%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
if($data_ini == $data_fin) {
$datas = "LIKE '".$data_ini."%'";
}
$data1 = $data_ini;
$data2 = $data_fin;
$unix_data1 = strtotime($data1);
$unix_data2 = strtotime($data2);
$interval = ($unix_data2 - $unix_data1) / 86400;
// if exists satisfaction
$query_if = "
SELECT COUNT(id) AS id
FROM glpi_ticketsatisfactions ";
$result_if = $DB->query($query_if) or die('erro');
$sat_if = $DB->fetchAssoc($result_if);
if($sat_if['id'] != 0) {
if($interval >= "31") {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
//chamados mensais
$querym = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%y') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resultm = $DB->query($querym) or die('erro');
$contador = $DB->numrows($resultm);
$arr_grfm = array();
while ($row_result = $DB->fetchAssoc($resultm)){
$v_row_result = $row_result['month_l'];
$arr_grfm[$v_row_result] = $row_result['nb'];
}
}
else {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
$querym = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%d') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m-%d') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resultm = $DB->query($querym) or die('erro');
$contador = $DB->numrows($resultm);
$arr_grfm = array();
while ($row_result = $DB->fetchAssoc($resultm)){
$v_row_result = $row_result['month'];
$arr_grfm[$v_row_result] = $row_result['nb'];
}
}
$grfm = array_keys($arr_grfm) ;
$quantm = array_values($arr_grfm) ;
$grfm3 = json_encode($grfm);
$quantm2 = implode(',',$quantm);
$status = "('5','6')" ;
//array to compare months
$DB->dataSeek($resultm, 0);
if($interval >= "31") {
$arr_month = array();
while ($row_result = $DB->fetchAssoc($resultm))
{
$v_row_result = $row_result['month_l'];
$arr_month[$v_row_result] = 0;
}
}
else {
$arr_month = array();
while ($row_result = $DB->fetchAssoc($resultm))
{
$v_row_result = $row_result['month'];
$arr_month[$v_row_result] = 0;
}
}
if($interval >= "31") {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
//chamados abertos mensais
$querya = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%y') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.status NOT IN ". $status ."
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resulta = $DB->query($querya) or die('erro');
$arr_grfa = array();
while ($row_result = $DB->fetchAssoc($resulta)){
$v_row_result = $row_result['month_l'];
$arr_grfa[$v_row_result] = $row_result['nb'];
}
}
else {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
$querya = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%d') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m-%d') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.status NOT IN ". $status ."
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resulta = $DB->query($querya) or die('erro');
$arr_grfa = array();
while ($row_result = $DB->fetchAssoc($resulta)){
$v_row_result = $row_result['month'];
$arr_grfa[$v_row_result] = $row_result['nb'];
}
}
$arr_open = array_merge($arr_month, $arr_grfa);
$grfa = array_keys($arr_open) ;
$quanta = array_values($arr_open) ;
$grfa3 = json_encode($grfa);
$quanta2 = implode(',',$quanta);
if($interval >= "31") {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
// fechados mensais
$queryf = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%y') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.status IN ". $status ."
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resultf = $DB->query($queryf) or die('erro');
$arr_grff = array();
while ($row_result = $DB->fetchAssoc($resultf)){
$v_row_result = $row_result['month_l'];
$arr_grff[$v_row_result] = $row_result['nb'];
}
}
else {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
// fechados mensais
$queryf = "
SELECT DISTINCT DATE_FORMAT(date, '%b-%y-%d') as month_l, COUNT(id) as nb, DATE_FORMAT(date, '%y-%m-%d') as month
FROM glpi_tickets
WHERE glpi_tickets.is_deleted = '0'
AND glpi_tickets.status IN ". $status ."
AND glpi_tickets.date ".$datas."
".$entidade."
GROUP BY month
ORDER BY month ";
$resultf = $DB->query($queryf) or die('erro');
$arr_grff = array();
while ($row_result = $DB->fetchAssoc($resultf)) {
$v_row_result = $row_result['month'];
$arr_grff[$v_row_result] = $row_result['nb'];
}
}
$grff = array_keys($arr_grff) ;
$quantf = array_values($arr_grff) ;
$grff3 = json_encode($grff);
$quantf2 = implode(',',$quantf);
if($interval >= "31") {
$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
//satisfaction %
$query_sat = "SELECT DISTINCT DATE_FORMAT( glpi_tickets.date, '%b-%y' ) AS month_l, COUNT( glpi_tickets.id ) AS nb, DATE_FORMAT( glpi_tickets.date, '%y-%m' ) AS month ,
avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM glpi_tickets, `glpi_ticketsatisfactions`
WHERE glpi_tickets.is_deleted = '0'
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
AND glpi_tickets.date ".$datas."
AND glpi_ticketsatisfactions.satisfaction <> 'NULL'
".$entidade."
GROUP BY month
ORDER BY month";
$result_sat = $DB->query($query_sat) or die('erro');
//array with satisfaction average
$arr_grfsat = array();
while ($row_result1 = $DB->fetchAssoc($result_sat))
{
$v_row_result1 = $row_result1['month_l'];
$arr_grfsat[$v_row_result1] = round(($row_result1['media']/5)*100,1);
}
}
else {
//satisfaction %
//$datas = "BETWEEN '".$data_ini." 00:00:00' AND '".$data_fin." 23:59:59'";
$query_sat = "SELECT DISTINCT DATE_FORMAT( glpi_tickets.date, '%b-%y-%d' ) AS month_l, COUNT( glpi_tickets.id ) AS nb, DATE_FORMAT( glpi_tickets.date, '%y-%m-%d' ) AS month,
avg( `glpi_ticketsatisfactions`.satisfaction ) AS media
FROM glpi_tickets, `glpi_ticketsatisfactions`
WHERE glpi_tickets.is_deleted = '0'
AND `glpi_ticketsatisfactions`.tickets_id = glpi_tickets.id
AND glpi_tickets.date ".$datas."
AND glpi_ticketsatisfactions.satisfaction <> 'NULL'
".$entidade."
GROUP BY month
ORDER BY month";
$result_sat = $DB->query($query_sat) or die('erro');
//array with satisfaction average
$arr_grfsat = array();
while ($row_result1 = $DB->fetchAssoc($result_sat))
{
$v_row_result1 = $row_result1['month'];
$arr_grfsat[$v_row_result1] = round(($row_result1['media']/5)*100,1);
}
}
$arr_sat = array_merge($arr_month, $arr_grfsat); //$arr_grfsat
$grfsat = array_keys($arr_sat) ;
$quantsat = array_values($arr_sat);
$grfsat3 = json_encode($grfsat);
$quantsat2 = implode(',',$quantsat);
if($contador >= 1) {
echo "
<script type='text/javascript'>
$(function () {
//Highcharts.setOptions({
// colors: [
// '#4572A7', '#000099', '#89A54E', '#80699B', '#3D96AE', '#DB843D', '#92A8CD', '#A47D7C', '#B5CA92']
// });
$('#graf_sat').highcharts({
chart: {";
if(array_sum($quantsat) != 0) {
echo "type: 'line', \n";
}
else {
echo "type: 'areaspline',";
}
echo "height: 460
},
title: {
text: '".__('Satisfaction','dashboard')." - ".__('Tickets','dashboard')."'
},
legend: {
layout: 'horizontal',
align: 'center',
verticalAlign: 'bottom',
x: 0,
y: 0,
//floating: true,
borderWidth: 0,
//backgroundColor: '#FFFFFF',
adjustChartSize: true
},
xAxis: {
categories: $grfm3,
labels: {
rotation: -55,
align: 'right',
style: {
fontSize: '11px',
fontFamily: 'Verdana, sans-serif'
}
}
},
";
if(array_sum($quantsat) != 0) {
echo "
yAxis: [{
minPadding: 0,
maxPadding: 0,
min: 0,
//max:1,
showLastLabel:false,
//tickInterval:1,
title: { // Primary yAxis
text: '".__('Tickets','dashboard')."'
}
},
{ // Secondary yAxis
title: {
text: '".__('Satisfaction','dashboard')."',
style: {
color: '#4572A7'
}
},
labels: {
format: '{value} %',
style: {
color: '#4572A7'
}
},
opposite: true
}],
";
}
else {
echo " yAxis: {
minPadding: 0,
maxPadding: 0,
min: 0,
//max:1,
showLastLabel:false,
//tickInterval:1,
title: { // Primary yAxis
text: '".__('Tickets','dashboard')."'
}
}, ";
}
echo "plotOptions: {
column: {
pointPadding: 0.2,
borderWidth: 2,
borderColor: 'white',
shadow:true,
showInLegend: true
},
areaspline: {
fillOpacity: 0.5
}
},
tooltip: {
shared: true
},
credits: {
enabled: false
},
series: [";
if(array_sum($quantsat) != 0) {
echo "
{ // satisfacao
name: '".__('Satisfaction','dashboard')."',
color: '#C4D9F1',
type: 'column',
yAxis: 1,
data: [".$quantsat2."],
tooltip: {
valueSuffix: ' %'
},
dataLabels: {
enabled: true,
//color: '#000099',
align: 'center',
x: 1,
y: 1,
format: '{y} %',
style: {
//fontSize: '11px',
//fontFamily: 'Verdana, sans-serif'
},
formatter: function () {
return Highcharts.numberFormat(this.y, 0, '','');
}
},
},";
}
echo "
{
name: '".__('Opened','dashboard')."',
color: '#4572A7',
dataLabels: {
enabled: true,
// color: '#000000',
style: {
//fontSize: '11px',
//fontFamily: 'Verdana, sans-serif',
//fontWeight: 'bold'
},
},
data: [$quantm2]
},
{
name: '".__('Closed','dashboard')."',
color: '#89A54E',
data: [$quantf2]
},
{
name: '".__('Late','dashboard')."',
color: '#800000',
dataLabels: {
enabled: true,
//color: '#800000',
style: {
//fontSize: '11px',
//fontFamily: 'Verdana, sans-serif',
//fontWeight: 'bold'
},
},
data: [$quanta2]
}]
});
});
</script>
";
}
}
?>
Zerion Mini Shell 1.0