%PDF-
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Mini Shell
Mini Shell
<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
global $DB;
$ano = date("Y");
$month = date("Y-m");
$hoje = date("Y-m-d");
$thismonth = date("Y-m-01");
$thisyear = date("Y-01-01");
$yesterday = date('Y-m-d', strtotime('-1 days'));
$lastweek = date('Y-m-d', strtotime('-7 days'));
$last15 = date('Y-m-d', strtotime('-15 days'));
$lastmonth = date('Y-m-d', strtotime('-30 days'));
$last3month = date('Y-m-d', strtotime('-90 days'));
$last6month = date('Y-m-d', strtotime('-180 days'));
$datai_m2 = date('Y-m-d', strtotime('-90 days'));
$dataf = date('Y-m-d', strtotime('-365 days'));
switch ($sel_period) {
case 0:
$period = '';
$periodp = '';
$periody = '';
$period_name = __('Total');
break;
case 1:
$period = "AND glpi_tickets.date BETWEEN '".$thisyear." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$thisyear." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$thisyear." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Current year','dashboard');
break;
case 2:
$period = "AND glpi_tickets.date BETWEEN '".$thismonth." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$thismonth." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$thismonth." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Current month','dashboard');
break;
case 3:
$period = "AND glpi_tickets.date BETWEEN '".$lastweek." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$lastweek." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$lastweek." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Last week');
break;
case 4:
$period = "AND glpi_tickets.date BETWEEN '".$last15." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$last15." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$last15." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Last 15 days','dashboard');
break;
case 5:
$period = "AND glpi_tickets.date BETWEEN '".$lastmonth." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$lastmonth." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$lastmonth." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Last 30 days','dashboard');
break;
case 6:
$period = "AND glpi_tickets.date BETWEEN '".$last3month." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$last3month." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$last3month." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Last 90 days','dashboard');
break;
case 7:
$period = "AND glpi_tickets.date BETWEEN '".$last6month." 00:00:00' AND '".$hoje." 23:59:59'";
$periodp = "AND glpi_problems.date BETWEEN '".$last6month." 00:00:00' AND '".$hoje." 23:59:59'";
$periody = "AND glpi_tickets.date BETWEEN '".$last6month." 00:00:00' AND '".$yesterday." 23:59:59'";
$period_name = __('Last 180 days','dashboard');
break;
default:
$period = '';
$periodp = '';
$periody = '';
$period_name = __('Total');
break;
}
switch (date("m")) {
case "01": $mes = __('January','dashboard'); break;
case "02": $mes = __('February','dashboard'); break;
case "03": $mes = __('March','dashboard'); break;
case "04": $mes = __('April','dashboard'); break;
case "05": $mes = __('May','dashboard'); break;
case "06": $mes = __('June','dashboard'); break;
case "07": $mes = __('July','dashboard'); break;
case "08": $mes = __('August','dashboard'); break;
case "09": $mes = __('September','dashboard'); break;
case "10": $mes = __('October','dashboard'); break;
case "11": $mes = __('November','dashboard'); break;
case "12": $mes = __('December','dashboard'); break;
}
switch (date("w")) {
case "0": $dia = __('Sunday','dashboard'); break;
case "1": $dia = __('Monday','dashboard'); break;
case "2": $dia = __('Tuesday','dashboard'); break;
case "3": $dia = __('Wednesday','dashboard'); break;
case "4": $dia = __('Thursday','dashboard'); break;
case "5": $dia = __('Friday','dashboard'); break;
case "6": $dia = __('Saturday','dashboard'); break;
}
// time period for metrics
$sql_met = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'metric' AND users_id = ".$_SESSION['glpiID']."";
$result_met = $DB->query($sql_met);
$sel_period = $DB->result($result_met,0,'value');
// entity
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
if($sel_ent != -1 && $sel_ent != '') {
$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.")";
$ent_problem = "AND glpi_problems.entities_id IN (".$sel_ent.")";
}
if($sel_ent == '') {
$entities = $_SESSION['glpiactiveentities'];
$ent = implode(",",$entities);
if($ent != '') {
$entidade = "AND glpi_tickets.entities_id IN (".$ent.")";
$ent_problem = "AND glpi_problems.entities_id IN (".$ent.")";
}
else {
$entidade = "";
$ent_problem = "";
}
}
//group name
if($_SESSION['glpiactive_entity'] != '') {
$sql_e = "SELECT name FROM glpi_groups WHERE id = ".$id_grp."";
$result_e = $DB->query($sql_e);
$grp_name = $DB->result($result_e,0,'name');
$actent = __('Group').": ". $grp_name;
}
elseif($_SESSION['glpiactive_entity'] == 0) {
$actent = __('Root entity');
}
else {
$actent = 'GLPI '.$CFG_GLPI['version'];
}
//chamados ano
$sql_ano = "SELECT COUNT(glpi_tickets.id) as total
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND DATE_FORMAT( glpi_tickets.date, '%Y' ) IN (".$ano.")
$entidade ";
$result_ano = $DB->query($sql_ano);
$total_ano = $DB->fetchAssoc($result_ano);
//chamados mes
$sql_mes = "SELECT COUNT(glpi_tickets.id) as total
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = '0'
AND glpi_tickets.date LIKE '$month%'
$period
$entidade ";
$result_mes = $DB->query($sql_mes);
$total_mes = $DB->fetchAssoc($result_mes);
//ticktes by month
$querym = "
SELECT DISTINCT DATE_FORMAT( glpi_tickets.date, '%b-%y' ) AS month_l, COUNT( glpi_tickets.id ) AS nb, DATE_FORMAT( glpi_tickets.date, '%y-%m' ) AS MONTH
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = '0'
$period
$entidade
GROUP BY MONTH
ORDER BY MONTH ASC ";
$resultm = $DB->query($querym) or die('erro');
$arr_grfm = array();
while ($row_result = $DB->fetchAssoc($resultm))
{
$v_row_result = $row_result['month_l'];
$arr_grfm[$v_row_result] = $row_result['nb'];
}
$grfm = array_keys($arr_grfm) ;
$quantm = array_values($arr_grfm) ;
$grfm2 = implode("','",$grfm);
$grfm3 = "'$grfm2'";
$quantm2 = implode(',',$quantm);
$opened = array_sum($quantm);
//Today Ticktes
$sql_hoje = "SELECT COUNT(glpi_tickets.id) as total
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.date like '$hoje%'
AND glpi_tickets.is_deleted = '0'
".$entidade." ";
$result_hoje = $DB->query($sql_hoje);
$today_tickets = $DB->result($result_hoje,0,'total');
//Ticktes by day
$queryd = "
SELECT DISTINCT DATE_FORMAT(glpi_tickets.date, '%b-%d') as day_l, COUNT(glpi_tickets.id) as nb, DATE_FORMAT(glpi_tickets.date, '%Y-%m-%d') as day
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = '0'
AND glpi_tickets.date BETWEEN '".$lastmonth." 00:00:00' AND '".$hoje." 23:59:59'
$entidade
GROUP BY day
ORDER BY day";
$resultd = $DB->query($queryd) or die('erro_day');
$arr_day = array();
$arr_days = array();
while ($row_result = $DB->fetchAssoc($resultd))
{
$v_row_result = $row_result['day_l'];
$arr_day[$v_row_result] = $row_result['nb'];
}
$grfd = array_keys($arr_day) ;
$quantd = array_values($arr_day) ;
$grfd2 = implode("','",$grfd);
$grfd3 = "'$grfd2'";
$quantd2 = implode(',',$quantd);
$bydays = array_sum($quantd);
//resolution time
$query2 = "
SELECT count( glpi_tickets.id ) AS chamados , DATEDIFF( glpi_tickets.solvedate, date ) AS days
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.solvedate IS NOT NULL
AND glpi_tickets.is_deleted = 0
$period
$entidade
GROUP BY days ";
$result2 = $DB->query($query2) or die('erro');
$arr_grf2 = array();
while ($row_result = $DB->fetchAssoc($result2))
{
$v_row_result = $row_result['days'];
$arr_grf2[$v_row_result] = $row_result['chamados'];
}
$grf2 = array_keys($arr_grf2);
$quant2 = array_values($arr_grf2);
$conta = count($arr_grf2);
for($i=0; $i < 7; $i++) {
if($quant2[$i] != 0) {
$till[$i] = $quant2[$i];
}
else {
$till[$i] = 0;
}
$arr_days[] += $till[$i];
}
$res_days = 0;
// SLA time
$sql_cham =
"SELECT glpi_tickets.id AS id, glpi_tickets.name AS descr, glpi_tickets.date AS date, glpi_tickets.solvedate as solvedate,
glpi_tickets.status, glpi_tickets.time_to_resolve AS duedate, sla_waiting_duration AS slawait, glpi_tickets.type,
FROM_UNIXTIME( UNIX_TIMESTAMP( `glpi_tickets`.`solvedate` ) , '%Y-%m' ) AS date_unix, AVG( glpi_tickets.solve_delay_stat ) AS time
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
$period
$entidade
GROUP BY id
ORDER BY id DESC ";
$result_cham = $DB->query($sql_cham);
$conta_cons = $DB->numrows($result_cham);
// Count overdue tickets
$v = 0;
while($row = $DB->fetchAssoc($result_cham)){
if($row['solvedate'] > $row['duedate']) {
$v = $v+1;
}
else {
if(!isset($row['solvedate']) AND $hoje > $row['duedate']) {
$v = $v+1;
}
}
}
// Count within tickets
$w = $conta_cons - $v;
$gauge_val = round(($w*100)/$conta_cons,1);
//STATUS
$query_sta = "
SELECT COUNT(glpi_tickets.id) as tick, glpi_tickets.status as stat
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.status NOT IN (5,6)
$period
$entidade
GROUP BY glpi_tickets.status
ORDER BY tick DESC ";
$result_sta = $DB->query($query_sta) or die('erro_stat');
$arr_sta = array();
while ($row_result = $DB->fetchAssoc($result_sta))
{
$v_row_result = Ticket::getStatus($row_result['stat']);
$arr_sta[$v_row_result] = $row_result['tick'];
}
$grf_sta = array_keys($arr_sta);
$quant_sta = array_values($arr_sta);
$conta = count($arr_sta);
$sta_labels = implode(',',$grf_sta);
$sta_values = implode(',',$quant_sta);
//Tickets type
//incident - request
$query_type = "SELECT count(glpi_tickets.id) AS quant, glpi_tickets.type
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
$period
$entidade
GROUP BY glpi_tickets.type
ORDER BY glpi_tickets.type ASC";
$res_type = $DB->query($query_type);
$inc = $DB->result($res_type,0,'quant');
$req = $DB->result($res_type,1,'quant');
$inc_label = $DB->result($res_type,0,'type');
$req_label = $DB->result($res_type,1,'type');
if($inc_label == "1") {
$inc_label = __('Incident');
$req_label = __('Request');
}
else {
$inc_label = __('Request');
$req_label = __('Incident');
}
//problems
$query_prob = "SELECT count(glpi_problems.id) AS quant
FROM `glpi_groups_problems`, glpi_problems, glpi_groups
WHERE glpi_groups_problems.`groups_id` = ".$id_grp."
AND glpi_groups_problems.`groups_id` = glpi_groups.id
AND glpi_groups_problems.`problems_id` = glpi_problems.id
AND glpi_problems.is_deleted = 0
$periodp
$ent_problem ";
$res_prob = $DB->query($query_prob);
$prob = $DB->result($res_prob,0,'quant');
$prob_label = __('Problem');
$types = array();
$array_type[0] = $req;
$array_type[1] = $inc;
$array_type[2] = $prob;
$types = implode(",",$array_type);
$array_label[0] = $req_label;
$array_label[1] = $inc_label;
$array_label[2] = $prob_label;
$rag_labels = implode(",",$array_label);
//Satisfaction
$query_sat =
"SELECT avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups, `glpi_ticketsatisfactions`
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
AND glpi_ticketsatisfactions.satisfaction <> 'NULL'
$period
$entidade ";
$result_sat = $DB->query($query_sat) or die('erro_sat');
$sat = $DB->result($result_sat,0,'media');
$satisf = round(($sat*100/5),1);
//count by status
$query_stat = "
SELECT
SUM(case when glpi_tickets.status = 1 then 1 else 0 end) AS new,
SUM(case when glpi_tickets.status = 2 then 1 else 0 end) AS assig,
SUM(case when glpi_tickets.status = 3 then 1 else 0 end) AS plan,
SUM(case when glpi_tickets.status = 4 then 1 else 0 end) AS pend,
SUM(case when glpi_tickets.status = 5 then 1 else 0 end) AS solve,
SUM(case when glpi_tickets.status = 6 then 1 else 0 end) AS close
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
$period
$entidade ";
$result_stat = $DB->query($query_stat);
$new = $DB->result($result_stat,0,'new');
$assig = $DB->result($result_stat,0,'assig');
$plan = $DB->result($result_stat,0,'plan');
$pend = $DB->result($result_stat,0,'pend');
$solved = $DB->result($result_stat,0,'solve');
$closed = $DB->result($result_stat,0,'close');
$assigned = $assig + $plan;
$total = $new + $assig + $plan + $pend + $solved;
//by status yesterday
$query_staty = "
SELECT
SUM(case when glpi_tickets.status = 1 then 1 else 0 end) AS new,
SUM(case when glpi_tickets.status = 2 then 1 else 0 end) AS assig,
SUM(case when glpi_tickets.status = 3 then 1 else 0 end) AS plan,
SUM(case when glpi_tickets.status = 4 then 1 else 0 end) AS pend,
SUM(case when glpi_tickets.status = 5 then 1 else 0 end) AS solve,
SUM(case when glpi_tickets.status = 6 then 1 else 0 end) AS close
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
$periody
$entidade ";
$result_staty = $DB->query($query_staty);
$newy = $DB->result($result_staty,0,'new');
$assigy = $DB->result($result_staty,0,'assig');
$plany = $DB->result($result_staty,0,'plan');
$pendy = $DB->result($result_staty,0,'pend');
$solvedy = $DB->result($result_staty,0,'solve');
$closedy = $DB->result($result_staty,0,'close');
$assignedy = $assigy + $plany;
$totaly = $newy + $assigy + $plany + $pendy + $solvedy;
function percent($data,$datay) {
if($datay != 0 || $datay != '') {
$diff = $data/$datay;
if($diff > 1 && $diff != 0) {
$perc = ($diff-1)*100;
echo "<span style='color:#66ce39 !important; '>". round($perc,1) ." %</span>" ;
}
elseif($diff < 1 && $diff != 0) {
$perc = (1-$diff)*100;
echo "<span style='color:#f23c25 !important;'>". round($perc,1) ." %</span>" ;
}
elseif($diff == 1 ) {
$perc = 0;
echo "<span>". round($perc,1) ." %</span>" ;
}
else {return 0;}
}
else {return 0;}
}
?>
Zerion Mini Shell 1.0