Current File : /var/www/projetos/suporte.iigd.com.br/front/ticket.form.php
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2024 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
use Glpi\Event;
/**
* @var array $CFG_GLPI
* @var \DBmysql $DB
*/
global $CFG_GLPI, $DB;
include('../inc/includes.php');
Session::checkLoginUser();
$track = new Ticket();
if (!isset($_GET['id'])) {
$_GET['id'] = "";
}
$date_fields = [
'date',
'due_date',
'time_to_own'
];
foreach ($date_fields as $date_field) {
//handle not clean dates...
if (
isset($_POST["_$date_field"])
&& isset($_POST[$date_field])
&& trim($_POST[$date_field]) == ''
&& trim($_POST["_$date_field"]) != ''
) {
$_POST[$date_field] = $_POST["_$date_field"];
}
}
// as _actors virtual field stores json, bypass automatic escaping
if (isset($_UPOST['_actors'])) {
$_POST['_actors'] = json_decode($_UPOST['_actors'], true);
$_REQUEST['_actors'] = $_POST['_actors'];
}
if (isset($_POST["add"])) {
$track->check(-1, CREATE, $_POST);
if ($track->add($_POST)) {
if ($_SESSION['glpibackcreated']) {
Html::redirect($track->getLinkURL());
}
}
Html::back();
} else if (isset($_POST['update'])) {
if (!$track::canUpdate()) {
Html::displayRightError();
}
$track->update($_POST);
if (isset($_POST['kb_linked_id'])) {
//if solution should be linked to selected KB entry
$params = [
'knowbaseitems_id' => $_POST['kb_linked_id'],
'itemtype' => $track->getType(),
'items_id' => $track->getID()
];
$existing = $DB->request(
'glpi_knowbaseitems_items',
$params
);
if ($existing->numrows() == 0) {
$kb_item_item = new KnowbaseItem_Item();
$kb_item_item->add($params);
}
}
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s updates an item'), $_SESSION["glpiname"])
);
if ($track->can($_POST["id"], READ)) {
$toadd = '';
// Copy solution to KB redirect to KB
if (isset($_POST['_sol_to_kb']) && $_POST['_sol_to_kb']) {
$toadd = "&_sol_to_kb=1";
}
Html::redirect(Ticket::getFormURLWithID($_POST["id"]) . $toadd);
}
Session::addMessageAfterRedirect(
__('You have been redirected because you no longer have access to this ticket'),
true,
ERROR
);
Html::redirect($CFG_GLPI["root_doc"] . "/front/ticket.php");
} else if (isset($_POST['delete'])) {
$track->check($_POST['id'], DELETE);
if ($track->delete($_POST)) {
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s deletes an item'), $_SESSION["glpiname"])
);
}
$track->redirectToList();
} else if (isset($_POST['purge'])) {
$track->check($_POST['id'], PURGE);
if ($track->delete($_POST, 1)) {
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s purges an item'), $_SESSION["glpiname"])
);
}
$track->redirectToList();
} else if (isset($_POST["restore"])) {
$track->check($_POST['id'], DELETE);
if ($track->restore($_POST)) {
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s restores an item'), $_SESSION["glpiname"])
);
}
Html::back();
} else if (isset($_POST['sla_delete'])) {
$track->check($_POST["id"], UPDATE);
$track->deleteLevelAgreement("SLA", $_POST["id"], $_POST['type'], $_POST['delete_date']);
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s updates an item'), $_SESSION["glpiname"])
);
Html::redirect(Ticket::getFormURLWithID($_POST["id"]));
} else if (isset($_POST['ola_delete'])) {
$track->check($_POST["id"], UPDATE);
$track->deleteLevelAgreement("OLA", $_POST["id"], $_POST['type'], $_POST['delete_date']);
Event::log(
$_POST["id"],
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s updates an item'), $_SESSION["glpiname"])
);
Html::redirect(Ticket::getFormURLWithID($_POST["id"]));
} else if (isset($_POST['addme_as_actor'])) {
$id = (int) $_POST['id'];
$track->check($id, READ);
$input = array_merge(Toolbox::addslashes_deep($track->fields), [
'id' => $id,
'_itil_' . $_POST['actortype'] => [
'_type' => "user",
'users_id' => Session::getLoginUserID(),
'use_notification' => 1,
]
]);
$track->update($input);
Event::log(
$id,
"ticket",
4,
"tracking",
//TRANS: %s is the user login
sprintf(__('%s adds an actor'), $_SESSION["glpiname"])
);
Html::redirect(Ticket::getFormURLWithID($id));
} else if (isset($_POST['delete_document'])) {
$track->getFromDB((int)$_POST['tickets_id']);
$doc = new Document();
$doc->getFromDB((int)$_POST['documents_id']);
if ($doc->can($doc->getID(), UPDATE)) {
$document_item = new Document_Item();
$found_document_items = $document_item->find([
$track->getAssociatedDocumentsCriteria(),
'documents_id' => $doc->getID()
]);
foreach ($found_document_items as $item) {
$document_item->delete(Toolbox::addslashes_deep($item), true);
}
}
Html::back();
}
if (isset($_GET["id"]) && ($_GET["id"] > 0)) {
$available_options = ['load_kb_sol', '_openfollowup'];
$options = [];
foreach ($available_options as $key) {
if (isset($_GET[$key])) {
$options[$key] = $_GET[$key];
}
}
$url = KnowbaseItem::getFormURLWithParam($_GET) . '&_in_modal=1&item_itemtype=Ticket&item_items_id=' . $_GET['id'];
if (strpos($url, '_to_kb=') !== false) {
$options['after_display'] = Ajax::createIframeModalWindow(
'savetokb',
$url,
[
'title' => __('Save and add to the knowledge base'),
'reloadonclose' => false,
'autoopen' => true,
'display' => false,
]
);
}
$menus = [
'central' => ['helpdesk', 'ticket'],
'helpdesk' => ["tickets", "ticket"],
];
Ticket::displayFullPageForItem($_GET["id"], $menus, $options);
} else {
if (Session::getCurrentInterface() != 'central') {
Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1");
die;
}
unset($_REQUEST['id']);
unset($_GET['id']);
unset($_POST['id']);
// alternative email must be empty for create ticket
unset($_REQUEST['_users_id_requester_notif']['alternative_email']);
unset($_REQUEST['_users_id_observer_notif']['alternative_email']);
unset($_REQUEST['_users_id_assign_notif']['alternative_email']);
unset($_REQUEST['_suppliers_id_assign_notif']['alternative_email']);
// Add a ticket from item : format data
if (
isset($_REQUEST['_add_fromitem'])
&& isset($_REQUEST['itemtype'])
&& isset($_REQUEST['items_id'])
) {
$_REQUEST['items_id'] = [$_REQUEST['itemtype'] => [$_REQUEST['items_id']]];
}
if (isset($_GET['showglobalkanban']) && $_GET['showglobalkanban']) {
Html::header(sprintf(__('%s Kanban'), Ticket::getTypeName(1)), '', "helpdesk", "ticket");
$track::showKanban(0);
Html::footer();
} else {
$menus = ["helpdesk", "ticket"];
Ticket::displayFullPageForItem(0, $menus, $_REQUEST);
}
}
Mini Shell