%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
if($data_ini == $data_fin) {
$datas = "LIKE '".$data_ini."%'";
}
$data1 = $data_ini;
$data2 = $data_fin;
$unix_data1 = strtotime($data1);
$unix_data2 = strtotime($data2);
$interval = ($unix_data2 - $unix_data1) / 86400;
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
if($interval <= "31") {
$queryd = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%d') AS day_l, COUNT(id) AS nb, DATE_FORMAT(date, '%Y-%m-%d') AS day
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND date ".$datas."
".$entidade."
GROUP BY day
ORDER BY day ";
$resultd = $DB->query($queryd) or die('erro');
$arr_days = array();
while ($row_result = $DB->fetchAssoc($resultd))
{
$v_row_result = $row_result['day'];
$arr_days[$v_row_result] = $row_result['nb'];
}
$days = array_keys($arr_days) ;
$quantd = array_values($arr_days) ;
}
//chamados mensais
$arr_grfm = array();
if($interval >= "31") {
$querym = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%Y') as day_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m') as day
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY day
ORDER BY day ";
$resultm = $DB->query($querym) or die('erro');
while ($row_result = $DB->fetchAssoc($resultm)) {
$v_row_result = $row_result['day_l'];
$arr_grfm[$v_row_result] = $row_result['nb'];
}
}
else {
$DB->dataSeek($resultd, 0);
while ($row_result = $DB->fetchAssoc($resultd))
{
$querym = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%d') as day_l, COUNT(id) as nb, DATE_FORMAT(date, '%Y-%m-%d') as day
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND DATE_FORMAT( date, '%Y-%m-%d' ) = '".$row_result['day']."'
".$entidade."
GROUP BY day
ORDER BY day ";
$resultm = $DB->query($querym) or die('erro');
$row_result2 = $DB->fetchAssoc($resultm);
$v_row_result = $row_result['day'];
if($row_result2['nb'] != '') {
$arr_grfm[$v_row_result] = $row_result2['nb'];
}
else {
$arr_grfm[$v_row_result] = 0;
}
}
}
$grfm = array_keys($arr_grfm) ;
$quantm = array_values($arr_grfm) ;
$grfm3 = json_encode($grfm);
$quantm2 = implode(',',$quantm);
$opened = array_sum($quantm);
//array to compare months
$DB->dataSeek($resultm, 0);
$arr_month = array();
while ($row_result = $DB->fetchAssoc($resultm)){
$v_row_result = $row_result['day_l'];
$arr_month[$v_row_result] = 0;
}
$arr_grfa = array();
if($interval >= "31") {
$querya = "
SELECT DISTINCT DATE_FORMAT( date, '%b-%y' ) AS day_l, DATE_FORMAT( date, '%y-%m' ) AS day
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY day
ORDER BY day ";
$resulta = $DB->query($querya) or die('erro');
}
else {
$querya = "
SELECT DISTINCT DATE_FORMAT( date, '%b-%d' ) AS day_l, DATE_FORMAT( date, '%Y-%m-%d' ) AS day
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY day
ORDER BY day ";
$resulta = $DB->query($querya) or die('erro');
}
if($interval >= "31") {
while ($row_result = $DB->fetchAssoc($resulta))
{
$querya2 = "
SELECT DISTINCT DATE_FORMAT( date, '%b-%y' ) AS day_l, DATE_FORMAT( date, '%y-%m' ) AS day, count(id) AS nb
FROM glpi_tickets
WHERE solvedate IS NOT NULL
AND time_to_resolve IS NOT NULL
AND solvedate > time_to_resolve
AND is_deleted = 0
AND glpi_tickets.date ".$datas."
AND DATE_FORMAT( date, '%b-%y' ) = '".$row_result['day_l']."'
".$entidade."
GROUP BY day
ORDER BY day";
$resulta2 = $DB->query($querya2) or die('erro a');
$row_result2 = $DB->fetchAssoc($resulta2);
$v_row_result = $row_result['day_l'];
if($row_result2['nb'] != '') {
$arr_grfa[$v_row_result] = $row_result2['nb'];
}
else {
$arr_grfa[$v_row_result] = 0;
}
}
}
else {
$DB->dataSeek($resultd, 0);
while ($row_result = $DB->fetchAssoc($resulta)) {
$querya2 = "
SELECT FROM_UNIXTIME(UNIX_TIMESTAMP(`solvedate`),'%Y-%m-%d') AS day, COUNT(id) AS nb
FROM glpi_tickets
WHERE solvedate IS NOT NULL
AND time_to_resolve IS NOT NULL
AND solvedate > time_to_resolve
AND glpi_tickets.date ".$datas."
AND DATE_FORMAT( solvedate, '%Y-%m-%d' ) = '".$row_result['day']."'
".$entidade."
GROUP BY day
ORDER BY day";
$resulta2 = $DB->query($querya2) or die('erro a');
$row_result2 = $DB->fetchAssoc($resulta2);
$v_row_result = $row_result['day'];
if($row_result2['nb'] != '') {
$arr_grfa[$v_row_result] = $row_result2['nb'];
}
else {
$arr_grfa[$v_row_result] = 0;
}
}
}
$grfa = array_keys($arr_grfa) ;
$quanta = array_values($arr_grfa) ;
$grfa3 = json_encode($grfa);
$quanta2 = implode(',',$quanta);
$late = array_sum($quanta);
// solucionados
$arr_grfs = array();
if($interval >= "31") {
$querys = "
SELECT DISTINCT DATE_FORMAT( solvedate, '%b-%y' ) AS day_l, DATE_FORMAT( solvedate, '%y-%m' ) AS day, COUNT(id) as nb
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.solvedate ".$datas."
AND glpi_tickets.solvedate IS NOT NULL
".$entidade."
GROUP BY day
ORDER BY day ";
$results = $DB->query($querys) or die('erro');
while ($row_result = $DB->fetchAssoc($results)) {
$v_row_result = $row_result['day_l'];
if($row_result['nb'] != '') {
$arr_grfs[$v_row_result] = $row_result['nb'];
}
else {
$arr_grfs[$v_row_result] = 0;
}
}
}
else {
$DB->dataSeek($resultd, 0);
while ($row_result = $DB->fetchAssoc($resultd)) {
$querys = "
SELECT FROM_UNIXTIME(UNIX_TIMESTAMP(`solvedate`),'%Y-%m-%d') AS day, COUNT(id) AS nb
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.solvedate ".$datas."
AND DATE_FORMAT( solvedate, '%Y-%m-%d' ) = '".$row_result['day']."'
AND glpi_tickets.solvedate IS NOT NULL
".$entidade."
GROUP BY day
ORDER BY day ";
$results = $DB->query($querys) or die('erro s' . $DB->error());
$row_result2 = $DB->fetchAssoc($results);
$v_row_result = $row_result['day'];
if($row_result2['nb'] != '') {
$arr_grfs[$v_row_result] = $row_result2['nb'];
}
else {
$arr_grfs[$v_row_result] = 0;
}
}
}
$grfs = array_keys($arr_grfs) ;
$quants = array_values($arr_grfs) ;
$grfs3 = json_encode($grfs);
$quants2 = implode(',',$quants);
$solved = array_sum($quants);
// fechados mensais
$arr_grff = array();
if($interval >= "31") {
$queryf = "
SELECT DISTINCT DATE_FORMAT( closedate, '%b-%y' ) AS day_l, DATE_FORMAT( closedate, '%y-%m' ) AS day, COUNT(id) AS nb
FROM glpi_tickets
WHERE glpi_tickets.closedate ".$datas."
AND glpi_tickets.status = 6
".$entidade."
GROUP BY day
ORDER BY day ";
$resultf = $DB->query($queryf) or die('erro');
while ($row_result = $DB->fetchAssoc($resultf)) {
$v_row_result = $row_result['day_l'];
if($row_result['nb'] != '') {
$arr_grff[$v_row_result] = $row_result['nb'];
}
else {
$arr_grff[$v_row_result] = 0;
}
}
}
else {
$DB->dataSeek($resultd, 0);
while ($row_result = $DB->fetchAssoc($resultd)) {
$queryf = "
SELECT FROM_UNIXTIME(UNIX_TIMESTAMP(`closedate`),'%Y-%m-%d') AS day, COUNT(id) AS nb
FROM glpi_tickets
WHERE glpi_tickets.closedate ".$datas."
AND DATE_FORMAT( closedate, '%Y-%m-%d' ) = '".$row_result['day']."'
AND glpi_tickets.closedate IS NOT NULL
".$entidade."
GROUP BY day
ORDER BY day ";
$resultf = $DB->query($queryf) or die('erro f' . $DB->error());
$row_result2 = $DB->fetchAssoc($resultf);
$v_row_result = $row_result['day'];
if($row_result2['nb'] != '') {
$arr_grff[$v_row_result] = $row_result2['nb'];
}
else {
$arr_grff[$v_row_result] = 0;
}
}
}
$grff = array_keys($arr_grff) ;
$grff = implode("','",$grff);
$quantf = array_values($arr_grff) ;
$quantf2 = implode(',',$quantf);
$closed = array_sum($quantf);
//satisfaction %
if($interval >= "31") {
$query_sat =
"SELECT DISTINCT DATE_FORMAT( glpi_tickets.date, '%b-%Y' ) AS day_l, COUNT( glpi_tickets.id ) AS nb, DATE_FORMAT( glpi_tickets.date, '%y-%m' ) AS day ,
avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM glpi_tickets, `glpi_ticketsatisfactions`
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
".$entidade."
GROUP BY day
ORDER BY day";
}
else {
$query_sat =
"SELECT DISTINCT DATE_FORMAT( glpi_tickets.date, '%b-%d' ) AS day_l, COUNT( glpi_tickets.id ) AS nb, DATE_FORMAT( glpi_tickets.date, '%Y-%m-%d' ) AS day ,
avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM glpi_tickets, `glpi_ticketsatisfactions`
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
".$entidade."
GROUP BY day
ORDER BY day";
}
$result_sat = $DB->query($query_sat) or die('erro');
//array with satisfaction average
$arr_grfsat = array();
while ($row_result1 = $DB->fetchAssoc($result_sat)) {
$v_row_result1 = $row_result1['day_l'];
$arr_grfsat[$v_row_result1] = round(($row_result1['media']/5)*100,1);
}
$arr_sat = array_merge($arr_month, $arr_grfsat);
$grfsat = array_keys($arr_sat) ;
$quantsat = array_values($arr_sat);
$grfsat3 = json_encode($grfsat);
$quantsat2 = implode(',',$quantsat);
$satisf = round(array_sum($quantsat),0);
echo "
<script type='text/javascript'>
$(function () {
$('#graf_linhas').highcharts({
chart: {";
if(array_sum($quantsat) != 0) {
echo "type: 'line', \n";
}
else {
echo "type: 'areaspline',";
}
echo "height: 460
},
title: {
text: '".__('Tickets','dashboard')."'
},
legend: {
layout: 'horizontal',
align: 'center',
verticalAlign: 'bottom',
x: 0,
y: 0,
borderWidth: 0,
adjustChartSize: true
},
xAxis: {
categories: $grfm3,
labels: {
rotation: -55,
align: 'right',
style: {
fontSize: '11px',
fontFamily: 'Verdana, sans-serif'
}
}
},
";
if(array_sum($quantsat) != 0) {
echo "
yAxis: [{
minPadding: 0,
maxPadding: 0,
min: 0,
showLastLabel:false,
title: { // Primary yAxis
text: '".__('Tickets','dashboard')."'
}
},
{ // Secondary yAxis
title: {
text: '".__('Satisfaction','dashboard')."',
style: {
// color: '#4572A7'
}
},
labels: {
format: '{value} %',
style: {
// color: '#4572A7'
}
},
opposite: true
}],
";
}
else {
echo " yAxis: {
minPadding: 0,
maxPadding: 0,
min: 0,
showLastLabel:false,
title: { // Primary yAxis
text: '".__('Tickets','dashboard')."'
}
}, ";
}
echo "plotOptions: {
column: {
pointPadding: 0.2,
borderWidth: 2,
borderColor: 'white',
shadow:true,
showInLegend: true
},
areaspline: {
fillOpacity: 0.5
}
},
tooltip: {
shared: true
},
credits: {
enabled: false
},
series: [";
if(array_sum($quantsat) != 0) {
echo "
{ // satisfacao
name: '".__('Satisfaction','dashboard')." (".$satisf.")',
type: 'column',
yAxis: 1,
data: [$quantsat2],
tooltip: {
valueSuffix: ' %'
},
dataLabels: {
enabled: true,
align: 'center',
x: 1,
y: 1,
format: '{y} %',
style: {
},
formatter: function () {
return Highcharts.numberFormat(this.y, 0, '','');
}
},
},";
}
echo "
{
name: '".__('Opened','dashboard')." (".$opened.")',
dataLabels: {
enabled: true
},
data: [$quantm2]
},
{
name: '" . __('Solved','dashboard')." (".$solved.")',
dataLabels: {
enabled: false
},
data: [$quants2]
},
{
name: '".__('Late','dashboard')." (".$late.")',
dataLabels: {
enabled: true
},
data: [$quanta2]
},
{
name: '".__('Closed','dashboard')." (".$closed.")',
dataLabels: {
enabled: false
},
data: [$quantf2]
},
]
});
});
</script>
";
?>
Zerion Mini Shell 1.0