%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
include ("../../../../inc/includes.php");
include "../inc/functions.php";
global $DB, $CFG_GLPI;
Session::checkLoginUser();
Session::checkRight("profile", READ);
?>
<html>
<head>
<title> GLPI - <?php echo __('Open Tickets','dashboard'); ?> </title>
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta http-equiv="refresh" content= "45"/>
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<script src="../js/jquery.min.js" type="text/javascript" ></script>
<script src="../js/jquery.jclock.js"></script>
<script src="../js/media/js/jquery.dataTables.min.js"></script>
<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />
<script src="../js/media/js/dataTables.bootstrap.js"></script>
<script src="../js/extensions/ColVis/css/dataTables.colVis.min.css"></script>
<script src="../js/extensions/ColVis/js/dataTables.colVis.min.js"></script>
<script src="../lib/sweet-alert.min.js"></script>
<link href="../lib/sweet-alert.css" type="text/css" rel="stylesheet" />
<script type="text/javascript">
$(function($) {
var options = {
timeNotation: '24h',
am_pm: true,
//fontFamily: 'Open Sans',
fontSize: '38px'
}
$('#clock').jclock(options);
});
</script>
<style>
table.dataTable thead .sorting::after { content: "" !important; }
.sorting {
color: #fff;
background-color: #555 !important;
}
.sorting > a { color: #fff !important;}
</style>
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">';
$sql_s = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'status' AND users_id = ".$_SESSION['glpiID']."";
$result_s = $DB->query($sql_s);
$res_status = $DB->result($result_s,0,'value');
if($res_status != '') {
$status = "(".$res_status.")";
$status1 = "AND glpi_tickets.status IN ".$status."";
}
else {
$status = "('5','6')";
$status1 = "AND glpi_tickets.status NOT IN ".$status."";
}
$id_grp = $_REQUEST['grp'];
$grp = $id_grp;
$sql =
"SELECT count(glpi_tickets.id) AS total
FROM `glpi_groups_tickets` , glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_groups_tickets.type = 2
".$status1."";
$result = $DB->query($sql);
$data = $DB->fetchAssoc($result);
$abertos = $data['total'];
//insert if not exist Group
$query_i = "
INSERT IGNORE INTO glpi_plugin_dashboard_count (type, id, quant)
VALUES ('3','". $id_grp ."', '" . $abertos ."') ";
$result_i = $DB->query($query_i);
// get quantity
$query = "SELECT quant
FROM glpi_plugin_dashboard_count
WHERE id = ".$id_grp."
AND type = 3 ";
$result = $DB->query($query);
$quant = $DB->fetchAssoc($result);
$atual = $quant['quant'];
//update tickets count
$query_up = "UPDATE glpi_plugin_dashboard_count
SET quant=".$data['total']."
WHERE id = ".$id_grp."
AND type = 3 ";
$result_up = $DB->query($query_up);
//contar chamados do dia
$datahoje = date("Y-m-d");
$sql = "
SELECT count(glpi_tickets.id) AS total
FROM `glpi_groups_tickets` , glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_groups_tickets.type = 2
AND glpi_tickets.date LIKE '".$datahoje."%' " ;
$result = $DB->query($sql);
$hoje=$DB->fetchAssoc($result);
// chamados de ontem - yesterday tickets
$dataontem = date('Y-m-d', strtotime('-1 day'));
$sql = "
SELECT count(glpi_tickets.id) AS total
FROM `glpi_groups_tickets` , glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_groups_tickets.type = 2
AND glpi_tickets.date LIKE '".$dataontem."%' ";
$result = $DB->query($sql);
$ontem = $DB->fetchAssoc($result);
if ($ontem['total'] > $hoje['total']) { $up_down = "../img/down.png"; }
if ($ontem['total'] < $hoje['total']) { $up_down = "../img/up.png"; }
if ($ontem['total'] == $hoje['total']) { $up_down = "../img/blank.gif"; }
//Group name
$query_name = "
SELECT name
FROM glpi_groups
WHERE glpi_groups.id = ".$id_grp." " ;
$result_n = $DB->query($query_name);
$group_name = $DB->result($result_n, 0, 'name');
?>
</head>
<?php
if($abertos > $atual) {
//modal alert
$sql_pop = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'popup' AND users_id = ".$_SESSION['glpiID']."";
$result_pop = $DB->query($sql_pop);
$popup = $DB->result($result_pop,0,'value');
if($popup == 1) {
echo '<body onload=\'swal("' . __('New ticket') . '!", "'. __('') .'","success")\'>';
}
//sound
if($_SESSION['glpilanguage'] == "pt_BR") {
// IE
echo '<!--[if IE]>';
echo '<embed src="../sounds/novo_chamado.mp3" autostart="true" width="0" height="0" type="application/x-mplayer2"></embed>';
echo '<![endif]-->';
// Browser HTML5
echo '<audio preload="auto" autoplay>';
echo '<source src="../sounds/novo_chamado.ogg" type="audio/ogg"><source src="sounds/novo_chamado.ogg" type="audio/mpeg">';
echo '</audio>';
}
else {
// IE
echo '<!--[if IE]>';
echo '<embed src="../sounds/new_ticket.mp3" autostart="true" width="0" height="0" type="application/x-mplayer2"></embed>';
echo '<![endif]-->';
// Browser HTML5
echo '<audio preload="auto" autoplay>';
echo '<source src="../sounds/new_ticket.ogg" type="audio/ogg"><source src="sounds/new_ticket.ogg" type="audio/mpeg">';
echo '</audio>';
}
}
else {
echo '<body>';
}
?>
<div id="clock" style="align:right; position:absolute; margin-top:5px;"></div>
<div id='content'>
<div id='container-fluid' >
<div id="head-cham" class="row-fluid">
<table class="col-lg-12 col-md-12 col-sm-12" style="margin-left: auto; margin-right: auto;">
<tr><td> </td></tr>
<tr>
<td align="center"><span class="titulo_cham"><?php echo $group_name; ?></span> </td>
</tr>
<tr>
<td align="center">
</td>
</tr>
<tr>
<td align="center" >
<span class="titulo_cham"><?php echo __('Open Tickets','dashboard'); ?>:</span>
<span class="total"> <?php echo " ".$data['total'] ; ?> </span>
<span class="titulo_cham"><a href="tickets_group.php?grp=<?php echo $grp; ?>" > <?php echo " / " . __('Today','dashboard'); ?>: </a>
<a href="../../../../front/ticket.php" target="_blank" class="total" style="font-size: 32pt;"> <?php echo " ".$hoje['total'] ; ?> </a>
<img src= <?php echo $up_down ;?> class="up_down" alt="" style="margin-top: -10px;" title= <?php echo __('Yesterday','dashboard'). ':'; echo $ontem['total'] ;?> > </span>
</td>
</tr>
</table>
<p></p>
</div>
<div id="lista_chamados" class="well info_box row-fluid report" style="">
<?php
if(isset($_REQUEST['order'])) {
$order1 = $_REQUEST['order'];
switch($order1) {
case "td": $order = "ORDER BY glpi_tickets.id DESC"; break;
case "ta": $order = "ORDER BY glpi_tickets.id ASC"; break;
case "sd": $order = "ORDER BY glpi_tickets.status DESC, glpi_tickets.id ASC"; break;
case "sa": $order = "ORDER BY glpi_tickets.status ASC, glpi_tickets.id ASC"; break;
case "tid": $order = "ORDER BY glpi_tickets.name DESC"; break;
case "tia": $order = "ORDER BY glpi_tickets.name ASC"; break;
case "ted": $order = "ORDER BY glpi_tickets.id DESC"; break;
case "tea": $order = "ORDER BY glpi_tickets.id ASC"; break;
case "pd": $order = "ORDER BY glpi_tickets.priority DESC, glpi_tickets.date ASC"; break;
case "pa": $order = "ORDER BY glpi_tickets.priority ASC, glpi_tickets.date ASC"; break;
case "dd": $order = "ORDER BY glpi_tickets.time_to_resolve DESC"; break;
case "da": $order = "ORDER BY glpi_tickets.time_to_resolve ASC"; break;
}
}
else {
$order = "ORDER BY glpi_tickets.date_mod DESC";
}
//select tickets
$sql_cham = "SELECT glpi_tickets.id AS id, glpi_tickets.name AS descri, glpi_tickets.status AS status, glpi_tickets.date_mod,
glpi_tickets.date AS initdate, glpi_tickets.priority, glpi_tickets.time_to_resolve AS duedate, glpi_tickets.locations_id AS lid
FROM glpi_tickets, glpi_groups,`glpi_groups_tickets`
WHERE glpi_tickets.is_deleted = 0
AND glpi_groups_tickets.`groups_id` = ".$id_grp."
AND glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_groups_tickets.type = 2
".$status1."
GROUP BY id
".$order."";
$result_cham = $DB->query($sql_cham);
//check time_to_resolve
$sql_due = "SELECT COUNT(glpi_tickets.id) AS count_due
FROM glpi_tickets
WHERE glpi_tickets.status NOT IN (4,5,6)
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.time_to_resolve IS NOT NULL";
$result_due = $DB->query($sql_due);
$count_due = $DB->result($result_due,0,'count_due');
//Show due date or location
$query_due = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'duedate' AND users_id = ".$_SESSION['glpiID']." ";
$result_due = $DB->query($query_due);
$show_due = $DB->result($result_due,0,'value');
$query_loc = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'location' AND users_id = ".$_SESSION['glpiID']." ";
$result_loc = $DB->query($query_loc);
$show_loc = $DB->result($result_loc,0,'value');
$query_tit = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'title' AND users_id = ".$_SESSION['glpiID']." ";
$result_tit = $DB->query($query_tit);
$show_tit = $DB->result($result_tit,0,'value');
if($show_due == 1) {
if($count_due > 0) {
$th_due = "<th style='text-align:center;'><a href='chamados.php?order=da'> <font size=2.5pt; font-family='webdings'>▾ </font></a>". __('Due Date','dashboard')."<a href='chamados.php?order=dd'><font size=2.5pt; font-family='webdings'> ▴</font></a></th>";
}
}
echo "<table id='tickets' class='display' style='font-size: 20px; font-weight:bold;' cellpadding = 2px >
<thead>
<tr class='up-down'>
<th style='text-align:center;'><a href='tickets_group.php?grp=".$grp."&order=ta'> <font size=2.5pt; font-family='webdings'>▾ </font></a>". __('ID','dashboard')."<a href='tickets_group.php?grp=".$grp."&order=td'><font size=2.5pt; font-family='webdings'> ▴</font></a></th>
<th style='text-align:center;'><a href='tickets_group.php?grp=".$grp."&order=sa'><font size=2.5pt; font-family='webdings'>▾ </font></a>". __('Status')."<a href='tickets_group.php?grp=".$grp."&order=sd'><font size=2.5pt; font-family='webdings'> ▴</font></a></th>";
if($show_tit != 0 || $show_tit == '') {
echo "<th style='text-align:center;'>". __('Title')."</th>";
}
echo "<th style='text-align:center;'>". __('Technician')."</th>
<th style='text-align:center;'>". __('Requester')."</th>";
if($show_loc == 1) {
echo "<th style='text-align:center;'>". __('Location')."</th>";
}
if(isset($th_due)) {
echo $th_due;
}
echo "<th style='text-align:center;'><a href='tickets_group.php?grp=".$grp."&order=pa'> <font size=2.5pt; font-family='webdings'>▾ </font></a>". __('Priority')."<a href='tickets_group.php?grp=".$grp."&order=pd'><font size=2.5pt; font-family='webdings'> ▴</font></a></th>
</tr>
</thead>
<tbody>";
while($row = $DB->fetchAssoc($result_cham)){
$status1 = $row['status'];
if($status1 == "1" ) { $status1 = "new";}
if($status1 == "2" ) { $status1 = "assign";}
if($status1 == "3" ) { $status1 = "plan";}
if($status1 == "4" ) { $status1 = "waiting";}
if($status1 == "5" ) { $status1 = "solved";}
if($status1 == "6" ) { $status1 = "closed";}
if($status1 == "13" ) { $status1 = "feedback";}
if($status1 == "14" ) { $status1 = "waiting_list";}
if($status1 == "15" ) { $status1 = "in_attendance";}
$sql_grp = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 2
";
$result_grp = $DB->query($sql_grp);
$row_grp = $DB->fetchAssoc($result_grp);
//get technician
$sql_tec = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 2";
$result_tec = $DB->query($sql_tec);
$row_tec = $DB->fetchAssoc($result_tec);
//get requester
$sql_req = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets.id = ". $row['id'] ."
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 1";
$result_req = $DB->query($sql_req);
$row_req = $DB->fetchAssoc($result_req);
//get priority
$sql_prio = "SELECT name, value
FROM glpi_configs
WHERE name LIKE 'priority_".$row['priority']."' ";
$result_prio = $DB->query($sql_prio);
$row_prio = $DB->fetchAssoc($result_prio);
$priority = substr($row_prio['name'],9,10);
if($priority == 1) {
$prio_name = _x('priority', 'Very low'); }
if($priority == 2) {
$prio_name = _x('priority', 'Low'); }
if($priority == 3) {
$prio_name = _x('priority', 'Medium'); }
if($priority == 4) {
$prio_name = _x('priority', 'High'); }
if($priority == 5) {
$prio_name = _x('priority', 'Very high'); }
if($priority == 6) {
$prio_name = _x('priority', 'Major'); }
//get Location
$sql_loc = "SELECT id, name
FROM glpi_locations
WHERE glpi_locations.id = ". $row['lid'] ." ";
$result_loc = $DB->query($sql_loc);
$row_loc = $DB->fetchAssoc($result_loc);
echo "
<tr class='title' style='font-weight:normal;'>
<td style='text-align:center; vertical-align:middle; font-weight:bold;'> <a href=../../../../front/ticket.form.php?id=". $row['id'] ." target=_blank > <span >" . $row['id'] . "</span> </a></td>
<td style='vertical-align:middle;'><span style='color:#000099';><img src=../../../../pics/".$status1.".png /> ".Ticket::getStatus($row['status'])."</span ></td>";
if($show_tit != 0 || $show_tit == '') {
echo "<td style='vertical-align:middle;'><a href=../../../../front/ticket.form.php?id=". $row['id'] ." target=_blank > <span >" . $row['descri'] . "</span> </a></td>";
}
if(isset($row_tec['name'])) {
echo "<td style='vertical-align:middle;'><span >". $row_tec['name'] ." ".$row_tec['sname'] ."</span> </td>";
} else {
echo "<td style='vertical-align:middle;'><span ></span> </td>";
}
echo "<td style='vertical-align:middle;'><span >". $row_req['name'] ." ".$row_req['sname'] ."</span> </td>";
if($show_loc == 1) {
echo "<td style='vertical-align:middle; text-align:center; font-size:14pt;'>" . $row_loc['name'] . "</td>";
}
if($show_due != 0) {
if($count_due > 0) {
$now = date("Y-m-d H:i");
//barra de porcentagem
/*if($status == $status_close ) {
$barra = 100;
$cor = "progress-bar-success";
} */
//else {
//porcentagem
$time_total = strtotime($row['duedate']) - strtotime($row['initdate']);
$time_pass = strtotime($row['duedate']) - strtotime($now);
$perc = round(($time_pass*100)/$time_total,1);
$barra = round(100 - $perc,1);
// cor barra
if($barra == 100) { $cor = "progress-bar-danger"; }
if($barra > 95 and $barra < 100) { $cor = "progress-bar-danger"; }
if($barra > 70 and $barra < 95) { $cor = "progress-bar-warning"; }
if($barra > 50 and $barra <= 70) { $cor = "progress-bar-default"; }
if($barra > 0 and $barra <= 50) { $cor = "progress-bar-success"; }
if($barra < 0) { $cor = ""; $barra = 0; }
//}
if($row['duedate'] != '' && $row['duedate'] < $now ) {
echo "<td style='text-align:center; vertical-align:middle; font-size:14pt; color:red;'><span>". conv_data_hora($row['duedate']) ."</span>
<div class='progress' style='margin-top: 9px;'>
<div class='progress-bar progress-bar-danger ' role='progressbar' aria-valuenow='100' aria-valuemin='0' aria-valuemax='100' style='width: 100%;'>
<span style='font-weight:bold; color:#fff;'> 100% </span>
</div>
</div>
</td>";
}
else {
echo "<td style='text-align:center; vertical-align:middle; font-size:14pt; color:green;'><span>". conv_data_hora($row['duedate']) ."</span>";
if($barra != 0) {
echo "
<div class='progress' style='margin-top: 9px;'>
<div class='progress-bar ". $cor ." ' role='progressbar' aria-valuenow='".$barra."' aria-valuemin='0' aria-valuemax='100' style='width: ".$barra."%;'>
<span style='font-weight:bold; color:#fff;'>".$barra."% </span>
</div>
</div>
</td>";
}
else { echo "</td>";}
}
}
}
echo "
<td style='vertical-align:middle; text-align:center; background-color:". $row_prio['value'] .";'>" . $prio_name . "</td>
</tr>";
}
echo "</tbody>
</table>"; ?>
</div>
</div>
</div>
<style type="text/css">
table.dataTable thead > tr > th {
padding-right: 10px;
}
</style>
<script type="text/javascript" charset="utf-8">
$('#tickets')
.removeClass( 'display' )
.addClass('table table-striped table-bordered table-hover');
$(document).ready(function() {
oTable = $('#tickets').dataTable({
"bJQueryUI": true,
"sPaginationType": "full_numbers",
"bFilter": false,
//"aaSorting": [],
"aaSorting": false,
"bLengthChange": false,
"bPaginate": false,
"scrollY": "69vh",
"scrollCollapse": true,
"paging": false,
//"iDisplayLength": 15,
//"aLengthMenu": [[15, 25, 50, 100, -1], [15, 25, 50, 100, "All"]],
"sDom": 'T<"clear">lfrtip',
colVis: {
"buttonText": "<?php echo __('Show/hide columns','dashboard'); ?>",
"restore": "<?php echo __('Restore'); ?>",
"showAll": "<?php echo __('Show all'); ?>",
"exclude": [0]
},
"bSortCellsTop": true,
"sAlign": "right"
});
} );
</script>
</body>
</html>
Zerion Mini Shell 1.0