%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
include "../inc/functions.php";
global $DB;
Session::checkLoginUser();
Session::checkRight("profile", READ);
if(!empty($_REQUEST['submit']))
{
$data_ini = $_REQUEST['date1'];
$data_fin = $_REQUEST['date2'];
}
else {
$data_ini = date("Y-m-01");
$data_fin = date("Y-m-d");
}
if(!isset($_REQUEST["sel_date"])) {
$id_date = $_GET["date"];
}
else {
$id_date = $_REQUEST["sel_date"];
}
if(!isset($_REQUEST["sel_tec"])) {
$id_tec = $_GET["tec"];
}
else {
$id_tec = $_REQUEST["sel_tec"];
}
# entity
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
if($sel_ent == '' || $sel_ent == -1) {
$entities = $_SESSION['glpiactiveentities'];
$ent = implode(",",$entities);
$entidade = "AND glpi_tickets.entities_id IN (".$ent.") ";
$entidade_u = "AND glpi_profiles_users.entities_id IN (".$ent.") ";
}
else {
$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.") ";
$entidade_u = "AND glpi_profiles_users.entities_id IN (".$sel_ent.") ";
}
?>
<html>
<head>
<title> GLPI - <?php echo __('Summary Report','dashboard')." - ". __('Technician') ?> </title>
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta charset="utf-8">
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<link href="../css/font-awesome.css" type="text/css" rel="stylesheet" />
<script language="javascript" src="../js/jquery.js"></script>
<link href="../inc/select2/select2.css" rel="stylesheet" type="text/css">
<script src="../inc/select2/select2.js" type="text/javascript" language="javascript"></script>
<script src="../js/bootstrap.min.js"></script>
<script src="../js/bootstrap-datepicker.js"></script>
<link href="../css/datepicker.css" rel="stylesheet" type="text/css">
<style type="text/css">
select { width: 60px; }
table.dataTable { empty-cells: show; }
a:link, a:visited, a:active { text-decoration: none;}
</style>
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">'; ?>
</head>
<body style="background-color: #e5e5e5;">
<div id='content' >
<div id='container-fluid' style="margin: 0px 5% 0px 5%;">
<div id="charts" class="fluid chart">
<div id="pad-wrapper" >
<div id="head-rel" class="fluid head-rel-sint">
<style type="text/css">
a:link, a:visited, a:active {
text-decoration: none
}
a:hover {
color: #000099;
}
</style>
<a href="../index.php"><i class="fa fa-home" style="font-size:14pt; margin-left:20px;"></i><span></span></a>
<div id="titulo_rel"> <?php echo __('Summary Report','dashboard') ." - ". __('Technician') ?> </div>
<div id="datas-tec" class="span12 fluid" >
<form id="form1" name="form1" class="form_rel" method="post" action="rel_sint_tec.php?con=1">
<table border="0" cellspacing="0" cellpadding="3" bgcolor="#efefef" >
<tr>
<td style="width: 310px;">
<?php
$url = $_SERVER['REQUEST_URI'];
$arr_url = explode("?", $url);
$url2 = $arr_url[0];
echo'
<table>
<tr>
<td>
<div class="input-group date" id="dp1" data-date="'.$data_ini.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date1" value="'.$data_ini.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
<td>
<div class="input-group date" id="dp2" data-date="'.$data_fin.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date2" value="'.$data_fin.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
</tr>
</table> ';
?>
<script language="Javascript">
$('#dp1').datepicker('update');
$('#dp2').datepicker('update');
</script>
</td>
<td style="margin-top:2px;">
<?php
//$res_date = $DB->query($sql_date);
$arr_date = array(
__('Period','dashboard'),
__('Current month','dashboard'),
__('Last 7 days','dashboard'),
__('Last 15 days','dashboard'),
__('Last 30 days','dashboard'),
__('Last 3 months','dashboard'),
);
$name = 'sel_date';
$options = $arr_date;
$selected = $id_date;
echo dropdown2( $name, $options, $selected );
echo "</td></tr><tr><td height='15px'></td><td></td></tr> <tr align=center><td colspan='2'>\n";
//list techs
$sql_tec = "
SELECT DISTINCT glpi_users.`id` AS id , glpi_users.`firstname` AS name, glpi_users.`realname` AS sname
FROM `glpi_profiles_users`
LEFT JOIN `glpi_tickets_users`
ON (`glpi_tickets_users`.`users_id`=`glpi_profiles_users`.`users_id`)
LEFT JOIN `glpi_users`
ON (`glpi_users`.`id` = `glpi_profiles_users`.`users_id`)
WHERE `glpi_users`.`is_deleted` = '0'
AND `glpi_users`.`is_active` = '1'
AND glpi_tickets_users.type = 2
".$entidade_u."
ORDER BY name ASC ";
$result_tec = $DB->query($sql_tec);
// lista de técnicos
$res_tec = $DB->query($sql_tec);
$arr_tec = array();
$arr_tec[0] = "-- ". __('Select a technician','dashboard') . " --" ;
$DB->dataSeek($result_tec, 0) ;
while ($row_result = $DB->fetchAssoc($result_tec))
{
$v_row_result = $row_result['id'];
$arr_tec[$v_row_result] = $row_result['name']." ".$row_result['sname']." (".$row_result['id'].")" ;
}
$name = 'sel_tec';
$options = $arr_tec;
$selected = $id_tec;
echo dropdown2( $name, $options, $selected );
?>
</td>
</tr>
<tr><td height="15px"></td><td></td></tr>
<tr>
<td colspan="2" align="center">
<button class="btn btn-primary btn-sm" type="submit" name="submit" value="Atualizar" ><i class="fa fa-search"></i> <?php echo __('Consult','dashboard'); ?> </button>
<button class="btn btn-primary btn-sm" type="button" name="Limpar" value="Limpar" onclick="location.href='<?php echo $url2 ?>'" ><i class="fa fa-trash-o"></i> <?php echo __('Clean','dashboard'); ?> </button>
</td>
</tr>
</table>
<?php Html::closeForm(); ?>
<!-- </form> -->
</div>
</div>
</div>
<?php
if(isset($_GET['con'])){$con = $_GET['con'];}
else {$con = '';}
if($con == "1") {
if(!isset($_REQUEST['date1']))
{
$data_ini2 = $_GET['date1'];
$data_fin2 = $_GET['date2'];
}
else {
$data_ini2 = $_REQUEST['date1'];
$data_fin2 = $_REQUEST['date2'];
}
if($data_ini2 == $data_fin2) {
$datas2 = "LIKE '".$data_ini2."%'";
}
else {
$datas2 = "BETWEEN '".$data_ini2." 00:00:00' AND '".$data_fin2." 23:59:59'";
}
// do select
$post_date = $_REQUEST["sel_date"];
if(!isset($post_date) or $post_date == "0") {
$sel_date = $datas2;
}
else {
$sel_date = $_REQUEST["sel_date"];
}
switch($post_date) {
case ("1") :
$data_ini2 = date('Y-m-01');
$data_fin2 = date('Y-m-d');
$sel_date = "BETWEEN '" . $data_ini2 ." 00:00:00' AND '". $data_fin2 ." 23:59:59'";
break;
case ("2") :
$data_ini2 = date('Y-m-d', strtotime('-1 week'));
$sel_date = "BETWEEN '" . $data_ini2 ." 00:00:00' AND '".$data_fin2." 23:59:59'";
break;
case ("3") :
$data_ini2 = date('Y-m-d', strtotime('-15 day'));
$sel_date = "BETWEEN '" . $data_ini2 ." 00:00:00' AND '".$data_fin2." 23:59:59'";
break;
case ("4") :
$data_ini2 = date('Y-m-d', strtotime('-1 month'));
$sel_date = "BETWEEN '" . $data_ini2 ." 00:00:00' AND '".$data_fin2." 23:59:59'";
break;
case ("5") :
$data_ini2 = date('Y-m-d', strtotime('-3 month'));
$sel_date = "BETWEEN '" . $data_ini2 ." 00:00:00' AND '".$data_fin2." 23:59:59'";
break;
}
// Chamados
$sql_cham =
"SELECT glpi_tickets.id AS id, COUNT(glpi_tickets.id) AS conta_id, glpi_tickets.name AS name, glpi_tickets.date AS date
FROM `glpi_tickets_users` , glpi_tickets
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type = 2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$sel_date."
".$entidade."
GROUP BY id
ORDER BY id DESC ";
$result_cham = $DB->query($sql_cham);
$chamados = $DB->fetchAssoc($result_cham) ;
//quant de chamados
$sql_cham2 =
"SELECT count(glpi_tickets.id) AS total, count(glpi_tickets.date) AS numdias, AVG(glpi_tickets.close_delay_stat) AS avgtime
FROM glpi_tickets, glpi_tickets_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type = 2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$sel_date."
".$entidade." ";
$result_cham2 = $DB->query($sql_cham2);
$conta_cham = $DB->fetchAssoc($result_cham2);
$total_cham = $conta_cham['total'];
//$numdias = $conta_cham['numdias'];
if($total_cham > 0) {
//nome e total
$sql_nome = "
SELECT firstname , realname, name
FROM glpi_users
WHERE id = ".$id_tec." ";
$result_nome = $DB->query($sql_nome);
$tec_name = $DB->fetchAssoc($result_nome);
//date diff
$numdias = round(abs(strtotime($data_fin2) - strtotime($data_ini2)) / 86400,0);
//requester
$sql_req = "SELECT count(glpi_tickets.id) AS conta, glpi_users.firstname AS name, glpi_users.realname AS sname
FROM `glpi_tickets_users` , glpi_tickets, glpi_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.`users_id` = glpi_users.id
AND glpi_tickets_users.type = 1
AND glpi_tickets.users_id_lastupdater = ". $id_tec ."
AND glpi_tickets.date ".$sel_date."
".$entidade."
GROUP BY name
ORDER BY conta DESC
LIMIT 5";
$result_req = $DB->query($sql_req);
//avg time
$sql_time =
"SELECT COUNT(glpi_tickets.id) AS total, AVG(glpi_tickets.close_delay_stat) AS avgtime
FROM glpi_tickets, glpi_tickets_users
WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.type = 2
AND glpi_tickets_users.users_id = ". $id_tec ."
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$sel_date."
".$entidade." ";
$result_time = $DB->query($sql_time);
$time_cham = $DB->fetchAssoc($result_time);
$avgtime = $time_cham['avgtime'];
//count by status
$query_stat = "
SELECT
SUM(case when glpi_tickets.status = 1 then 1 else 0 end) AS new,
SUM(case when glpi_tickets.status = 2 then 1 else 0 end) AS assig,
SUM(case when glpi_tickets.status = 3 then 1 else 0 end) AS plan,
SUM(case when glpi_tickets.status = 4 then 1 else 0 end) AS pend,
SUM(case when glpi_tickets.status = 5 then 1 else 0 end) AS solve,
SUM(case when glpi_tickets.status = 6 then 1 else 0 end) AS close
FROM `glpi_tickets_users`, glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$sel_date."
AND glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.type = 2
".$entidade."";
$result_stat = $DB->query($query_stat);
$new = $DB->result($result_stat,0,'new') + 0;
$assig = $DB->result($result_stat,0,'assig') + 0;
$plan = $DB->result($result_stat,0,'plan') + 0;
$pend = $DB->result($result_stat,0,'pend') + 0;
$solve = $DB->result($result_stat,0,'solve') + 0;
$close = $DB->result($result_stat,0,'close') + 0;
//count by type
$query_type = "
SELECT
SUM(case when glpi_tickets.type = 1 then 1 else 0 end) AS incident,
SUM(case when glpi_tickets.type = 2 then 1 else 0 end) AS request
FROM `glpi_tickets_users`, glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$sel_date."
AND glpi_tickets.id = glpi_tickets_users.`tickets_id`
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.type = 2
".$entidade."";
$result_type = $DB->query($query_type);
$incident = $DB->result($result_type,0,'incident');
$request = $DB->result($result_type,0,'request');
//categories
$query_cat = "
SELECT glpi_itilcategories.name as cat_name, COUNT(glpi_tickets.id) as cat_conta, glpi_itilcategories.id
FROM glpi_tickets, glpi_itilcategories, glpi_tickets_users
WHERE glpi_itilcategories.id = glpi_tickets.itilcategories_id
AND glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$sel_date."
AND glpi_tickets_users.users_id = ".$id_tec."
AND glpi_tickets_users.tickets_id = glpi_tickets.id
AND glpi_tickets_users.type = 2
".$entidade."
GROUP BY glpi_itilcategories.id
ORDER BY `cat_conta` DESC
LIMIT 5 ";
$result_cat = $DB->query($query_cat) or die('erro');
//select groups
$sql_grp =
"SELECT count(glpi_tickets.id) AS conta, glpi_groups.name AS name
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$sel_date."
".$entidade."
GROUP BY name
ORDER BY conta DESC
LIMIT 5 ";
$result_grp = $DB->query($sql_grp);
//logo
if (file_exists('../../../../pics/logo_big.png')) {
$logo = "../../../../pics/logo_big.png";
$imgsize = "width:100px; height:100px;";
}
else {
if ($CFG_GLPI['version'] >= 0.90){
$logo = "../../../../pics/logos/logo-GLPI-100-black.png";
#$imgsize = "background-color:#000;";
}
else {
$logo = "../../../../pics/logos/logo-GLPI-100-black.png";
$imgsize = "";
}
}
$content = "
<div class='well info_box fluid col-md-12 report-tic' style='margin-left: -1px;'>
<div class='btn-right'> <button class='btn btn-primary btn-sm' type='button' onclick=window.open(\"./rel_sint_tec_pdf.php?con=1&date1=".$data_ini2."&date2=".$data_fin2."&sel_tec=".$id_tec."\",\"_blank\")>Export PDF</button> </div>
<div id='logo' class='fluid'>
<div class='col-md-2' ><img src='".$logo."' alt='GLPI' style='".$imgsize."'> </div>
<div class='col-md-8' style='height:120px; text-align:center; margin:auto;'><h3 style='vertical-align:middle;' >". __('Summary Report','dashboard')." - " .__('Technician')." </h3></div>
</div>
<table id='data' class='table table-condensed table-striped' style='font-size: 16px; width:55%; margin:auto; margin-top:5px; margin-bottom:25px;'>
<tbody>
<tr>
<td>" .__('Technician')."</td>
<td align='right'>".$tec_name['firstname'] ." ". $tec_name['realname']."</td>
</tr>
<tr>
<td>". __('Period','dashboard')." </td>";
if($data_ini2 == $data_fin2) {
$content .= "<td align='right'>".conv_data($data_ini2)."</td>";
}
else {
$content .= "<td align='right'>".conv_data($data_ini2)." to ".conv_data($data_fin2)."</td>";
}
$content .= "
</tr>
<tr>
<td>". __('Date')." </td>
<td align='right'>".conv_data_hora(date("Y-m-d H:i"))."</td>
</tr>
</tbody>
</table>
<table class='fluid table table-striped table-condensed' style='font-size: 16px; width:55%; margin:auto; margin-bottom:25px;'>
<thead>
<tr>
<th colspan='2' style='text-align:center; background:#286090; color:#fff;'>". __('Tickets','dashboard')."</th>
</tr>
</thead>
<tbody>
<tr>
<td>". __('Tickets Total','dashboard')."</td>
<td align='right'>".$total_cham."</td>
</tr>
<tr>
<td>". _n('Day','Days',2)."</td>
<td align='right'>".$numdias."</td>
</tr>
<tr>
<td>". __('Tickets','dashboard')." ". __('By day')." - ". __('Average')."</td>
<td align='right'>".round($total_cham / $numdias,0)."</td>
</tr>
<tr>
<td>". __('Average time to closure')."</td>
<td align='right'>". time_hrs($avgtime )."</td>
</tr>
</tbody> </table>
<table class='fluid table table-striped table-condensed' style='font-size: 16px; width:55%; margin:auto; margin-bottom:25px;'>
<thead>
<tr>
<th colspan='2' style='text-align:center; background:#286090; color:#fff;'>". __('Tickets by Status','dashboard')."</th>
</tr>
</thead>
<tbody>
<tr>
<td>". _x('status','New')."</td>
<td align='right'>".$new."</td>
</tr>
<tr>
<td>". __('Assigned')."</td>
<td align='right'>".$assig."</td>
</tr>
<tr>
<td>". __('Planned')."</td>
<td align='right'>".$plan."</td>
</tr>
<tr>
<td>". __('Pending')."</td>
<td align='right'>".$pend."</td>
</tr>
<tr>
<td>". __('Solved','dashboard')."</td>
<td align='right'>".$solve."</td>
</tr>
<tr>
<td>". __('Closed')."</td>
<td align='right'>".$close."</td>
</tr>
</tbody> </table>
<table class='fluid table table-striped table-condensed' style='font-size: 16px; width:55%; margin:auto; margin-bottom:25px;'>
<thead>
<tr>
<th colspan='2' style='text-align:center; background:#286090; color:#fff;'>". __('Tickets','dashboard')." ". __('by Type','dashboard')."</th>
</tr>
</thead>
<tbody>
<tr>
<td>". __('Incident')."</td>
<td align='right'>".$incident."</td>
</tr>
<tr>
<td>". __('Request')."</td>
<td align='right'>".$request."</td>
</tr>
</tbody> </table>
<table class='fluid table table-striped table-condensed' style='font-size: 16px; width:55%; margin:auto; margin-bottom:25px;'>
<thead>
<tr>
<th colspan='2' style='text-align:center; background:#286090; color:#fff;'>Top 5 - ". __('Tickets','dashboard')." ". __('by Category','dashboard')."</th>
</tr>
</thead>
<tbody> ";
while($row = $DB->fetchAssoc($result_cat)) {
$content .= "<tr>
<td>".$row['cat_name']."</td>
<td align='right'>".$row['cat_conta']."</td>
</tr> ";
}
$content .= "
</tbody> </table>
<table class='fluid table table-striped table-condensed' style='font-size: 16px; width:55%; margin:auto; margin-bottom:25px;'>
<thead>
<tr>
<th colspan='2' style='text-align:center; background:#286090; color:#fff;'>Top 5 - ". __('Tickets','dashboard')." ". __('by Requester','dashboard')."</th>
</tr>
</thead>
<tbody> ";
while($row = $DB->fetchAssoc($result_req)) {
$content .= "<tr>
<td>".$row['name']." ".$row['sname']."</td>
<td align='right'>".$row['conta']."</td>
</tr> ";
}
$content .= "</tbody></table></div> ";
}
else {
echo "
<div id='nada_rel' class='well info_box fluid col-md-12'>
<table class='table' style='font-size: 18px; font-weight:bold;' cellpadding = 1px>
<tr><td style='vertical-align:middle; text-align:center;'> <span style='color: #000;'>" . __('No ticket found', 'dashboard') . "</td></tr>
<tr></tr>
</table></div>";
}
}
else {
$content ='';
}
//output report
echo $content;
?>
<script type="text/javascript" charset="utf-8">
$(document).ready(function() { $("#sel_tec").select2({dropdownAutoWidth : true}); });
$(document).ready(function() { $("#sel_date").select2({dropdownAutoWidth : true}); });
</script>
</div>
</div>
</div>
</div>
</body>
</html>
Zerion Mini Shell 1.0