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<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its" type="guide" id="troubleshooting-DVD"> <info> <link type="guide" xref="index#troubleshooting"/> <link type="seealso" xref="supported-formats"/> <revision pkgversion="3.30" version="0.2" date="2019-01-11" status="draft"/> <desc>I cannot play my DVD.</desc> <credit type="author"> <name its:translate="no">Marta Bogdanowicz</name> <email its:translate="no">majus85@gmail.com</email> </credit> <credit type="author"> <name its:translate="no">Andre Klapper</name> <email its:translate="no">ak-47@gmx.net</email> </credit> <license> <p>Creative Commons Share Alike 3.0</p> </license> </info> <title>Problem with playing movies from a DVD</title> <p> It may happen that after putting a DVD into your CD/DVD drive, <app>Videos</app> shows the error message <gui>An error occurred ‒ The movie could not be read.</gui> This may be because your <link xref="supported-formats">a required <sys>GStreamer</sys> plugin to read the format of the movie is not installed on your system</link>, or because DVD is encrypted and a DVD decryption package is not installed on your system. </p> <note style="tip"> <p>To open encrypted DVDs, consider installing the <sys>libdvdcss</sys> package. However, note that using this package is not legal in all countries. For further information if or where the package might be available for your distribution, please ask in a support forum of your distribution.</p> </note> </page>