Current File : //var/www/projetos/suporte.iigd.com.br.old/src/ContentTemplates/Parameters/TicketParameters.php
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2022 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
namespace Glpi\ContentTemplates\Parameters;
use CommonDBTM;
use Glpi\ContentTemplates\Parameters\ParametersTypes\ArrayParameter;
use Glpi\ContentTemplates\Parameters\ParametersTypes\AttributeParameter;
use Glpi\ContentTemplates\Parameters\ParametersTypes\ObjectParameter;
use Glpi\Toolbox\Sanitizer;
use Item_Ticket;
use KnowbaseItem;
use KnowbaseItem_Item;
use Location;
use OLA;
use RequestType;
use Session;
use SLA;
use Ticket;
use TicketValidation;
/**
* Parameters for "Ticket" items.
*
* @since 10.0.0
*/
class TicketParameters extends CommonITILObjectParameters
{
public static function getDefaultNodeName(): string
{
return 'ticket';
}
public static function getObjectLabel(): string
{
return Ticket::getTypeName(1);
}
protected function getTargetClasses(): array
{
return [Ticket::class];
}
public function getAvailableParameters(): array
{
return array_merge(parent::getAvailableParameters(), [
new AttributeParameter("type", _n('Type', 'Types', 1)),
new AttributeParameter("global_validation", _n('Approval', 'Approvals', 1)),
new AttributeParameter("tto", __('Time to own'), 'date("d/m/y H:i")'),
new AttributeParameter("ttr", __('Time to resolve'), 'date("d/m/y H:i")'),
new ObjectParameter(new SLAParameters(), 'sla_tto'),
new ObjectParameter(new SLAParameters(), 'sla_ttr'),
new ObjectParameter(new OLAParameters(), 'ola_tto'),
new ObjectParameter(new OLAParameters(), 'ola_ttr'),
new ObjectParameter(new RequestTypeParameters()),
new ObjectParameter(new LocationParameters()),
new ArrayParameter("knowbaseitems", new KnowbaseItemParameters(), KnowbaseItem_Item::getTypeName(Session::getPluralNumber())),
new ArrayParameter("assets", new AssetParameters(), Item_Ticket::getTypeName(Session::getPluralNumber())),
]);
}
protected function defineValues(CommonDBTM $ticket): array
{
/** @var Ticket $ticket */
global $CFG_GLPI;
// Output "unsanitized" values
$fields = Sanitizer::unsanitize($ticket->fields);
$values = parent::defineValues($ticket);
$values['type'] = $ticket::getTicketTypeName($fields['type']);
$values['global_validation'] = TicketValidation::getStatus($fields['global_validation']);
$values['tto'] = $fields['time_to_own'];
$values['ttr'] = $fields['time_to_resolve'];
// Add ticket's SLA / OLA
$sla_parameters = new SLAParameters();
if ($sla = SLA::getById($fields['slas_id_tto'])) {
$values['sla_tto'] = $sla_parameters->getValues($sla);
}
if ($sla = SLA::getById($fields['slas_id_ttr'])) {
$values['sla_ttr'] = $sla_parameters->getValues($sla);
}
$ola_parameters = new OLAParameters();
if ($ola = OLA::getById($fields['olas_id_tto'])) {
$values['ola_tto'] = $ola_parameters->getValues($ola);
}
if ($ola = OLA::getById($fields['olas_id_ttr'])) {
$values['ola_ttr'] = $ola_parameters->getValues($ola);
}
// Add ticket's request type
if ($requesttype = RequestType::getById($fields['requesttypes_id'])) {
$requesttype_parameters = new RequestTypeParameters();
$values['requesttype'] = $requesttype_parameters->getValues($requesttype);
}
// Add location
if ($location = Location::getById($fields['locations_id'])) {
$location_parameters = new LocationParameters();
$values['location'] = $location_parameters->getValues($location);
}
// Add KBs
$kbis = KnowbaseItem_Item::getItems($ticket);
$values['knowbaseitems'] = [];
foreach ($kbis as $data) {
if ($kbi = KnowbaseItem::getById($data['id'])) {
$kbi_parameters = new KnowbaseItemParameters();
$values['knowbaseitems'][] = $kbi_parameters->getValues($kbi);
}
}
// Add assets
$values['assets'] = [];
$items_ticket = Item_Ticket::getItemsAssociatedTo($ticket::getType(), $fields['id']);
foreach ($items_ticket as $item_ticket) {
$itemtype = $item_ticket->fields['itemtype'];
if (!in_array($itemtype, $CFG_GLPI["asset_types"])) {
continue;
}
if (!class_exists($itemtype)) {
trigger_error(sprintf('No class found for type %s', $itemtype), E_USER_WARNING);
// May happen if the itemtype belongs to a plugin and this plugin is inactive
continue;
}
if ($item = $itemtype::getById($item_ticket->fields['items_id'])) {
$asset_parameters = new AssetParameters();
$values['assets'][] = $asset_parameters->getValues($item);
}
}
return $values;
}
}
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