
echo dropdown( $name, $options, $selected );
?>
</td>
</tr>
<tr><td height="12px"></td></tr>
<tr>
<td style="margin-top:2px; width:100px;"><?php echo __('Due Date','dashboard'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de tipos
$arr_due = array();
$arr_due[0] = "-----" ;
$arr_due[1] = __('Overdue', 'dashboard') ;
$arr_due[2] = __('Within','dashboard');
$name = 'sel_due';
$options = $arr_due;
$selected = $id_due1;
echo dropdown( $name, $options, $selected );
?>
</td>
<td height="12px"></td>
<td style="margin-top:2px; width:165px;"><?php echo __('Source'); ?>: </td>
<td style="margin-top:2px;">
<?php
// lista de origem
$sql_req = "
SELECT id, name
FROM glpi_requesttypes
ORDER BY id ASC ";
$result_req = $DB->query($sql_req);
$arr_req = array();
$arr_req[0] = "-----";
while ($row_req = $DB->fetchAssoc($result_req))
{
$v_row_req = $row_req['id'];
$arr_req[$v_row_req] = $row_req['name'] ;
}
$name = 'sel_req';
$options = $arr_req;
$selected = $id_req;
echo dropdown( $name, $options, $selected );
?>
</td>
</tr>
<tr><td height="12px"></td></tr>
<tr>
<td colspan="5" align="center">
<button class="btn btn-primary btn-sm" type="submit" name="submit" value="Atualizar" ><i class="fa fa-search"></i> <?php echo __('Consult', 'dashboard'); ?></button>
<button class="btn btn-primary btn-sm" type="button" name="Limpar" value="Limpar" onclick="location.href='<?php echo $url2 ?>'" > <i class="fa fa-trash-o"></i> <?php echo __('Clean', 'dashboard'); ?> </button></td>
</td>
</tr>
</table>
<?php Html::closeForm(); ?>
</div>
</div>
<script language="Javascript">
$('#dp1').datepicker('update');
$('#dp2').datepicker('update');
</script>
<?php
//entidades
if(isset($_REQUEST['con'])) {
$con = $_REQUEST['con'];
}
else { $con = ''; }
if($con == "1") {
if(!isset($_POST['date1']))
{
$data_ini2 = $_GET['date1'];
$data_fin2 = $_GET['date2'];
}
else {
$data_ini2 = $_POST['date1'];
$data_fin2 = $_POST['date2'];
}
//entity
if(!isset($_REQUEST["sel_ent"]) || $_REQUEST["sel_ent"] == 0 || $_REQUEST["sel_ent"] == "" )
{
$id_ent = implode(',',$_SESSION['glpiactiveentities']);
$entidade = "AND glpi_tickets.entities_id IN (".$id_ent.")";
if(in_array(0,$user_ents)) {
$id_ent = 0 ;
$entidade = '';
}
else {
$id_ent = implode(',',$_SESSION['glpiactiveentities']);
$entidade = "AND glpi_tickets.entities_id IN (".$id_ent.")";
}
}
else {
$id_ent = $_REQUEST["sel_ent"];
$entidade = "AND glpi_tickets.entities_id IN (".$id_ent.") ";
}
$arr_param = array($id_ent, $id_sta, $id_req, $id_pri, $id_cat, $id_tip);
//dates
if($data_ini2 == $data_fin2) {
$datas2 = "LIKE '%".$data_ini2."%'";
}
else {
$datas2 = "BETWEEN '".$data_ini2." 00:00:00' AND '".$data_fin2." 23:59:59'";
}
//date type
if($id_sta1 == 5) {
$period = "AND glpi_tickets.solvedate ".$datas2." ";
}
elseif($id_sta1 == 6) {
$period = "AND glpi_tickets.closedate ".$datas2." ";
}
else {
$period = "AND glpi_tickets.date ".$datas2." ";
}
// Chamados
$sql_cham =
"SELECT id, entities_id, name, date, closedate, solvedate, status, users_id_recipient, requesttypes_id, priority, itilcategories_id, type, time_to_resolve
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
".$entidade."
".$period."
".$id_sta."
".$id_due."
AND glpi_tickets.requesttypes_id LIKE '%".$id_req."'
AND glpi_tickets.priority LIKE '%".$id_pri."'
AND glpi_tickets.itilcategories_id LIKE '%".$id_cat."'
AND glpi_tickets.type LIKE '%".$id_tip."'
ORDER BY id DESC ";
$result_cham = $DB->query($sql_cham);
$consulta1 =
"SELECT COUNT(glpi_tickets.id) AS total
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
".$entidade."
".$period."
".$id_sta."
".$id_due."
AND glpi_tickets.requesttypes_id LIKE '%".$id_req."'
AND glpi_tickets.priority LIKE '%".$id_pri."'
AND glpi_tickets.itilcategories_id LIKE '%".$id_cat."'
AND glpi_tickets.type LIKE '%".$id_tip."' ";
$result_cons1 = $DB->query($consulta1);
//$conta_cons = $DB->numrows($result_cons1);
$conta_cons = $DB->result($result_cons1,0,'total');
$consulta = $conta_cons;
if($consulta > 0) {
// nome da entidade
$chk_ent = explode(',',$id_ent);
$count_ent = count($chk_ent);
if($count_ent == 1) {
$sql_nm = "
SELECT name, completename AS cname
FROM `glpi_entities`
WHERE id IN (".$id_ent.")";
$result_nm = $DB->query($sql_nm);
$ent_name = $DB->fetchAssoc($result_nm);
}
else { $ent_name['cname'] = __("All"); }
//count by status
$query_stat = "
SELECT
SUM(case when glpi_tickets.status = 1 then 1 else 0 end) AS new,
SUM(case when glpi_tickets.status = 2 then 1 else 0 end) AS assig,
SUM(case when glpi_tickets.status = 3 then 1 else 0 end) AS plan,
SUM(case when glpi_tickets.status = 4 then 1 else 0 end) AS pend,
SUM(case when glpi_tickets.status = 5 then 1 else 0 end) AS solve,
SUM(case when glpi_tickets.status = 6 then 1 else 0 end) AS close
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
".$entidade."
".$period."
".$id_sta."
".$id_due."
AND glpi_tickets.requesttypes_id LIKE '%".$id_req."'
AND glpi_tickets.priority LIKE '%".$id_pri."'
AND glpi_tickets.itilcategories_id LIKE '%".$id_cat."'
AND glpi_tickets.type LIKE '%".$id_tip."' ";
$result_stat = $DB->query($query_stat);
$new = $DB->result($result_stat,0,'new') + 0;
$assig = $DB->result($result_stat,0,'assig') + 0;
$plan = $DB->result($result_stat,0,'plan') + 0;
$pend = $DB->result($result_stat,0,'pend') + 0;
$solve = $DB->result($result_stat,0,'solve') + 0;
$close = $DB->result($result_stat,0,'close') + 0;
//listar chamados
echo "
<div class='well info_box fluid col-md-12 report-tic' style='margin-left: -1px;'>
<table class='fluid' style=' width:100%; font-size: 18px; font-weight:bold; margin-bottom:25px; margin-top:20px; ' cellpadding = 1px>
<td style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> ".__('Entity', 'dashboard').": </span>".$ent_name['cname']." </td>
<td style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> ".__('Tickets', 'dashboard').": </span>".$consulta." </td>
<td colspan='3' style='font-size: 16px; font-weight:bold; vertical-align:middle; width:200px;'><span style='color:#000;'>
".__('Period', 'dashboard') .": </span> " . conv_data($data_ini2) ." a ". conv_data($data_fin2)."
</td>
<td> </td>
</table>
<table style='font-size: 16px; font-weight:bold; width: 50%;' border=0>
<tr>
<td><span style='color: #000;'>". _x('status','New').": </span><b>".$new." </b></td>
<td><span style='color: #000;'>". __('Assigned'). ": </span><b>". ($assig + $plan) ."</b></td>
<td><span style='color: #000;'>". __('Pending').": </span><b>".$pend." </b></td>
<td><span style='color: #000;'>". __('Solved','dashboard').": </span><b>".$solve." </b></td>
<td><span style='color: #000;'>". __('Closed').": </span><b>".$close." </b></td>
</tr>
<tr><td> </td></tr>
</table>
<table id='ticket' class='display' style='width: 99%; font-size: 11px; font-weight:bold;' cellpadding = 2px>
<thead>
<tr>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('ID')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Status')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Type')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Source')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Priority')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Category')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Title')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Content')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Requester')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Technician')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Opened','dashboard')."</th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Closed')." </th>
<th style='font-size: 12px; text-align: center; cursor:pointer;'> ".__('Due Date','dashboard')." </th>
</tr>
</thead>
<tbody>";
while($row = $DB->fetchAssoc($result_cham)){
$status1 = $row['status'];
if($status1 == "1" ) { $status1 = "new";}
if($status1 == "2" ) { $status1 = "assign";}
if($status1 == "3" ) { $status1 = "plan";}
if($status1 == "4" ) { $status1 = "waiting";}
if($status1 == "5" ) { $status1 = "solved";}
if($status1 == "6" ) { $status1 = "closed";}
//type
if($row['type'] == 1) { $type = __('Incident'); }
else { $type = __('Request'); }
//priority
$prio = $row['priority'];
if($prio == "1" ) { $pri = _x('priority', 'Very low');}
if($prio == "2" ) { $pri = _x('priority', 'Low');}
if($prio == "3" ) { $pri = _x('priority', 'Medium');}
if($prio == "4" ) { $pri = _x('priority', 'High');}
if($prio == "5" ) { $pri = _x('priority', 'Very high');}
if($prio == "6" ) { $pri = _x('priority', 'Major');}
//requerente
$sql_user = "SELECT glpi_tickets.id AS id, glpi_tickets.name AS title, glpi_tickets.content AS content, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 1 ";
$result_user = $DB->query($sql_user);
$row_user = $DB->fetchAssoc($result_user);
//tecnico
$sql_tec = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 2 ";
$result_tec = $DB->query($sql_tec);
$row_tec = $DB->fetchAssoc($result_tec);
//origem
$sql_req = "SELECT glpi_tickets.id AS id, glpi_requesttypes.name AS name
FROM `glpi_tickets` , glpi_requesttypes
WHERE glpi_tickets.requesttypes_id = glpi_requesttypes.`id`
AND glpi_tickets.id = ". $row['id'] ." ";
$result_req = $DB->query($sql_req);
$row_req = $DB->fetchAssoc($result_req);
//categoria
$sql_cat = "SELECT glpi_tickets.id AS id, glpi_itilcategories.completename AS name
FROM `glpi_tickets`, glpi_itilcategories
WHERE glpi_tickets.itilcategories_id = glpi_itilcategories.`id`
AND glpi_tickets.id = ". $row['id'] ." ";
$result_cat = $DB->query($sql_cat);
$row_cat = $DB->fetchAssoc($result_cat);
//check time_to_resolve
$sql_due = "SELECT time_to_resolve, closedate, solvedate
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
AND glpi_tickets.id = ". $row['id'] ." ";
$result_due = $DB->query($sql_due);
$row_due = $DB->fetchAssoc($result_due);
echo "
<tr style='font-weight:normal;'>
<td style='vertical-align:middle; text-align:center; font-weight:bold;'><a href=".$CFG_GLPI['url_base']."/front/ticket.form.php?id=". $row['id'] ." target=_blank >" . $row['id'] . "</a></td>
<td style='vertical-align:middle;'><img src=".$CFG_GLPI['url_base']."/pics/".$status1.".png title='".Ticket::getStatus($row['status'])."' style=' cursor: pointer; cursor: hand;'/> ".Ticket::getStatus($row['status'])."</td>
<td style='vertical-align:middle;'> ". $type ." </td>
<td style='vertical-align:middle;'> ". $row_req['name'] ." </td>
<td style='vertical-align:middle;text-align:center;'> ". $pri ." </td>
<td style='vertical-align:middle; max-width:150px;'> ". $row_cat['name'] ." </td>
<td style='vertical-align:middle;'> ". substr($row_user['title'],0,55) ." </td>
<td style='vertical-align:middle; max-width:550px;'> ". html_entity_decode($row_user['content']) ." </td>
<td style='vertical-align:middle;'> ". $row_user['name'] ." ".$row_user['sname'] ." </td>
<td style='vertical-align:middle;'> ". $row_tec['name'] ." ".$row_tec['sname'] ." </td>
<td style='vertical-align:middle; text-align:center;'> ". conv_data_hora($row['date']) ." </td>
<td style='vertical-align:middle; text-align:center;'> ". conv_data_hora($row['solvedate']) ." </td>";
$today = date("Y-m-d H:i:s");
if($row['solvedate'] > $row['time_to_resolve']) {
echo "<td style='vertical-align:middle; text-align:center; color:red;'> ". conv_data_hora($row['time_to_resolve']) ." </td>";
}
else {
if(!isset($row['solvedate']) AND $today > $row['time_to_resolve']) {
echo "<td style='vertical-align:middle; text-align:center; color:red;'> ". conv_data_hora($row['time_to_resolve']) ." </td>";
}
else {
echo "<td style='vertical-align:middle; text-align:center; color:green;'> ". conv_data_hora($row['time_to_resolve']) ." </td>";
}
}
echo "
</tr>";
}
echo "</tbody>
</table>
</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#ticket')
.removeClass( 'display' )
.addClass('table table-striped table-bordered table-hover dataTable');
$(document).ready(function() {
$('#ticket').DataTable( {
select: true,
dom: 'Blfrtip',
stateSave: true,
filter: false,
deferRender: true,
pagingType: "full_numbers",
sorting: [[0,'desc'],[1,'desc'],[2,'desc'],[3,'desc'],[4,'desc'],[5,'desc'],[6,'desc'],[7,'desc'],[8,'desc'],[9,'desc'],[10,'desc'],[11,'desc']],
displayLength: 25,
lengthMenu: [[25, 50, 75, 100], [25, 50, 75, 100]],
buttons: [
{
extend: "copyHtml5",
text: "<?php echo __('Copy'); ?>"
},
{
extend: "collection",
text: "<?php echo __('Print','dashboard'); ?>",
buttons:[
{
extend: "print",
autoPrint: true,
text: "<?php echo __('All','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:35px; margin-left: -1px;'><table id='print_tb' class='fluid' style='width: 80%; margin-left: 10%; font-size: 18px; font-weight:bold;' cellpadding = '1px'><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Entity'); ?> : </span><?php echo $ent_name['name']; ?> </td> <td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Tickets','dashboard'); ?> : </span><?php echo $consulta ; ?></td><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle; width:200px;'><span style='color:#000;'> <?php echo __('Period','dashboard'); ?> : </span> <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?> </td> </table></div>",
exportOptions: {
columns: ':visible'
}
},
{
extend: "print",
autoPrint: true,
text: "<?php echo __('Selected','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:35px; margin-left: -1px;'><table id='print_tb' class='fluid' style='width: 80%; margin-left: 10%; font-size: 18px; font-weight:bold;' cellpadding = '1px'><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Entity'); ?> : </span><?php echo $ent_name['name']; ?> </td> <td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Tickets','dashboard'); ?> : </span><?php echo $consulta ; ?></td><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle; width:200px;'><span style='color:#000;'> <?php echo __('Period','dashboard'); ?> : </span> <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?> </td> </table></div>",
exportOptions: {
columns: ':visible',
modifier: {
selected: true,
}
}
}
]
},
{
extend: "collection",
text: "<?php echo _x('button', 'Export'); ?>",
buttons: [ "csvHtml5", "excelHtml5",
{
extend: "pdfHtml5",
orientation: "landscape",
message: "<?php echo __('Entity', 'dashboard'); ?> : <?php echo $ent_name['name'] . ' - '; ?> <?php echo __('Tickets','dashboard'); ?> : <?php echo $consulta .' - '; ?> <?php echo __('Period','dashboard'); ?> : <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?> ",
exportOptions: {
columns: ':visible'
}
}
]
},
{
extend: 'colvis',
text: "<?php echo __('Show/hide columns', 'dashboard'); ?>",
columns: ':not(:first-child)',
postfixButtons: [ 'colvisRestore' ]
}
],
columnDefs: [ {
// "width": "30%",
//"targets": 7,
//targets: [7],
//visible: false
} ]
} );
} );
</script>
<?php
echo '</div><br>';
}
else {
echo "
<div id='nada_tic' class='well info_box fluid col-md-12'>
<table class='table' style='font-size: 18px; font-weight:bold;' cellpadding = 1px>
<tr><td style='vertical-align:middle; text-align:center;'> <span style='color: #000;'>" . __('No ticket found', 'dashboard') . "</td></tr>
<tr></tr>
</table></div>";
}
}
?>
<script type='text/javascript' >
$(document).ready(function() { $("#sel_ent").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_sta").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_req").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_pri").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_cat").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_tip").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_due").select2({dropdownAutoWidth : true}); });
</script>
</div>
</div>
</div>
</body>
</html>
Zerion Mini Shell 1.0