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<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
include "../inc/functions.php";
global $DB;
Session::checkLoginUser();
Session::checkRight("profile", READ);
if(!empty($_POST['submit']))
{
$data_ini = $_REQUEST['date1'];
$data_fin = $_REQUEST['date2'];
}
else {
$data_ini = date("Y-01-01");
$data_fin = date("Y-m-d");
}
# entity
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
//select entity
if($sel_ent == '' || $sel_ent == -1) {
$entities = $_SESSION['glpiactiveentities'];
$ent = implode(",",$entities);
$entidade = "AND glpi_tickets.entities_id IN (".$ent.") ";
$entidade1 = "";
}
else {
$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.") ";
}
?>
<html>
<head>
<title> GLPI - <?php echo __('Tickets', 'dashboard') .' '. __('by OLAs', 'dashboard') ?> </title>
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta charset="utf-8">
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<link href="../css/font-awesome.css" type="text/css" rel="stylesheet" />
<script language="javascript" src="../js/jquery.min.js"></script>
<link href="../inc/select2/select2.css" rel="stylesheet" type="text/css">
<script src="../inc/select2/select2.js" type="text/javascript" language="javascript"></script>
<script src="../js/bootstrap-datepicker.js"></script>
<link href="../css/datepicker.css" rel="stylesheet" type="text/css">
<script src="../js/media/js/jquery.dataTables.min.js"></script>
<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />
<script src="../js/media/js/dataTables.bootstrap.js"></script>
<script src="../js/extensions/Buttons/js/dataTables.buttons.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.html5.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.bootstrap.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.print.min.js"></script>
<script src="../js/media/pdfmake.min.js"></script>
<script src="../js/media/vfs_fonts.js"></script>
<script src="../js/media/jszip.min.js"></script>
<script src="../js/extensions/Select/js/dataTables.select.min.js"></script>
<link href="../js/extensions/Select/css/select.bootstrap.css" type="text/css" rel="stylesheet" />
<style type="text/css">
select { width: 60px; }
table.dataTable { empty-cells: show; }
a:link, a:visited, a:active { text-decoration: none;}
a:hover { color: #000099;}
</style>
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">'; ?>
</head>
<body style="background-color: #e5e5e5; margin-left:0%;">
<div id='content' >
<div id='container-fluid' style="margin: <?php echo margins(); ?> ;">
<div id="charts" class="fluid chart">
<div id="pad-wrapper" >
<div id="head-rel" class="fluid">
<a href="../index.php"><i class="fa fa-home" style="font-size:14pt; margin-left:25px;"></i><span></span></a>
<div id="titulo_rel">
<?php echo __('Tickets', 'dashboard') .' '. __('by OLA', 'dashboard') ?> - <?php echo __('Time to resolve'); ?>
</div>
<div id="datas-tec" class="col-md-12 fluid" >
<form id="form1" name="form1" class="form_rel" method="post" action="rel_oltsrs.php?con=1" style="margin-left: 37%;">
<table border="0" cellspacing="0" cellpadding="3" bgcolor="#efefef" >
<tr>
<td style="width: 300px;">
<?php
$url = $_SERVER['REQUEST_URI'];
$arr_url = explode("?", $url);
$url2 = $arr_url[0];
echo'
<table>
<tr>
<td>
<div class="input-group date" id="dp1" data-date="'.$data_ini.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date1" value="'.$data_ini.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
<td>
<div class="input-group date" id="dp2" data-date="'.$data_fin.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date2" value="'.$data_fin.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
</tr>
</table> ';
?>
<script language="Javascript">
$('#dp1').datepicker('update');
$('#dp2').datepicker('update');
</script>
</td>
<td style="margin-top:2px;"> </td>
</tr>
<tr><td height="15px"></td></tr>
<tr>
<td colspan="2" align="center">
<button class="btn btn-primary btn-sm" type="submit" name="submit" value="Atualizar" ><i class="fa fa-search"></i> <?php echo __('Consult','dashboard'); ?> </button>
<button class="btn btn-primary btn-sm" type="button" name="Limpar" value="Limpar" onclick="location.href='<?php echo $url2.'?con=1'; ?>'" ><i class="fa fa-trash-o"></i> <?php echo __('Clean','dashboard'); ?> </button>
</td>
</tr>
</table>
<?php Html::closeForm(); ?>
<!-- </form> -->
</div>
</div>
<?php
//SLAs
if(isset($_GET['con'])){$con = $_GET['con'];}
else {$con = '';}
if($con == "1") {
if(!isset($_POST['date1']))
{
$data_ini2 = $data_ini; //$_GET['date1'];
$data_fin2 = $data_fin; //$_GET['date2'];
}
else {
$data_ini2 = $_POST['date1'];
$data_fin2 = $_POST['date2'];
}
if($data_ini2 == $data_fin2) {
$datas2 = "LIKE '".$data_ini2."%'";
}
else {
$datas2 = "BETWEEN '".$data_ini2." 00:00:00' AND '".$data_fin2." 23:59:59'";
}
//status
$status = "";
$status_open = "('2','1','3','4')";
$status_closed = "('5','6')";
$status_all = "('2','1','3','4','5','6')";
if(isset($_GET['stat'])) {
if($_GET['stat'] == "open") {
$status = $status_open;
}
elseif($_GET['stat'] == "close") {
$status = $status_closed;
}
else {
$status = $status_all;
}
}
else {
$status = $status_all;
}
$slaid = "AND glpi_tickets.olas_id_ttr = ";
$ola_comp = "AND glpi_tickets.olas_id_ttr = glpi_olas.id";
$sql_sla =
"SELECT COUNT(glpi_tickets.id) AS total, glpi_olas.name AS ola_name, glpi_tickets.date AS date, glpi_tickets.solvedate as solvedate,
glpi_tickets.status, glpi_tickets.internal_time_to_resolve AS duedate, ola_waiting_duration AS olawait, glpi_tickets.type,
FROM_UNIXTIME( UNIX_TIMESTAMP( `glpi_tickets`.`solvedate` ) , '%Y-%m' ) AS date_unix, AVG( glpi_tickets.solve_delay_stat ) AS time, glpi_olas.id AS ola_id
FROM glpi_tickets, glpi_olas
WHERE glpi_tickets.is_deleted = 0
AND glpi_olas.type = 0
AND glpi_tickets.date ".$datas2."
".$entidade."
GROUP BY ola_name DESC
ORDER BY total DESC ";
$result_sla = $DB->query($sql_sla);
$conta_cons = $DB->numrows($result_sla);
if($conta_cons > 0) {
echo "<div class='well info_box fluid col-md-12 report' style='margin-left: -1px;'>";
echo "
<table id='sla' class='display' style='font-size: 12px; font-weight:bold;' cellpadding = 2px>
<thead>
<tr>
<th style='text-align:center; cursor:pointer;'> ". __('OLA') ." </th>
<th style='font-size: 12px; font-weight:bold; text-align: center; cursor:pointer;'> ".__('Tickets')." </th>
<th style='text-align:center; cursor:pointer;'> ". __('Opened','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Solved','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Closed','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Within','dashboard') ."</th>
</tr>
</thead>
<tbody> ";
while($row = $DB->fetchAssoc($result_sla)){
// Chamados
$sql_cham =
"SELECT count( glpi_tickets.id ) AS total, glpi_tickets.solvedate as solvedate, glpi_tickets.internal_time_to_resolve AS duedate, ola_waiting_duration AS olawait
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
".$slaid.$row['ola_id']."
".$entidade." ";
$result_cham = $DB->query($sql_cham);
$data_cham = $DB->fetchAssoc($result_cham);
$chamados = $data_cham['total'];
//chamados abertos
$sql_abe =
"SELECT count( glpi_tickets.id ) AS total
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
AND glpi_tickets.status NOT IN ".$status_closed."
".$slaid.$row['ola_id']."
".$entidade." ";
$result_abe = $DB->query($sql_abe);
$data_abe = $DB->fetchAssoc($result_abe);
$abertos = $data_abe['total'];
//chamados solucionados
$sql_sol =
"SELECT count( glpi_tickets.id ) AS total
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
AND glpi_tickets.status = 5
".$slaid.$row['ola_id']."
".$entidade." ";
$result_sol = $DB->query($sql_sol);
$data_sol = $DB->fetchAssoc($result_sol);
$solucionados = $data_sol['total'];
//chamados fechados
$sql_fech =
"SELECT count( glpi_tickets.id ) AS total
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
AND glpi_tickets.status = 6
".$slaid.$row['ola_id']."
".$entidade." ";
$result_fech = $DB->query($sql_fech);
$data_fech = $DB->fetchAssoc($result_fech);
$fechados = $data_fech['total'];
//count by status
$query_stat = "
SELECT SUM(case when glpi_tickets.solvedate IS NULL then 1 else 0 end) AS solve_sla
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas2."
".$slaid.$row['ola_id']."
".$entidade."";
$result_stat = $DB->query($query_stat);
$solve_sla = $DB->result($result_stat,0,'solve_sla');
//barra de porcentagem
if($conta_cons > 0) {
if($status == $status_closed ) {
$barra = 100;
$cor = "progress-bar-success";
}
else {
//porcentagem
if($chamados != 0) {
$perc = round(($solve_sla*100)/$chamados,2);
$barra = 100 - $perc;
}
// cor barra
if($barra == 100) { $cor = "progress-bar-success"; }
if($barra >= 80 and $barra < 100) { $cor = " "; }
if($barra > 51 and $barra < 80) { $cor = "progress-bar-warning"; }
if($barra > 0 and $barra <= 50) { $cor = "progress-bar-danger"; }
if($barra < 0) { $cor = "progress-bar-danger"; $barra = 0; }
}
}
else { $barra = 0;}
echo "
<tr>
<td style='vertical-align:middle; text-align:left;'><a href='rel_oltsr.php?con=1&sel_ola=". $row['ola_id'] ."&date1=".$data_ini2."&date2=".$data_fin2."' target='_blank' >".$row['ola_name']." </a></td>
<td style='vertical-align:middle; text-align:center;'> ". $chamados ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $abertos ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $solucionados ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $fechados ." </td>
<td style='vertical-align:middle; text-align:center;'>
<div class='progress' style='margin-top: 5px; margin-bottom: 5px;'>
<div class='progress-bar ". $cor ." ' role='progressbar' aria-valuenow='".$barra."' aria-valuemin='0' aria-valuemax='100' style='width: ".$barra."%;'>
".$barra." %
</div>
</div>
</td>
</tr>";
}
echo "</tbody>
</table>
</div>";
}
?>
<script type="text/javascript" charset="utf-8">
$('#sla')
.removeClass( 'display' )
.addClass('table table-striped table-bordered');
$(document).ready(function() {
$('#sla').DataTable( {
select: true,
dom: 'Blfrtip',
filter: false,
pagingType: "full_numbers",
"aaSorting": [[1,'desc'],[0,'desc'],[2,'desc'],[3,'desc'],[4,'desc'],[5,'desc']],
displayLength: 25,
lengthMenu: [[25, 50, 75, 100], [25, 50, 75, 100]],
buttons: [
{
extend: "copyHtml5",
text: "<?php echo __('Copy'); ?>"
},
{
extend: "collection",
text: "<?php echo __('Print','dashboard'); ?>",
buttons:[
{
extend: "print",
autoPrint: true,
text: "<?php echo __('All','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:12px; margin-left: -1px;'></div>",
},
{
extend: "print",
autoPrint: true,
text: "<?php echo __('Selected','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:12px; margin-left: -1px;'></div>",
exportOptions: {
modifier: {
selected: true
}
}
}
]
},
{
extend: "collection",
text: "<?php echo _x('button', 'Export'); ?>",
buttons: [ "csvHtml5", "excelHtml5",
{
extend: "pdfHtml5",
orientation: "landscape",
message: "<?php echo __('Period','dashboard'); ?> : <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?>",
}
]
}
]
} );
} );
</script>
<?php
echo '</div><br>';
}
else {
echo "
<div id='nada_rel' class='well info_box fluid col-md-12'>
<table class='table' style='font-size: 18px; font-weight:bold;' cellpadding = 1px>
<tr><td style='vertical-align:middle; text-align:center;'> <span style='color: #000;'>" . __('No ticket found', 'dashboard') . "</td></tr>
<tr></tr>
</table></div>";
}
?>
<script type="text/javascript" >
$(document).ready(function() { $("#sel1").select2({dropdownAutoWidth : true}); });
</script>
</div>
</div>
</div>
</div>
</body>
</html>
Zerion Mini Shell 1.0