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<?php
include ("../../../../inc/includes.php");
include ("../../../../inc/config.php");
include "../inc/functions.php";
global $DB, $con;
Session::checkLoginUser();
Session::checkRight("profile", READ);
if(!empty($_REQUEST['submit'])) {
$data_ini = $_REQUEST['date1'];
$data_fin = $_REQUEST['date2'];
}
else {
$data_ini = date("Y-01-01");
$data_fin = date("Y-m-d");
}
# entity
$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
$result_e = $DB->query($sql_e);
$sel_ent = $DB->result($result_e,0,'value');
//select entity
if($sel_ent == '' || $sel_ent == -1) {
$query_ent1 = "
SELECT entities_id
FROM glpi_users
WHERE id = ".$_SESSION['glpiID']." ";
$res_ent1 = $DB->query($query_ent1);
$user_ent = $DB->result($res_ent1,0,'entities_id');
$entities = $_SESSION['glpiactiveentities'];
$ent = implode(",",$entities);
$entidade = "AND glpi_tickets.entities_id IN (".$ent.") ";
}
else {
$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.") ";
}
?>
<html>
<head>
<title> GLPI - <?php echo __('Tickets','dashboard') .' '. __('by Group','dashboard').'s'; ?> </title>
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
<meta http-equiv="content-language" content="en-us" />
<meta charset="utf-8">
<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
<link href="../css/styles.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
<link href="../css/font-awesome.css" type="text/css" rel="stylesheet" />
<script language="javascript" src="../js/jquery.min.js"></script>
<link href="../inc/select2/select2.css" rel="stylesheet" type="text/css">
<script src="../inc/select2/select2.js" type="text/javascript" language="javascript"></script>
<script src="../js/bootstrap-datepicker.js"></script>
<link href="../css/datepicker.css" rel="stylesheet" type="text/css">
<script src="../js/media/js/jquery.dataTables.min.js"></script>
<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />
<script src="../js/media/js/dataTables.bootstrap.js"></script>
<script src="../js/extensions/Buttons/js/dataTables.buttons.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.html5.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.bootstrap.min.js"></script>
<script src="../js/extensions/Buttons/js/buttons.print.min.js"></script>
<script src="../js/media/pdfmake.min.js"></script>
<script src="../js/media/vfs_fonts.js"></script>
<script src="../js/media/jszip.min.js"></script>
<script src="../js/extensions/Select/js/dataTables.select.min.js"></script>
<link href="../js/extensions/Select/css/select.dataTables.min.css" type="text/css" rel="stylesheet" />
<link href="../js/extensions/Select/css/select.bootstrap.css" type="text/css" rel="stylesheet" />
<style type="text/css">
select { width: 60px; }
table.dataTable { empty-cells: show; }
a:link, a:visited, a:active { text-decoration: none;}
a:hover { color: #000099; }
.label-md {
min-width: 45px !important;
display: inline-block !important
}
</style>
<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">'; ?>
</head>
<body style="background-color: #e5e5e5; margin-left:0%;" >
<div id='content' >
<div id='container-fluid' style="margin: <?php echo margins(); ?> ;">
<div id="charts" class="fluid chart" >
<div id="pad-wrapper" >
<div id="head-rel" class="fluid">
<a href="../index.php"><i class="fa fa-home home-rel" style="font-size:14pt; margin-left:25px;"></i><span></span></a>
<div id="titulo_rel" > <?php echo __('Tickets','dashboard') .' '. __('by Group','dashboard').'s'; ?> </div>
<div id="datas-tec" class="span12 fluid" >
<form id="form1" name="form1" class="form_rel" method="post" action="rel_grupos.php?con=1" style="margin-left: 37%;">
<table border="0" cellspacing="0" cellpadding="3" bgcolor="#efefef">
<tr>
<td style="width: 310px;">
<?php
$url = $_SERVER['REQUEST_URI'];
$arr_url = explode("?", $url);
$url2 = $arr_url[0];
echo'
<table>
<tr>
<td>
<div class="input-group date" id="dp1" data-date="'.$data_ini.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date1" value="'.$data_ini.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
<td>
<div class="input-group date" id="dp2" data-date="'.$data_fin.'" data-date-format="yyyy-mm-dd">
<input class="col-md-9 form-control" size="13" type="text" name="date2" value="'.$data_fin.'" >
<span class="input-group-addon add-on"><i class="fa fa-calendar"></i></span>
</div>
</td>
<td> </td>
</tr>
</table> ';
?>
<script language="Javascript">
$('#dp1').datepicker('update');
$('#dp2').datepicker('update');
</script>
</td>
<td style="margin-top:2px;">
</td>
</tr>
<tr><td height="15px"></td></tr>
<tr>
<td colspan="2" align="center">
<button class="btn btn-primary btn-sm" type="submit" name="submit" value="Atualizar" ><i class="fa fa-search"></i> <?php echo __('Consult','dashboard'); ?> </button>
<button class="btn btn-primary btn-sm" type="button" name="Limpar" value="Limpar" onclick="location.href='<?php echo $url2 ?>'" ><i class="fa fa-trash-o"></i> <?php echo __('Clean','dashboard'); ?> </button>
</td>
</tr>
</table>
<?php Html::closeForm(); ?>
<!-- </form> -->
</div>
</div>
<?php
//tecnico2
if(isset($_GET['con'])) {
$con = $_GET['con'];
if($con == "1") {
if(!isset($_REQUEST['date1']))
{
$data_ini2 = $data_ini;
$data_fin2 = $data_fin;
}
else {
$data_ini2 = $_REQUEST['date1'];
$data_fin2 = $_REQUEST['date2'];
}
if($data_ini2 == $data_fin2) {
$datas2 = "LIKE '".$data_ini2."%'";
}
else {
$datas2 = "BETWEEN '".$data_ini2." 00:00:00' AND '".$data_fin2." 23:59:59'";
}
//status
$status = "";
$status_open = "('2','1','3','4')";
$status_closed = "('5','6')";
$status_all = "('2','1','3','4','5','6')";
//actors - 1 - req, 2 - tec, 3 - observer
$actors = "";
$actors_req = "('1')";
$actors_tec = "('2')";
$actors_all = "('1','2','3')";
if(isset($_GET['actor'])) {
if($_GET['actor'] == "req") {
$actors = $actors_req;
}
elseif($_GET['actor'] == "tec") {
$actors = $actors_tec;
}
else {
$actors = $actors_all;
}
}
else {
$actors = $actors_all;
}
//select groups with tickets
$sql_tec =
"SELECT count(glpi_tickets.id) AS total, glpi_groups.name AS name, glpi_groups.id AS id
FROM `glpi_groups_tickets`, glpi_tickets, glpi_groups
WHERE glpi_groups_tickets.`groups_id` = glpi_groups.id
AND glpi_groups_tickets.`tickets_id` = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.date ".$datas2."
".$entidade."
AND glpi_groups_tickets.type IN ".$actors."
GROUP BY name
ORDER BY total DESC ";
$result_tec = $DB->query($sql_tec);
$conta_cons = $DB->numrows($result_tec);
echo "<div class='well info_box fluid col-md-12 report' style='margin-left: -1px;'>";
echo "
<table class='col-md-12 right' align='right' style='margin-bottom:20px;'>
<tr>
<td>
". __('Actor')." :
<button class='btn btn-primary btn-sm' type='button' name='requerente' value='Requerentes' onclick='location.href=\"rel_grupos.php?con=1&actor=req&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Requester', 'dashboard') ." </button>
<button class='btn btn-primary btn-sm' type='button' name='tecnico' value='Técnicos' onclick='location.href=\"rel_grupos.php?con=1&actor=tec&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('Technician', 'dashboard')." </button>
<button class='btn btn-primary btn-sm' type='button' name='todos' value='Todos' onclick='location.href=\"rel_grupos.php?con=1&date1=".$data_ini2."&date2=".$data_fin2."\"' <i class='icon-white icon-trash'></i> ".__('All', 'dashboard')." </button>
</td>
</tr>
</table> ";
echo "
<table id='tec' class='display' style='font-size: 13px; font-weight:bold;' cellpadding = 2px >
<thead>
<tr>
<th style='text-align:center; cursor:pointer;'> ". _n('Group','Groups',2) ." </th>
<th style='font-size: 12px; font-weight:bold; text-align: center; cursor:pointer;'> ".__('Tickets')." </th>
<th style='text-align:center; cursor:pointer;'> ". __('Opened','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Late','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Solved','dashboard') ."</th>
<th style='text-align:center; cursor:pointer;'> ". __('Closed','dashboard') ."</th>
<th style='text-align:center; '> % ". __('Closed','dashboard') ."</th>
<th style='text-align:center; '>". __('Backlog','dashboard') ." </th>";
echo "</tr>
</thead>
<tbody>";
while($id_grp = $DB->fetchAssoc($result_tec)) {
//tickets
$sql_cham = "SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND glpi_groups_tickets.tickets_id = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
AND glpi_tickets.date ".$datas2."
". $entidade ." ";
$result_cham = $DB->query($sql_cham) or die ("erro_cham");
$data_cham = $DB->fetchAssoc($result_cham);
$chamados = $data_cham['total'];
//chamados abertos
$sql_ab = "SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND glpi_groups_tickets.tickets_id = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.status NOT IN ".$status_closed."
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
AND glpi_tickets.date ".$datas2."
". $entidade ." ";
$result_ab = $DB->query($sql_ab) or die ("erro_ab");
$data_ab = $DB->fetchAssoc($result_ab);
$abertos = $data_ab['total'];
//chamados solucionados
$sql_sol = "SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND glpi_groups_tickets.tickets_id = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.status = 5
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
AND glpi_tickets.date ".$datas2."
". $entidade ." " ;
$result_sol = $DB->query($sql_sol) or die ("erro_ab");
$data_sol = $DB->fetchAssoc($result_sol);
$solucionados = $data_sol['total'];
//chamados atrasados
$sql_due = "
SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND `glpi_tickets`.`time_to_resolve` IS NOT NULL
AND `glpi_tickets`.is_deleted = 0
AND `glpi_tickets`.`status` <> 4
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
AND glpi_tickets.date ".$datas2."
". $entidade ."
AND
(
`glpi_tickets`.`solvedate` > `glpi_tickets`.`time_to_resolve`
OR (
`glpi_tickets`.`solvedate` IS NULL AND `glpi_tickets`.`time_to_resolve` < NOW()
)
) ";
$result_due = $DB->query($sql_due) or die ("erro_late");
$data_due = $DB->fetchAssoc($result_due);
$atrasados = $data_due['total'];
//chamados fechados
$sql_clo = "SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND glpi_groups_tickets.tickets_id = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.status = 6
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
AND glpi_tickets.closedate ".$datas2."
". $entidade ." " ;
$result_clo = $DB->query($sql_clo) or die ("erro_ab");
$data_clo = $DB->fetchAssoc($result_clo);
$fechados = $data_clo['total'];
// backlog acumulado
$sql_bac = "SELECT count( glpi_tickets.id ) AS total, glpi_groups_tickets.groups_id AS id
FROM glpi_groups_tickets, glpi_tickets
WHERE glpi_tickets.id = glpi_groups_tickets.tickets_id
AND glpi_groups_tickets.tickets_id = glpi_tickets.id
AND glpi_tickets.is_deleted = 0
AND glpi_tickets.status <> 6
AND glpi_groups_tickets.groups_id = ".$id_grp['id']."
". $entidade ."
AND glpi_tickets.date < '".$data_ini." 00:00:00' ";
$result_bac = $DB->query($sql_bac) or die ("erro_ab");
$data_bac = $DB->fetchAssoc($result_bac);
$back_ac = $data_bac['total'];
//opened
$cont_abertos = ($chamados - $fechados);
if($cont_abertos < 0) { $abertos = 0; }
else { $abertos = $cont_abertos; }
//backlog
$backlog = ($chamados - $fechados);
if($backlog >= 1) { $back_cor = 'label label-md label-danger'; }
if($backlog == 0) { $back_cor = 'label label-md label-primary'; }
if($backlog <= -1) { $back_cor = 'label label-md label-success'; }
$backlog_ac = ($back_ac + $backlog);
if($backlog_ac >= 1) { $back_cor_ac = 'label label-md label-danger'; }
if($backlog_ac == 0) { $back_cor_ac = 'label label-md label-primary'; }
if($backlog_ac <= -1) { $back_cor_ac = 'label label-md label-success'; }
//barra de porcentagem
if($conta_cons > 0) {
//porcentagem
$perc = round(($backlog*100)/$chamados,0);
$barra = 100 - $perc;
$width = $barra;
// cor barra
if($barra >= 100) { $cor = "progress-bar-success"; $width = 100; }
if($barra >= 80 and $barra < 100) { $cor = " "; }
if($barra > 51 and $barra < 80) { $cor = "progress-bar-warning"; }
if($barra > 0 and $barra <= 50) { $cor = "progress-bar-danger"; }
if($barra < 0) { $cor = "progress-bar-danger"; $barra = 0; }
}
else { $barra = 0;}
echo "
<tr>
<td style='vertical-align:middle; text-align:left;'><a href='rel_tecnicos.php?con=1&sel_group=". $id_grp['id'] ."&date1=".$data_ini."&date2=".$data_fin."' target='_blank' >" . $id_grp['name'] .' ('.$id_grp['id'].")</a></td>
<td style='vertical-align:middle; text-align:center;'><a href='rel_grupo.php?con=1&sel_group=". $id_grp['id'] ."&date1=".$data_ini."&date2=".$data_fin."' target='_blank' >" . $chamados ."</a></td>
<td style='vertical-align:middle; text-align:center;'> ". $abertos ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $atrasados ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $solucionados ." </td>
<td style='vertical-align:middle; text-align:center;'> ". $fechados ." </td>
<td style='vertical-align:middle; text-align:center;'>
<div class='progress' style='margin-top: 5px; margin-bottom: 5px;'>
<div class='progress-bar ". $cor ." ' role='progressbar' aria-valuenow='".$barra."' aria-valuemin='0' aria-valuemax='100' style='width: ".$width."%;'>
".$barra." %
</div>
</div>
</td>
<td style='vertical-align:middle; text-align:center;'><h4><span class='".$back_cor_ac."'>". $backlog_ac ."</span></h4></td> ";
echo "</tr>";
// <td style='vertical-align:middle; text-align:center;'><h4><span class='".$back_cor."'>". $backlog ."</span></h4></td>
//fim while1
}
echo "</tbody>
</table>
</div>";
//fim $con
}
}
?>
<script type="text/javascript" charset="utf-8">
$('#tec')
.removeClass( 'display' )
.addClass('table table-striped table-bordered table-hover dataTable');
$(document).ready(function() {
var table = $('#tec').dataTable({
select: true,
dom: 'Blfrtip',
filter: false,
pagingType: "full_numbers",
sorting: [[1,'desc'],[0,'desc'],[2,'desc'],[3,'desc'],[4,'desc'],[5,'desc'],[6,'desc']],
displayLength: 25,
lengthMenu: [[25, 50, 75, 100], [25, 50, 75, 100]],
buttons: [
{
extend: "copyHtml5",
text: "<?php echo __('Copy'); ?>"
},
{
extend: "collection",
text: "<?php echo __('Print','dashboard'); ?>",
buttons:[
{
extend: "print",
autoPrint: true,
text: "<?php echo __('All','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:12px; margin-left: -1px;'></div>"
},
{
extend: "print",
autoPrint: true,
text: "<?php echo __('Selected','dashboard'); ?>",
message: "<div id='print' class='info_box fluid span12' style='margin-bottom:12px; margin-left: -1px;'></div>",
exportOptions: {
modifier: {
selected: true
}
}
}
]
},
{
extend: "collection",
text: "<?php echo _x('button', 'Export'); ?>",
buttons: [ "csvHtml5", "excelHtml5",
{
extend: "pdfHtml5",
orientation: "landscape",
message: "<?php echo __('Period','dashboard'); ?> : <?php echo conv_data($data_ini2); ?> a <?php echo conv_data($data_fin2); ?>"
}]
}
]
});
} );
var column = table.column( 2 );
$( column.footer() ).html(
column.data().reduce( function (a,b) {
return a+b;
} )
);
</script>
</div>
</div>
</div>
</div>
</body>
</html>
Zerion Mini Shell 1.0