%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
include "../inc/functions.php";
global $DB;
Session::checkLoginUser();
Session::checkRight("profile", READ);
if(!empty($_REQUEST['date1']))
{
$data_ini = $_REQUEST['date1'];
$data_fin = $_REQUEST['date2'];
}
else {
$data_ini = date("Y-01-01");
$data_fin = date("Y-m-d");
}
if(!isset($_POST["sel_tec"])) {
$id_tec = $_GET["sel_tec"];
}
else {
$id_tec = $_POST["sel_tec"];
}
?>
<html>
<head>
<title> GLPI - <?php echo __('Tickets','dashboard') .' '. __('by Technician','dashboard') ?> </title>
<!-- <base href= "<?php $_SERVER['SERVER_NAME'] ?>" > -->
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta charset="utf-8">
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<link href="../css/font-awesome.css" type="text/css" rel="stylesheet" />
<script language="javascript" src="../js/jquery.min.js"></script>
<link href="../inc/select2/select2.css" rel="stylesheet" type="text/css">
<script src="../inc/select2/select2.js" type="text/javascript" language="javascript"></script>
<!-- gauge -->
<script src="../js/raphael.2.1.0.min.js"></script>
<script src="../js/justgage.1.0.1.min.js"></script>
<script src="../js/bootstrap-datepicker.js"></script>
<link href="../css/datepicker.css" rel="stylesheet" type="text/css">
<script src="../js/media/js/jquery.dataTables.min.js"></script>
<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />
<script src="../js/media/js/dataTables.bootstrap.js"></script>
<script src="../js/extensions/Buttons/js/dataTables.buttons.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.html5.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.bootstrap.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.print.min.js"></script>
<script src="../js/media/pdfmake.min.js"></script>
<script src="../js/media/vfs_fonts.js"></script>
<script src="../js/media/jszip.min.js"></script>
<script src="../js/extensions/Select/js/dataTables.select.js"></script>
<link href="../js/extensions/Select/css/select.bootstrap.css" type="text/css" rel="stylesheet" />
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">'; ?>
<style type="text/css">
select { width: 60px; }
table.dataTable { empty-cells: show; }
a:link, a:visited, a:active { text-decoration: none;}
</style>
</head>
<body style="background-color: #e5e5e5; margin-left:0%;">
<?php
# entity
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
//select entity
if($sel_ent == '' || $sel_ent == -1) {
$entities = $_SESSION['glpiactiveentities'];
$ent = implode(",",$entities);
$entidade = "AND glpi_tickets.entities_id IN (".$ent.") ";
$entidade_u = "AND glpi_profiles_users.entities_id IN (".$ent.") ";
$entidade_age = "AND glpi_tickets.entities_id IN (".$ent.")";
}
else {
$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.") ";
$entidade_u = "AND glpi_profiles_users.entities_id IN (".$sel_ent.") ";
$entidade_age = "AND glpi_tickets.entities_id IN (".$sel_ent.")";
}
//list techs
$sql_tec = "
SELECT DISTINCT glpi_users.`id` AS id , glpi_users.`firstname` AS name, glpi_users.`realname` AS sname
FROM `glpi_profiles_users`
LEFT JOIN `glpi_tickets_users`
ON (`glpi_tickets_users`.`users_id`=`glpi_profiles_users`.`users_id`)
LEFT JOIN `glpi_users`
ON (`glpi_users`.`id` = `glpi_profiles_users`.`users_id`)
WHERE `glpi_users`.`is_deleted` = '0'
AND `glpi_users`.`is_active` = '1'
AND glpi_tickets_users.type = 2
".$entidade_u."
ORDER BY name ASC ";
$result_tec = $DB->query($sql_tec);
?>
<div id='content' >
<div id='container-fluid' style="margin: <?php echo margins(); ?> ;">
<div id="charts" class="fluid chart" >
<div id="pad-wrapper" >
<div id="head-rel" class="fluid">
<style type="text/css">
a:link, a:visited, a:active { text-decoration: none }
a:hover { color: #000099; }
</style>
<a href="../index.php"><i class="fa fa-home" style="font-size:14pt; margin-left:25px;"></i><span></span></a>
<div id="titulo_rel" > <?php echo __('Tickets','dashboard') .' '. __('by Technician','dashboard') ?> </div>
<div id="datas-tec" class="span12 fluid" >
<form id="form1" name="form1" class="form_rel" method="post" action="rel_tecnico.php?con=1">
<table border="0" cellspacing="0" cellpadding="3" bgcolor="#efefef" >
<tr>
<td style="width: 310px;">
<?php
$url = $_SERVER['REQUEST_URI'];
$arr_url = explode("?", $url);
$url2 = $arr_url[0];
echo'
<table>
<tr>
<td>
<div class="input-group date" id="dp1" data-date="'.$data_ini.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date1" value="'.$data_ini.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
<td>
<div class="input-group date" id="dp2" data-date="'.$data_fin.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date2" value="'.$data_fin.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
</tr>
</table> ';
?>
<script language="Javascript">
$('#dp1').datepicker('update');
$('#dp2').datepicker('update');
</script>
</td>
<td style="margin-top:2px;">
<?php
// lista de técnicos
$res_tec = $DB->query($sql_tec);
$arr_tec = array();
$arr_tec[0] = "-- ". __('Select a technician','dashboard') . " --" ;
$DB->dataSeek($result_tec, 0) ;
while ($row_result = $DB->fetchAssoc($result_tec))
{
$v_row_result = $row_result['id'];
$arr_tec[$v_row_result] = $row_result['name']." ".$row_result['sname']." (".$row_result['id'].")" ;
}
$name = 'sel_tec';
$options = $arr_tec;
$selected = $id_tec;
echo dropdown( $name, $options, $selected );
?>
</td>
</tr>
<tr><td height="15px"></td></tr>
<tr>
<td colspan="2" align="center">
<button class="btn btn-primary btn-sm" type="submit" name="submit" value="Atualizar" ><i class="fa fa-search"></i> <?php echo __('Consult','dashboard'); ?></button>
<button class="btn btn-primary btn-sm" type="button" name="Limpar" value="Limpar" onclick="location.href='<?php echo $url2 ?>'" > <i class="fa fa-trash-o"></i> <?php echo __('Clean','dashboard'); ?> </button></td>
</td>
</tr>
</table>
<?php Html::closeForm(); ?>
<!-- </form> -->
</div>
</div>
<?php
//tecnico2
if(isset($_GET['con'])) {
$con = $_GET['con'];
if($con == "1") {
if(!isset($_REQUEST['date1']))
{
//$data_ini = date("Y-01-01");
//$data_fin = date("Y-m-d");
$data_ini2 = $_REQUEST['date1'];
$data_fin2 = $_REQUEST['date2'];
}
else {
$data_ini2 = $_REQUEST['date1'];
$data_fin2 = $_REQUEST['date2'];
}
if(!isset($_POST["sel_tec"])) {
$id_tec = $_GET["sel_tec"];
}
else {
$id_tec = $_POST["sel_tec"];
}
if($id_tec == 0) {
echo '<script language="javascript"> alert(" ' . __('Select a technician','dashboard') . ' "); </script>';
echo '<script language="javascript"> location.href="rel_tecnico.php"; </script>';
}
if($data_ini2 === $data_fin2) {
$datas2 = "LIKE '".$data_ini2."%'";
}
else {
$datas2 = "BETWEEN '".$data_ini2." 00:00:00' AND '".$data_fin2." 23:59:59'";
}
//status
$status = "";
$status_open = "('1','2','3','4')";
$status_close = "('5','6')";
$status_all = "('1','2','3','4','5','6')";
if(isset($_GET['stat'])) {
if($_GET['stat'] == "open") {
$status = $status_open;
$stat = "open";
}
elseif($_GET['stat'] == "close") {
$status = $status_close;
$stat = "close";
}
else {
$status = $status_all;
$stat = "all";
}
}
else {
$status = $status_all;
$stat = "all";
}
//order
if(isset($_REQUEST['order'])) {
$order = $_REQUEST['order'];
}
else {
$order = 'id';
}
// Chamados
$sql_cham =
"SELECT glpi_tickets.id AS id, glpi_tickets.name AS name, glpi_tickets.date AS date, glpi_tickets.closedate as closedate,
glpi_tickets.type, glpi_tickets.status, FROM_UNIXTIME( UNIX_TIMESTAMP( `glpi_tickets`.`closedate` ) , '%Y-%m' ) AS date_unix, AVG( glpi_tickets.solve_delay_stat ) AS time,
glpi_tickets.solve_delay_stat AS time_sec
FROM `glpi_tickets_users`, glpi_tickets
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type =2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
AND glpi_tickets.status IN ".$status."
".$entidade."
GROUP BY id
ORDER BY id DESC ";
$result_cham = $DB->query($sql_cham);
$conta_cons = $DB->numrows($result_cham);
$consulta = $conta_cons;
$consulta1 =
"SELECT glpi_tickets.id AS id, glpi_tickets.name, glpi_tickets.date AS adate, glpi_tickets.closedate AS sdate,
FROM_UNIXTIME( UNIX_TIMESTAMP( `glpi_tickets`.`date` ) , '%Y-%m' ) AS date_unix, AVG( glpi_tickets.solve_delay_stat ) AS time
FROM `glpi_tickets_users` , glpi_tickets
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type = 2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND ( glpi_tickets.date ".$datas2." OR glpi_tickets.closedate ".$datas2." )
AND glpi_tickets.status IN ".$status."
".$entidade."
GROUP BY id
ORDER BY id DESC ";
$result_cons1 = $DB->query($consulta1);
if($consulta > 0) {
//abertos
$sql_ab = "SELECT glpi_tickets.id AS id, glpi_tickets.name AS name, glpi_tickets.date AS date, glpi_tickets.closedate as closedate,
glpi_tickets.type, glpi_tickets.status, FROM_UNIXTIME( UNIX_TIMESTAMP( `glpi_tickets`.`closedate` ) , '%Y-%m' ) AS date_unix, AVG( glpi_tickets.solve_delay_stat ) AS time,
glpi_tickets.solve_delay_stat AS time_sec
FROM `glpi_tickets_users`, glpi_tickets
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type =2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
AND glpi_tickets.status IN ".$status_open."
".$entidade."
GROUP BY id
ORDER BY id DESC " ;
$result_ab = $DB->query($sql_ab) or die ("erro_ab");
$data_ab = $DB->fetchAssoc($result_ab);
$abertos = $data_ab['total'];
//satisfação por tecnico
$query_sat = "
SELECT glpi_users.id, avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM glpi_tickets, `glpi_ticketsatisfactions`, glpi_tickets_users, glpi_users
WHERE glpi_tickets.is_deleted = '0'
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets_users.tickets_id
AND `glpi_users`.id = glpi_tickets_users.users_id
AND glpi_tickets_users.type = 2
AND ( glpi_tickets.solvedate ".$datas2." OR glpi_tickets.closedate ".$datas2." )
AND glpi_tickets_users.users_id = ".$id_tec."
".$entidade." ";
$result_sat = $DB->query($query_sat) or die('erro');
$media = $DB->fetchAssoc($result_sat);
$satisfacao = round(($media['media']/5)*100,1);
$nota = round($media['media'],0);
//barra de porcentagem
if($conta_cons > 0) {
if($status == $status_close ) {
$barra = 100;
$cor = "progress-bar-success";
}
else {
//porcentagem
$perc = round(($abertos*100)/$consulta,1);
$barra = 100 - $perc;
// cor barra
if($barra == 100) { $cor = "progress-bar-success"; }
if($barra >= 80 and $barra < 100) { $cor = " "; }
if($barra > 51 and $barra < 80) { $cor = "progress-bar-warning"; }
if($barra > 0 and $barra <= 50) { $cor = "progress-bar-danger"; }
if($barra < 0) { $cor = "progress-bar-danger"; $barra = 0; }
}
}
else { $barra = 0;}
//nome e total
$sql_nome = "
SELECT `firstname` , `realname`, `name`, picture
FROM `glpi_users`
WHERE `id` = ".$id_tec." ";
$result_nome = $DB->query($sql_nome) ;
$DB->dataSeek($result_cham, 0);
while($row = $DB->fetchAssoc($result_nome)) {
//count by status
$query_stat = "
SELECT
SUM(case when glpi_tickets.status = 1 then 1 else 0 end) AS new,
SUM(case when glpi_tickets.status = 2 then 1 else 0 end) AS assig,
SUM(case when glpi_tickets.status = 3 then 1 else 0 end) AS plan,
SUM(case when glpi_tickets.status = 4 then 1 else 0 end) AS pend
FROM glpi_tickets_users, glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas2."
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.type = 2
".$entidade_age."
AND glpi_tickets_users.tickets_id = glpi_tickets.id ";
$result_stat = $DB->query($query_stat);
$new = $DB->result($result_stat,0,'new') + 0;
$assig = $DB->result($result_stat,0,'assig') + 0;
$plan = $DB->result($result_stat,0,'plan') + 0;
$pend = $DB->result($result_stat,0,'pend') + 0;
$query_stat_c = "
SELECT count( glpi_tickets.id ) AS close, glpi_tickets_users.users_id AS id
FROM glpi_tickets_users, glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.closedate ".$datas2."
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.type = 2
AND glpi_tickets.status = 6
".$entidade_age."
AND glpi_tickets_users.tickets_id = glpi_tickets.id ";
$result_stat_c = $DB->query($query_stat_c);
$close = $DB->result($result_stat_c,0,'close');
$query_stat_s = "
SELECT SUM(case when glpi_tickets.status = 5 then 1 else 0 end) AS solve
FROM glpi_tickets_users, glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND (glpi_tickets.solvedate ".$datas2." OR glpi_tickets.closedate ".$datas2.")
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.type = 2
".$entidade_age."
AND glpi_tickets_users.tickets_id = glpi_tickets.id ";
$result_stat_s = $DB->query($query_stat_s);
$solve = $DB->result($result_stat_s,0,'solve') + 0;
$tech = $row['firstname'] ." ". $row['realname'];
echo "
<div class='well info_box fluid col-md-12 report' style='margin-left: -1px;'>
<table class='fluid' style='width:100%; font-size: 18px; font-weight:bold;' cellpadding = 1px>
<tr style='width: 450px;'>
<td><img class='avatar2' width='40px' height='43px' src='".User::getURLForPicture($row['picture'])."'></img></td>
<td style='vertical-align:middle;'> <span style='color: #000;'>".__('Technician','dashboard').": </span>". $row['firstname'] ." ". $row['realname']. "</td>
<td style='vertical-align:middle; ' colspan=2> <span style='color: #000;'>".__('Tickets','dashboard').": </span>". $conta_cons ."</td>
<td colspan='3' style='font-size: 18px; font-weight:bold; vertical-align:middle; width:200px;'><span style='font-size: 18px; color:#000;'>".__('Period', 'dashboard') .": </span> " . conv_data($data_ini2) ." a ". conv_data($data_fin2)."
<td style='vertical-align:middle; width: 190px; '>
<div class='progress' style='margin-top: 19px;'>
<div class='progress-bar ". $cor ." ' role='progressbar' aria-valuenow='".$barra."' aria-valuemin='0' aria-valuemax='100' style='width: ".$barra."%;'>
".$barra." % ".__('Closed', 'dashboard') ."
</div>
</div>
</td>
</tr>
</table> ";
if($satisfacao != '' || $satisfacao > 0) {
echo "
<table align='right' style='margin-bottom:10px;' width=100% border='0'>
<tr align='left'>
<td colspan=2 style='horizontal-align:left;'>
<div id='gauge' style='width:150px; height:100px; margin-left: 30px;'></div>
<!-- gauge -->
<script>
var g = new JustGage({
id: \"gauge\",
value: ".$satisfacao.",
min: 0,
max: 100,
title: \" ". __('Satisfaction','dashboard') ." - %\",
label: \" \",
levelColors: [
\"#ff0000\",
\"#FB8300\",
\"#F9C800\",
\"#9FCA0C\"
]
});
</script>
</td>
<td><span style='color: #000;'>". _x('status','New').": </span><b>".$new." </b></td>
<td><span style='color: #000;'>". __('Assigned'). ": </span><b>". ($assig + $plan) ."</b></td>
<td><span style='color: #000;'>". __('Pending').": </span><b>".$pend." </b></td>
<td><span style='color: #000;'>". __('Solved','dashboard').": </span><b>".$solve." </b></td>
<td><span style='color: #000;'>". __('Closed').": </span><b>".$close." </b></td>
<td colspan=3 align='right' style='vertical-align:middle;'>
<button class='btn btn-primary btn-sm' type='button' name='abertos' value='Abertos' onclick='location.href=\"rel_tecnico.php?con=1&stat=open&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Opened','dashboard'). " </button>
<button class='btn btn-primary btn-sm' type='button' name='fechados' value='Fechados' onclick='location.href=\"rel_tecnico.php?con=1&stat=close&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Closed','dashboard')." </button>
<button class='btn btn-primary btn-sm' type='button' name='todos' value='Todos' onclick='location.href=\"rel_tecnico.php?con=1&stat=all&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('All','dashboard')." </button>
</td>
</tr>
</table>
<table id='tec' class='display' style='font-size: 12px; font-weight:bold;' cellpadding = 2px >
<thead>
<tr>
<th style='text-align:center; cursor:pointer;'> ". __('Tickets','dashboard') ." </th>
<th style='text-align:center; cursor:pointer;'> ".__('Status')." </th>
<th style='text-align:center; cursor:pointer;'> ". __('Type') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Title') ."</th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Requester') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Opened','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Closed','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Time') ."</th>
<th style='text-align:center;'> ". __('Satisfaction','dashboard') ."</th>
</tr>
</thead>
<tbody>
";
}
else {
echo "
<table align='right' style='margin-bottom:10px;'>
<tr>
<td colspan=3 style='vertical-align:bottom;'>
<button class='btn btn-primary btn-sm' type='button' name='abertos' value='Abertos' onclick='location.href=\"rel_tecnico.php?con=1&stat=open&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Opened','dashboard'). " </button>
<button class='btn btn-primary btn-sm' type='button' name='fechados' value='Fechados' onclick='location.href=\"rel_tecnico.php?con=1&stat=close&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Closed','dashboard')." </button>
<button class='btn btn-primary btn-sm' type='button' name='todos' value='Todos' onclick='location.href=\"rel_tecnico.php?con=1&stat=all&sel_tec=".$id_tec."&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('All','dashboard')." </button>
</td>
</tr>
</table>
<table style='font-size: 16px; font-weight:bold; width: 50%;' border=0>
<tr>
<td><span style='color: #000;'>". _x('status','New').": </span><b>".$new." </b></td>
<td><span style='color: #000;'>". __('Assigned'). ": </span><b>". ($assig + $plan) ."</b></td>
<td><span style='color: #000;'>". __('Pending').": </span><b>".$pend." </b></td>
<td><span style='color: #000;'>". __('Solved','dashboard').": </span><b>".$solve." </b></td>
<td><span style='color: #000;'>". __('Closed').": </span><b>".$close." </b></td>
</tr>
<tr><td> </td></tr>
<tr><td> </td></tr>
</table>
<table id='tec' class='display' style='font-size: 13px;' cellpadding = 2px >
<thead>
<tr>
<th style='text-align:center; cursor:pointer; vertical-align:middle; font-weight:bold;'> ". __('Tickets','dashboard') ." </th>
<th style='text-align:center; cursor:pointer; font-size: 12px; vertical-align:middle;'> ".__('Status')." </th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Type') ."</th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Title') ."</th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Requester') ."</th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Opened' ,'dashboard') ."</th>
<th style='text-align:center; cursor:pointer; vertical-align:middle;'> ". __('Closed','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Time') ."</th>
</tr>
</thead>
<tbody>
";
}
}
//listar chamados
while($row = $DB->fetchAssoc($result_cham)){
$status1 = $row['status'];
if($status1 == "1" ) { $status1 = "new";}
if($status1 == "2" ) { $status1 = "assign";}
if($status1 == "3" ) { $status1 = "plan";}
if($status1 == "4" ) { $status1 = "waiting";}
if($status1 == "5" ) { $status1 = "solved";}
if($status1 == "6" ) { $status1 = "closed";}
$type = Ticket::getTicketTypeName($row['type']);
//requerente
$sql_user = "SELECT glpi_tickets.id AS id, glpi_tickets.name AS descr, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 1 ";
$result_user = $DB->query($sql_user);
$row_user = $DB->fetchAssoc($result_user);
if($satisfacao != '' || $satisfacao > 0) {
$query_satc = "SELECT `glpi_ticketsatisfactions`.satisfaction AS sat, avg( glpi_ticketsatisfactions.satisfaction ) AS satavg
FROM `glpi_ticketsatisfactions`
WHERE glpi_ticketsatisfactions.tickets_id = ". $row['id'] ." ";
$result_satc = $DB->query($query_satc);
$satc = $DB->fetchAssoc($result_satc);
$satc1 = $satc['sat'];
$nota1 = round(($satc['satavg']/5)*100,1);
echo "
<tr style='font-size:11px;'>
<td style='vertical-align:middle; text-align:center; font-weight:bold;'><a href=".$CFG_GLPI['url_base']."/front/ticket.form.php?id=". $row['id'] ." target=_blank >" . $row['id'] . "</a></td>
<td style='vertical-align:middle; font-weight:normal;'><img src=".$CFG_GLPI['url_base']."/pics/".$status1.".png title='".Ticket::getStatus($row['status'])."' style=' cursor: pointer; cursor: hand;'/> ".Ticket::getStatus($row['status'])." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". $type ." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". substr($row['name'],0,70) ." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". $row_user['name'] ." ".$row_user['sname'] ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:center;'> ". conv_data_hora($row['date']) ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:center;'> ". conv_data_hora($row['closedate']) ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:right;'> ". time_ext($row['time']) ."</td>
<td style='vertical-align:middle; text-align:center;'>
<span class='label' style=\"background:url('../img/stars/star". $satc1."_22.png') no-repeat;
color:#000 !important; padding-left: 8px !important; padding-top: 4px; font-size:11px; \">".$satc1. "</span>
</td>
</tr>";
}
else {
echo "
<tr style='font-size:11px;'>
<td style='vertical-align:middle; text-align:center; font-weight:bold;'><a href=".$CFG_GLPI['url_base']."/front/ticket.form.php?id=". $row['id'] ." target=_blank >" . $row['id'] . "</a></td>
<td style='vertical-align:middle; font-weight:normal;'><img src=".$CFG_GLPI['url_base']."/pics/".$status1.".png title='".Ticket::getStatus($row['status'])."' style=' cursor: pointer; cursor: hand;'/> ".Ticket::getStatus($row['status'])." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". $type ." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". substr($row['name'],0,70) ." </td>
<td style='vertical-align:middle; font-weight:normal;'> ". $row_user['name'] ." ".$row_user['sname'] ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:center;'> ". conv_data_hora($row['date']) ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:center;'> ". conv_data_hora($row['closedate']) ." </td>
<td style='vertical-align:middle; font-weight:normal; text-align:right;'> ". time_ext($row['time']) ."</td>
</tr>";
}
}
echo "</tbody>
</table>
</div>"; ?>
<script type="text/javascript" charset="utf-8">
$('#tec')
.removeClass( 'display' )
.addClass('table table-striped table-bordered dataTable');
$(document).ready(function() {
var table = $('#tec').DataTable( {
select:true,
dom: 'Bflrtip',
filter: false,
pagingType: "full_numbers",
deferRender: true,
// "scrollY": "70vh",
// "scrollCollapse": true,
responsive: true,
sorting: [[0,'desc'],[1,'desc'],[2,'desc'],[3,'desc'],[4,'desc'],[5,'desc'],[6,'desc'],[7,'desc']],
displayLength: 25,
//lengthMenu: [[25, 50, 75, 100, -1], [25, 50, 75, 100, "All"]],
lengthMenu: [[25, 50, 75, 100], [25, 50, 75, 100]],
buttons: [
{
extend: "copyHtml5",
text: "<?php echo __('Copy'); ?>"
},
{
extend: "collection",
text: "<?php echo __('Print','dashboard'); ?>",
buttons:[
{
extend: "print",
autoPrint: true,
text: "<?php echo __('All','dashboard'); ?>",
message: "<div id='print' class='fluid span12' style='margin-bottom: 25px; margin-left: -1px;'><table id='print_tb' class='fluid' style='width: 80%; margin-left: 10%; font-size: 18px; font-weight:bold;' cellpadding = '1px'><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Technician', 'dashboard'); ?> : </span><?php echo $tech; ?> </td> <td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Tickets','dashboard'); ?> : </span><?php echo $conta_cons ; ?></td><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle; width:200px;'><span style='color:#000;'> <?php echo __('Period','dashboard'); ?> : </span> <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?> </td> </table></div>",
},
{
extend: "print",
autoPrint: true,
text: "<?php echo __('Selected','dashboard'); ?>",
message: "<div id='print' class='fluid span12' style='margin-bottom: 25px; margin-left: -1px;'><table id='print_tb' class='fluid' style='width: 80%; margin-left: 10%; font-size: 18px; font-weight:bold;' cellpadding = '1px'><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Technician', 'dashboard'); ?> : </span><?php echo $tech; ?> </td> <td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle;'><span style='color:#000;'> <?php echo __('Tickets','dashboard'); ?> : </span><?php echo $conta_cons ; ?></td><td colspan='2' style='font-size: 16px; font-weight:bold; vertical-align:middle; width:200px;'><span style='color:#000;'> <?php echo __('Period','dashboard'); ?> : </span> <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?> </td> </table></div>",
exportOptions: {
modifier: {
selected: true
}
}
}
]
},
{
extend: "collection",
text: "<?php echo _x('button', 'Export'); ?>",
buttons: [ "csvHtml5", "excelHtml5",
{
extend: "pdfHtml5",
orientation: "landscape",
pageSize:'A4',
message: "<?php echo __('Technician', 'dashboard'); ?> : <?php echo $tech . ' - '; ?> <?php echo __('Tickets','dashboard'); ?> : <?php echo $conta_cons . ' - ' ; ?> <?php echo __('Period','dashboard'); ?> : <?php echo conv_data($data_ini2); ?> - <?php echo conv_data($data_fin2); ?>"
}
]
}
]
} );
} );
</script>
<?php
echo '</div><br>';
}
else {
echo "
<div id='nada_rel' class='well info_box fluid col-md-12'>
<table class='table' style='font-size: 18px; font-weight:bold;' cellpadding = 1px>
<tr>
<td style='vertical-align:middle; text-align:center;'> <span style='color: #000;'>" . __('No ticket found', 'dashboard') . "</td></tr>
<tr></tr>
</table>
</div>\n";
}
}
}
?>
<script type="text/javascript" >
$(document).ready(function() { $("#sel1").select2({dropdownAutoWidth : true}); });
</script>
</div>
</div>
</div>
</div>
</body>
</html>
Zerion Mini Shell 1.0